Zero stars. In 2024, my husband had cataract surgery with Dr. Mark Siegel, and it turned into a…read morenightmare. The surgery took far longer than expected, something clearly went wrong, and yet nobody ever explained what actually happened. Afterward, my husband repeatedly complained of discomfort in his right eye, but we were told everything was "excellent." It wasn't. On Thanksgiving Eve his eye became red, painful, and tearing. In the afternoon we called the office, we spoke with multiple staff members, including doctor Donna, but instead of asking us to come in right away, we were casually told to use prednisone drops and "call on Monday." That meant waiting four long days. I now understand that we should have gone to the office immediately because every minute counted in that situation. However, we were not invited, and we did not grasp how serious it was. This cost us valuable time as the deterioration progressed rapidly over the next few hours. By evening, my husband's vision was collapsing, and we had to rush to the hospital. By then the damage was severe: at that time he had lost his vision and almost lost an eye due to an infection. The retina specialist told us that this was not a casual infection, but one that could been introduced during the operation. The office later washed their hands of responsibility, saying they were only "front eye" specialists and that "back eye" problems weren't their concern. And, of course, they are protected by lawyers and our signatures on documents. To top it off, when we requested husband's medical records, the office delayed for weeks. When they finally sent them, his file contained another patient's private medical information. I understand that mistake happens. However, this practice has shown a shocking lack of professionalism. They don't really care. I strongly urge others to think twice before putting their vision in these hands.

If you want to be treated rudely, and wait 4 hours to see a doctorfor 3 minutes that doesnt care…read moreabout you. This is the place for you. Incredibly poor care.

I took my daughter here to remove a chalazion. Dr. sally was INCREDIBLE! So friendly,…read moreknowledgeable, patient and just kind. We left feeling cared about, relieved and happy. The whole staff was just AMAZING! We highly recommend Dr. Sally

My mother (85 years old) had an appointment with Dr. Sally. She was kept waiting for 2 hours before…read morethe doctor came into the room. The tech who took talked to her and took down the initial information was very rude. I was very disappointed. I had chosen this office for my mom because I had read such great reviews. So I feel obligated to post her experience. It is always very sad when older people are treated with impatience or are patronized. If any of us lives to be old, I hope we are treated with dignity and empathy.

Dr Di Lorenzo is wonderful. She explains everything she is going to do. The office staff is…read morevery helpful. I had a great experience getting my astigmatism corrected and cataracts removed. I can see clearly again.

Amazing practice! They get you right in! I will goto any of the doctors here they are all great!…read more The office staff is amazing too! Shout out to Amanda and Lynn! You made my visit easy and stress free from being so friendly and efficient. This office will be my forever eye doctor.

I've been extremely impressed with the care I've received at VSM. From the extremely thorough…read moreexaminations to the caring opticians and kind desk staff, every experience at VSM has been terrific.

I located Vision Specialists online after searching for a specialists that could work with me on my…read moreunique eye issues. After the Kellogg Eye Center told me, "your eyes are fine," I looked around for a second opinion. I worked with Dr. Chelsea, who did a very thorough workup that included standing on a balance board decide and watching me walk down the hall. She diagnosed my binocular vision disorder, and prescribed me a pair of prism lenses. Martina helped me out with the glasses. I thought I was going to try the new Xtra active prism lenses with the mirror sunglasses but they came back from the lab a little weird, so she helped me change them out for a normal lens without charging me more money. I had a great experience with all levels of care from the moment I walked in.

Came in for an appointment and had to reschedule . They failed to give me a statement for a…read moreprevious balance and would not see me that day. Very unprofessional staff and Jamie did not make my day much easier. I called to speak to the office manage they said she was in a meeting and she would call me back but a week later I still haven't heard a word .Used to see Dr. Claveena before he retired. He would not be happy to hear this time to move on

I visited Clavenna for a routine eye exam. The staff was super friendly during check in and pre…read moreexam questions. Dr. Bianca Bilek is super nice and very thorough. She explained everything she was doing and answered all of my questions. The appointment was on time and comprehensive. I will continue to use Clavenna for all my eye care needs.

I had a very positive experience at Advanced Ophthalmology Associates. From the moment I walked in,…read morethe front desk staff was welcoming, kind, and efficient, which immediately set a great tone. The technician who assisted me before seeing the doctor was equally excellent. She took the time to clearly explain each step of the process and answered all of my questions with patience and professionalism. That level of communication made me feel comfortable and informed throughout the visit. Dr. Kuczynski was outstanding. She was attentive, thorough, and genuinely caring. I felt truly heard during my appointment, and she explained everything in a clear and thoughtful way. It's evident that she prioritizes her patients and takes the time to ensure they understand their care. Overall, a very well-run practice with a team that values both professionalism and patient experience. Highly recommend.

