Oct 2025 Update:
We've had food from here several times now. When they first opened we tried them in those first couple weeks for dine-in. Notably the butter chicken was rich, flavorful, and easily the best in Redding. The other items we tried (samosa, onion bhaji, lamb, naan, chai etc) were amazing too. After that time, we did take out a few times & recommended to friends in town. A month ago our online order didn't go through and we ended up waiting 40+ minutes for our food as despite talking to them immediately when we got there, they did not realize our order hadn't gone through until 20 mins into us waiting. We tried to just cancel the order, and the owner not only canceled, but apologized, gave us a full refund and gave us the meal on the house. We got tikka that time and although at that point was disappointed in the overall experience, couldn't deny that it was delicious. Tonight we decided to give them another chance as I was craving a good butter chicken. We did take out and when my husband got home with it, as soon as I opened the lid I knew it smelt different. The best way to describe is it smelt like hot water mixed with hot sauce. We tasted and it was watery and lacked the flavors of before, which was disappointing. We called and let them know and took it back for a new one, and they gave us the same thing and said that was their butter chicken. Having had it before, while I'm sure it was a genuine error as everyone makes mistakes, or has a bad day, it for sure was not their normal standard of taste. I'd say it was a 4/10, not horrible but not good. And in the past was 10/10. After I shared that feedback on here, the owner reached out immediately and offered to make it right. He personally delivered a freshly made meal! Which was above and beyond. This time the butter chicken was good. But we did get far too many late night and early morning texts/calls about it.
Oct 2025:
Decided to give them another chance today. I have had their butter chicken a couple times and it was rich and delicious. This one didn't taste anything like butter chicken- theirs from the past, or in general. My husband called and told them we got the wrong thing and went back for a new order- but we got the same thing again! We showed them it, and they said it was their butter chicken. I am Indian, have had tons of butter chicken all my life, and have had theirs before too. What we got today was watery, and barely any flavor. Consistency, color, flavor and smell were all off. I'm genuinely sad as this was the first good Indian food I had tasted in Redding, outside of home-cooked. As a side note, the naan was good.
Sept 2025:
Will definitely give them another try. But please consider suggestions!
Firstly, I would love to see this restaurant succeed. Redding and its surrounding areas are in need of a place like this, and the person who seems like either an owner or co-owner struck me as a genuinely good person.
We ordered online around 1:30pm. Got there after our pick up time for a simple order. When we asked about it, the front desk said he'll check if it's ready- then never came back. Fifteen minutes later, we asked a 2nd time, he said there'd been a glitch and they never got our order.
Feedback:
Efficiency will be a game-changer if you want to stay popular beyond just the local indian community. A few suggestions
1. Staffing. Have two front desk hosts on busy hours. Have enough people for packaging food, taking calls, managing front desk. Don't overthink on ethnicity being authentic for those roles- they just need to be friendly and efficient. Hire for personality, and train them in efficiency.
2. Overstaff on public holidays. It's better to send people home early than risk chaos. Or if you don't have the staffing, close and enjoy the holiday. It's ok to close sometimes and better to close and keep your reputation & lose out on the sales for that day.
3. Temperature. The restaurant too warm in there to be convinced that food prep and storage meets safety regulations. Figure out how to keep it much cooler than it is, both for customer comfort and food safety.
4. Seating for waiting guests. Have bar stools inside or benches outside where they can sit. Get them out of the way of incoming customers.
5. Have a clearly marked shelf next to the desk for pick up orders.
6. Balance dine-in and take-out. 5-6 parties were seated and began to be served before our issue was even caught, even though we asked right as we entered.
7. My biggest recommendation: Operations. Research restaurant-specific operations and how to improve efficiency. Sometimes with the exact same people, time, and resources, things can run 10x more smoothly with the right operations plan. A consultant, a good book or two, or classes on this could transform things. Take a research trip even, to top similar places in Sacramento- see how they do things, ask good questions.
As for the food- it was good, and this place is worth succeeding! We wish you the best. read more