Christy (the manager) is disgustingly rude!! I've never been so insulted! The selection didn't matter because nothing was stocked right.

Went in today with a friend that came from out of town and wanted to show them the funny items they sell here but some lady kept standing near us just staring at us like we were trying to steal or something she made it so obvious she was profiling us and had 0 trust in us as customers. I understand theft is a thing but making new customers who just came in feel like they are the thief's is crazy and having a worker stand infront of them watching them 24/7 is beyond disrespectful. read more

As immediately rushed by what I thought was the Covid version of "seal team 6" for not wearing my mask. When I told them I had a medical condition, they told me I didn't have to shop there. By far the worst management and customer service I've ever dealt with. Then when I tried on a shirt I was told I couldn't try it on because of Covid, but It was ok to buy it, take it home and try it on, and return it if it didn't fit. Explain the logic on this one please... I'd love to hear how Covid doesn't survive car rides home from the mall or some bullshit like that. No wonder America is the Butt of every joke by every other country, they've probably encountered this shit on vacation read more

My son and I love this store. He found a Alien Warrior and Predator Lego action figure. Which are pretty rare in his book. We always find cool tumblers too. I love their earrings as well . They have unquie hats and shirts too . Just a little pricey . But we like going there . read more

The worst customer service ever!!! Only 1 star because I had to. If you are making people feel like your interfering in their night life then get another job that's not customer service read more

Just found out Epic ugly Christmas sweaters!!! So freaking happy! Was able to go check it out, and purchase it right there instead of order online and purchase the wrong size or wait for it to be shipped. I'm stoked! I love Spencer's and their novelty items, it's a fun store with entertaining gifts and finds. read more

I love novelty stores, and this is a fun one. Lots of hilarious shirts, and key chains, etc. Tons of naughty stuff as well great for adult gifts and adult themed parties. Pretty pricey though. Most of this stuff I would and could buy online for cheaper. read more

I love the stuff at this store, but don't get to come in much because i'm from SLO. I came in last weekend with a friend, super stoked to buy something but didn't know specifically what i was going in for. (I tend to do be like this at most stores when shopping) I looked around the store for a while to get an idea of things i could afford and would like to maybe purchase, my friend thought maybe we should come back later after looking at some other shops. I said okay, and we planned on coming back later for her to buy an LGBT pin and for me to pick out something I liked. My friend and i left the store and came back maybe an hour later. I continued to look around the store (of course, being indecisive as usual) I have to walk around about 5 more times to pick from the hats, jewelry, sweats, and gag toys. Not after long, one of the employees follows us around through the whole store and watches over us. I begin to feel extraordinarily uncomfortable and start looking at my friend as we both realize we are being watched as we shopped. We are soon approached by this employee as "I'm not going to play this game with you girls, you were in here earlier for over an hour and did not make a purchase and now you are back still not making a purchase. I have my security called in. When you were here earlier, your bag was empty and now it's full (my bag has not changed due to me keeping my money saved to make my purchase of the day here). If you girls are going to buy something, buy something, if you're not, get out of the store because you are looking at me more than you're looking at the merchandise, and it's making me nervous." well umm... you're watching me as i shop... of course i'm looking at you... it's making me very uncomfortable. When we tried to explain ourselves, a hand was put up to us and we were cut off, being told to make a purchase or leave the store. we both felt that this situation was handled very unprofessionally and bad customer service. My friend did not end up buying the pin she wanted, instead we both exited the store and went on our way back to SLO. Neither one of us are or ever have been shop lifters and we thought it was very unclassy of the employee to assume/accuse us of it without even confrontation first. Not only was she rude, but the way she was dressed for work was very unprofessional and sloppy as if she had just woken up. We had nothing against the store before walking in, and still nothing against it, but the customer service did not impress us one bit. We came home offended and very disappointed considering I had been excited all week to come to the mall to shop at Spencer's :/ Such a bummer :/ read more

The manager, extremely rude. I made a purchase and she was very hostile and made me feel unwelcome because she felt the people I came in with her shoplifting. She fallowed my boyfriend around the store and would not take her eye off him. Let me tell you my boyfriend doesn't come in very often so any new shoppers here would know the level of excitement in this store. We could tell her attitude picked up when she started to slam stuff around and seemed like she had a stick up her ass and after I paid for my items and my boyfriend said he was going to use the restroom she yelled across the store for her coworker to go review video footage. Me of coarse knowing we are not those kind of people, My boyfriend and I came in to reassure her we are not like that and asked if there was a problem and she was obnoxiously rude and loud. Wouldn't even give me the chance to speak and kept showing off her manager badge and said if she had a problem she would approach us and said sorry if I offended you. Uhmm yes if you see you offended me you know you've done something wrong. Her level of maturity is poor. I spend a lot of money in this store and after that I wanted to return my items, but seems there is no cash refunds so I would rather settle with my items then deal with your arrogant manger. She not only embarrassed us but she lost you a frequent high paying customer. read more