Care,Quality,office experience. The doctor is one of the best I've ever been to. The only reason I…read morewould switch is if she retired.

I had a great experience with Dr Garin!…read more He was quick. I didn't feel rushed but he didn't waste any time either. Very efficient and informative. I really appreciated his help. Office was clean. Administrative staff was friendly.

If you enjoy dirty and dingy offices - you found it. The icing on the cake? Waiting over an hour…read morefor your scheduled appointment. One stop shop for crap service and a disgusting office. *I'm definitely in MI & it was definitely your office. Love seeing ownership of the shortcomings though.

Have been going there about 30 years. The doctors are great and the customer service is very good.read more

Terrible business. It is a bate and switch. You call for an eye exam and they tell you who is…read moreavailable so you make the appointment and the next thing you know your $10.00 eye exam cost you $250.00 because you saw a medical doctor. Yet no one at the front desk explains this to you when you make the appointment. So beware and make sure you ask if the doctor is medical or not. That will determine which doctor you want to see and how much you will pay.

My last review of Dr. Leung was in Oct. 2009. My opinion hasn't changed a bit from then till now. I…read moresaw Dr. Johnny Leung yesterday, and he is STILL the VERY BEST eye dr. and I hope he is at this practice for MANY years to come! I can't imagine going anywhere else now that I've had the BEST! My husband has to come with me each time, (for his appt too), since I'm so afraid of going to the eye dr. He mentioned afterward, on the way home, that, and I quote, "Thankfully Dr. Leung is still young so will be there awhile!" I couldn't agree more! Why do I like this eye dr. so much? He is patient, and that is saying something for someone like me who is scared to death of the eye dr. I don't know where this comes from, but the why is beside the point. He is so patient with me, takes time to explain about my eyes and shows the pictures they took of my eyes. He did the same for my husband. He lets us stay in the same room during our eye exams and that helps to calm me. Now for the staff...they are all exceptional! Friendly, answers any questions, and are patient when looking for frames when I can't decide which ones I would look best in. (Neither of us needed frames yesterday at our appt. but from past experience know this to be true). You don't feel rushed here, and everyone makes you feel like you are the ONLY patient they have! THAT...is EXCEPTIONAL patient care in my humble opinion! Thanks Dr. Leung and staff!!

I can't believe I haven't already written a review for this place because it is amazeballs!!!! I…read morehave already recommended them to my mom and she loves Dr. Johnny as well. I told her that I learned more in one visit (for my son, not even an appt for myself) then I have learned in many years seeing other eye doctors. dr. Johnny absolutely takes time to explain everything to you about your eyes. I have been seeing another eye doctor and paying out of pocket for a reevaluation every year. Dr. Johnny said that that diagnosis/solution (prism) RARELY EVER CHANGES, so I don't need to keep going back and having it evaluated and paying hundreds of dollars. Holy crap! He also explained what macular degeneration is and what causes it. My blonde son with light blue eyes needs to be wearing a baseball hat and sunglasses as often as possible to prevent it in his old age. So those are just two examples of fantastic helpful friendly information I got in one hour. Not to mention, the staff is so nice and helpful. My husband and I both got awesome frames that we love and get lots of compliments on. (and by the way, just now my husband had an issue with his friends and they fixed it quickly and no problem!!!) I just really can't say enough about this office and would recommend it HIGHLY and ENTHUSIASTICALLY to anyone!

Had an issue come up recently; called the Troy office (my usual office) in the morning and they…read moreoffered me an appt. two days out, unless I could drive to Birmingham, and they could squeeze me in that very day. So, I took the Birmingham office appt., and am so glad I did! I had an appt. w Dr. Ceritano, O.D., and she was fantastic, she is a very kind and calm presence, made sure to explain everything she was doing, what to do at home w my medicine, and follow-up info (if needed). Not only was she fantastic, but so was the nurse who I met with first for measurements and drops, and the front office staff! This place ran like a well oiled machine! I was in and out in under 30mins, and my issue has since resolved. Thanks all!

This review is only for the office and the optometrists. I was seen by one of the ophthalmologists…read moreand the experience was wonderful. However, I saw both optometrists and both times I had to wait over an hour and a half to see the optometrist, and both times they were so rushed that what I was given (prescription for glasses and contacts) was not correct so I had to go back. Getting through took days, with no return phone calls, and overall it took me from Martin Luther King Day to the middle of May to get a pair of glasses that work (had to have them change the lenses twice) and contact lenses which are my old prescription because I got so annoyed I just had the doctor give me the same prescription I have had for two years (from another office...we moved). I spoke to the office manager, but the rest of the experience was the same: long wait time, long time before I could get a follow up appointment, and unsatisfactory results in the glasses and contacts. On top of that, I got an overdue billing notice; I have never received a bill from them. The optician is great, but I will not go back except to see the ophthalmologist. I have never been to an office that was so disorganized.