Really disappointed with Spencer's. I bought jewelry for a new piercing and nowhere before checkout was I told that jewelry purchases are non-refundable. When I went back to return it, the cashier's response was basically "well it's on the receipt." That's exactly my point -- by then the purchase is already made. Customers should be told BEFORE paying, not after the fact on a receipt most people don't read until later.
They refused to give me my money back, and I even had to ask if store credit was an option. Better than nothing, but I honestly never shop there, so now I'm basically out $60 for something they'll probably just throw away anyway. Definitely not happy with the customer service or return policy transparency. read more