Was I thrilled to find a new Tory Burch store here at the Merrimack Outlets while visiting the…read morearea. I had a pleasant experience with Customer Service at this location. The staff was most helpful and I found the prices to be great. There was a fantastic selection of goods. Thank you, Tory Burch Outlet for delivering the goods at a more reasonable price.

I went to the store today and was greeted immediately. KAREN was FABULOUS in offering to help me…read morewith Christmas gifts!! I always find this store to have the friendliest employees and enjoy going to find great sales!! 5 stars as usual!! Went again and HOLLY was exceptional with her customer service!! The best employees are the Merrimack Outlets!!

I will not forgive people who demanded I wear a mask, after full vaccination and in mid summer when…read morethe covid numbers had dropped out of sight because of warmer weather. The woman employee shouted at me across the store with a dismissive unapologetic attitude about putting a mask on or leaving. This was the only store in the outlet center that was demanding this. Now....months later we have learned that this was, as I knew at the time a useless demand. Good luck in chapter 11. I'll never step into anything Levi's again.

I hate shopping for pants. Nothing seems to fit right and they are always out of my size. Still,…read morewhen my last pair of jeans got a big whole in them I knew I needed to go buy a new pair or risk being arrested for indecent exposure. I went in with a specific mission, to buy a pair of 514 jeans as quickly as possible. The outlet carries Levi's basic line, you won't find the higher priced Levi's Vintage Clothing, but they do a great job of keeping sizes in stock. I was able to find my pair of 514s within 5 minutes of walking in and there was no wait for the fitting room. For $30 it was a good deal. What really impressed me was the employees knowledge of Levi's product. After talking with me for a few minutes about what i liked about the 514s I was purchasing he recommended me another pair from a different line that I would never have considered otherwise (501 shrink to fit). I'm always weary of the add-on sales but after trying them on I had to admit he was right. The fit was great and the denim was a might better quality. I ended up leaving with both pairs of jeans for under $80.

I needed some new work clothes and while in the area decided to visit this store as they were…read morehaving a good sale. I'm newly in between sizes so I grabbed multiples of many items to see what would fit best. There was a short wait if only 2 customers ahead of me in the fitting room. Once it was my turn, I was greeted so cheerfully by Stephanie and Jamie. I'm big on customer service and they delivered. When I needed sizes, they helped find them, they remembered my name and even gave complements. Working in retail is not easy, especially in the fitting rooms but you wouldn't know as they had smiles on their faces. I ended up purchasing a good amount of clothes for great prices thanks to the sale. I would def return due to them. They other staff weren't as helpful but Jamie and Stephanie made up for it!

BUYER BEWARE---on the back on the receipt is their poor return policy-30 days only for full price…read moreif tags and receipt presented-after 30 days store credit for the CURRENT selling price only -you stand to lose a good percentage of what you paid and have nothing to show for it-I say donate the item and never return there-Horrible treatment. They did not tell me the second part of their policy upon purchase as I specifically asked-not a good store to by gifts which may be returned You will lose out. Think twice about giving them your business. :(

My girlfriend really likes the products sold in the store. The set up is very nicely organized…read more They have separate sections for petite and decent sized dressing rooms. The main problem with this store is sadly the manager. She is over the top to the point that it is cringe worthy and lacks one breath of validity in terms of customer care. Every person that works in the store gets this artificial bubbly, personality, and if you do not accept the offer to have her put your stuff in a dressing room to "get it started" she gets pissy. I get it she "runs" the store but to the point it is not a comfortable shopping experience and we always cringe when we walk in and either see her or hear her. Once again, the store is well organized lots of product to choose from but this one person really does diminish the shopping experience, which is extremely unfortunate.

The older tall lady with blonde hair in there that has apparently been working there for 8 years…read moreis rude and snobby. When we were asking about a product she rudely interrupted us and said "NO" like ok if you don't like your job quit??? Don't be rude to customers. No hello or anything when we walked in. She acted as if we were a burden to be interrupting her conversation with another employee . I'm disgusted.

I wish I could give 0 star, I have the worst service OF MY LIFE, I do recommend this store, very be…read morecareful, I bought a perfume for my husband and I bought two atomizer for myself. Today I went to exchange it because I wanted another type. The store Manager Antony, treated me very badly and said I am not exchange it because it is used, I told he I never used it, He call me a liar. He was ironic with me and the girls work with he doing the same, humiliated me I am shocked! I do not know how a perfumery works with the type the people!

I wish I could give 0 stars. worst customer experience I have ever had in my entire life. I was in…read morethe store today was torn between two colognes. I took home the two smell strips and decided I would go online now to order one from perfumania.com . I called the store to ask, which one of the Tommy Bahama colognes was on the display shelf that was light blue so I could order it from the website. The lady working at the Merrimack, NH Perfumania tonight 9/1 at 7:40pm said to me, "You were in the store today and didn't buy it?" I said no I had children with me so I am now on the perfumania website trying to purchase it. She said "Why did you not buy it when you were here then?" I said again, I was in a rush. She said "Sorry I can't help you if you didn't buy it in the store today." I again stated that I was on the website trying to purchase it. She said "I have customers in the store goodbye." I called her back and said may I please have your name, she said "No you can not have my name I have customer in my store." I said I would like your name so I can report this to corporate. She said "good call corporate" and hung up on me.

Good deal on dress shirts this evening when I stopped into the Van Heusen. Interesting colors (a…read morerich red that looks really nice) will be great for work tomorrow, even though I really don't need *another* dress shirt. Nearly picked up a pair of slacks too but managed to talk myself out of it this time. Staff was friendly and rang up my sale quickly. [Review 10495 overall, 262 of 2019.]

This is always my first stop when I visit these outlets. -…read moreI mainly buy ties here. The prices are kind of steep, but they generally have a "buy one, get one free" thing going on. Still, they can be pricy (around $40 for 2 ties). Maybe that's not so pricy. Maybe my problem is I buy so gosh-darn much from here. - Aside from ties, they sell a large selection of dress shirts. They don't have many with french cuffs, which I prefer. Most of their french cuff shirts are in some ungodly color combination. I prefer solid conservative shirts for work; white, blue or yellow. Maybe pink. They don't sell those here in french cuffs, with the exception of white. - The ties are awesome, and the designs rotate every so often. They have some other decent menswear here too - short sleeved shirts, pants, etc. I like the style of the clothes here, so I'm usually here the most out of all the other stores.