Was I thrilled to find a new Tory Burch store here at the Merrimack Outlets while visiting the area. I had a pleasant experience with Customer Service at this location. The staff was most helpful and I found the prices to be great. There was a fantastic selection of goods. Thank you, Tory Burch Outlet for delivering the goods at a more reasonable price. read more

I went to the store today and was greeted immediately. KAREN was FABULOUS in offering to help me with Christmas gifts!! I always find this store to have the friendliest employees and enjoy going to find great sales!! 5 stars as usual!! Went again and HOLLY was exceptional with her customer service!! The best employees are the Merrimack Outlets!! read more

Tory Burch is my favorite store! There stores are always so beautiful, Great places for pictures! Tory Burch is also an amazing person, and is very philanthropic! She also has posted a lot about black lives matter, She is also one amazing feminist! Her house is also really pretty, The majority of her clothing is also very classy, and well-made! I've been a supporter since day one! And I can't wait to see what she comes out with next year! Definitely to get this location it's amazing. If anything she needs to make her prices is higher! Definitely worth every penny! This specific location is also very nice! Thank you -SKY read more

I wish I could give zero stars. I'm never a person to leave a bad review but I am left with no choice several times I've been to this location and the sale associates clearly let it be know that people of color aren't welcome. I have never been greeted and they're always standing in the front of the store so how can you not see me,and then other person who come in after me your like Hi HOW ARE CAN I HELP FIND ANYTHING TODAY. To top it off everywhere I go in the store your just up my butt. I will never return. read more

Wow, I was sad to see all the awful reviews this place got. I was there yesterday, I was stalking a pair of the TB wedges Tory Burch does every year, in a honey brown color... I walked in, a lovely saleswoman ( I'll call her Ms. M) sauntered up to me, "Hi there, what can I help you find today?" which was the perfect question, I described the shoe, she knew exactly what it was and led me to them! she had an INCREDIBLE knowledge of the brand, how they fit, I told her my size, 8, she looked at my feet and said "two sizes may fit you" so she brought out 8 AND the 1/2 size... and she was RIGHT, the 8.5 was better! she also explained that the shoe I wanted was overstock from main store and DID encourage me to buy in black too... which I said " let me think about it," she did NOT pressure me, she offered to hold them till closing, and I got tired from shopping everywhere else with my sister, and went home.... Here I am the next morning, and I am KICKING myself for not getting them in black!!!! Im going to call as soon as they open and see if they will ship, I live over an hour away!!! Strike while the irons hot! AND speaking to the customer service I observed from the other sales associates, they all seemed to work together, were laughing with each other about "bargains" and "shoe addictions" lighthearted banter as they hustled shoes in and out of the stockroom. The other sales woman who had a moment while my girl was getting my shoes was boasting about some other beautiful shoes that were a good deal... without pressure! Whatever made this store suck a year ago has pretty much ben resolved as far as I can see!!!! They have a LOT of what the main store has, just from the previous season.... I know that some brands make cheaper, lower quality versions of themselves for the "outlets" but this does not seem to be the case with Tory Burch. read more

CS is terrible here! I stopped by earlier to check out the store and no one even acknowledged or greeted me. And there were at least 3 salespeople on the floor too. While I was browsing, I was followed or surveillance the entire time and again, no one even greeted me then. It was very hostile and uncomfortable. However, once I started to touch the wallets and purses, an old fat salesman came up to me and condescendingly ask if I "needed help". I actually did, but since no one wanted my money, I just left right after. What's with the attitude?! This isn't Louis Vuitton and I get wayyyy better service there. Go to Coach, MK, or Kate Spade. Also, the quality of the shoes/purses were not up to par to regular Tory Burch either. read more

Amy was absolutely wonderful! I called the store looking for a particular bag, but it wasn't available. However, she went out of her way to send me pictures of similar bags that were available along with all the specs + pricing. I would highly recommend asking to speak with her. read more

Awful! Around 7:30pm Thursday night, walked in requested any flat shoe in black, navy, brown or taupe size 5 1/2. Salesman said he would check but would start out with one pair in clearance to see how they fit. He brought out 2 pairs of shoes. One we requested to try a 6. Also, requested again for any other shoes in 5 1/2. He went in the back room. We waited. Waited some more. Other customers were being waited on by the other women sales clerks. After too long a wait, we asked what happened to our salesman? He was the only man working. The saleswoman called on her microphone. No answer. Another saleswoman came from the back & when asked about where is the man, her reply "oh, he went to go get food" Who leaves a customer waiting? Sensing how enraged I was, the other women went into hustle mode. They did apologized and immediately began bringing out shoes. The women were very accommodating. I really wished some shoes would of fit. I really hope a manager speaks to the salesman. He did not even have the courtesy to see we were taken of before going on break. Said he would get another shoe & vanishes. Disgusting! Customer Service?! read more

I wish I could rate this store as a "zero" instead of giving it even a 1-star review. I was shopping with my mother this past Sunday when we went in the shoe section for her to try on shoes. The sales women working the section had terrible customer service and was really rude to a coworker right in front of us, grabbing the box of boots from her and stating "she could handle it". It was not only uncomfortable for us, but could tell it was for the poor girl as well. My mother just BARELY couldn't zip the boot, and asked if they carried wide calf, to which she was informed they don't. The rep then proceeded to "fat shame" my mother and show her a pair of slippers stating they were comfortable and that in her words, "would fit her". I wish I heard her say this to her because I would have confronted her right away. My mother was almost in tears when she told me. Just because of this, I will absolutely NEVER shop there. I'm mind-blown by the way my mother was treated, especially from someone who most likely works off commission! Completely ignorance! read more

I bought a backpack last week and returned it today a week after. It was unused. The general manager told me that the bag was not in sellable condition and she could not accept it. I told her there were only 2 backpacks last week on display and this was one of them. I asked her why were you selling it in the first place, if it was not in sellable condition. She said I do not know. She continued on to say that it was my fault for not inspecting the bag last week when I purchased it. I continued to protest and after some back and forth, she said she was going to accept the return even though she can not sell it back to any customer. She said she was noting this in my profile. The nerve. The outlet has been opened only for 2 months and I have bought 4 bags there already and a pair of shoe and accessory. What kind of customer service is this? I had a similar blue backpack which I bought last year and I told her I was returning the black backpack since I did not realize I already have the blue one in similar style. I have a lot of bags and this is why I did not remember that I already have something like this. She asks me when did I buy the blue backpack? Who cares, I am returning the black backpack, not the blue one! Just truly unbelievable. And yes I agree with the other reviewer there, that the other salespeople in the store are equally rude. read more