Spencer's

3.0 (2 reviews)

Accessories, Adult Shops, Gift Shops

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Brittney M.

3 months ago

Really disappointed with Spencer's. I bought jewelry for a new piercing and nowhere before checkout was I told that jewelry purchases are non-refundable. When I went back to return it, the cashier's response was basically "well it's on the receipt." That's exactly my point -- by then the purchase is already made. Customers should be told BEFORE paying, not after the fact on a receipt most people don't read until later. They refused to give me my money back, and I even had to ask if store credit was an option. Better than nothing, but I honestly never shop there, so now I'm basically out $60 for something they'll probably just throw away anyway. Definitely not happy with the customer service or return policy transparency. read more

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Taylor B.

6 years ago

I hate being a last minute shopper before stores close, but tonight I had to. They went above and beyond to help me out with absolutely ZERO complaints. I have never received such great customer service from a retail store! read more

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More info about Spencer's

303 Western Blvd
Jacksonville, NC 28546
Directions
(800) 762-0419
Call Now
Visit Website
https://stores.spencersonline.com/nc/jacksonville/jacksonville-mall-00194.html

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Yes, Spencer's has parking options.

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1 O.a.k.

2.3

(3 reviews)

1.2 mi

Dropped off 5 pairs of jeans to have a wedge put in the legs for a more flare look. I had all of…read morethe jeans for several years and 2 were my favorite pairs. Asked MONTHLY about progress until about 3 months later the owner admitted to not knowing where my jeans were. She claimed they were stolen by a former 'employee'. I asked for money so I could get other jeans and she claimed she couldn't do that. Have been trying for the past 3 months (after her admission) to get jeans from her or money to replace my old ones. Neither of which has happened. Don't expect professionalism here.

I got my dress altered into a lace up dress and they did such a good job on my dress I am so…read moreimpressed! And they have the cutest dresses ever! They even do dress rentals which I think is awesome! I'm defiantly going to go back there!

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Name Brand Jeans in ALL sizes!

We are in suite #2! Look out for the mannequin!

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Mall Brands at a Fraction of the Cost!

Cato

3.0

(2 reviews)

1.9 mi

I placed an online order over $320 & when I realized I had ordered multiple orders of the same item…read more(I really need to freeze my CCs when I'm on pain medicine) the older woman at the counter behaved as if the return was coming directly out of her pocket. She had a terrible attitude. Sometimes I think it could be me but my bestie was also with me and she's even keeled but mentioned it when I met back up with her in the parking lot. I mean, she was shopping and was so turned off by this older woman, she left the store. Not only did she have a poor attitude she wasted several minutes of my time holding my receipt so close to her face it was if she was blind, despite the glasses on her face. From this point forward, I'll order my things online and get delivery at home, just to avoid dealing with this woman. Her attitude was so poor I almost returned my entire order but I needed jeans. I had 14 items in this order and only kept 4. The 2 stars are for the jeans & how adorable they were.

A big shout out to the girls working today. June 2nd. I took in tons of clothes to try on since…read moreit was my bday. Had to try different sizes of several garments. The girls were helpful and never showed any attitude, which is so nice to see now-a-days. Kudos for doing a great job. Thanks for all your help.

Victoria's Secret & PINK

I was in need of workout bike shorts and tanks and PINK was running a Spring Sale with items 40-50%…read moreoff. I scored a cute tank, bike shorts and a adorable sports bra for my little girl under $50. Staff was wonderful and accommodating. They had styles easily sorted for us to find even when shopping clearance. I will definitely visit this location again when in the area. The store layout was clean and easy to maneuver through. Checkout was seamless.

Kuddos to the staff here. I walked in and someone asked if i needed help. Was sent over to the…read moredressing room area and Justine was so helpful. Brought me several different bras to try on. Justine had to go on break and Alyssa took over and was just as helpful. Ordered the bras since they weren't in the store (due to my size). Price was what I expected. I tried to buy a bra at Belks, but the size was not what it was marked. I will never buy any bra except for a VS. Thanks for Great service.

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Something Bleu Bridal House and Formal Wear

3.8

(12 reviews)

1.5 mi

Last month, my daughter was excited to find her beautiful wedding gown at Something Bleu in…read moreJacksonville. She and I visited again over the MLK holiday weekend so she could show me the dress and to look at veils and headpieces. Lauren, who assisted us, was lovely. She kindly showed us many options and we found the perfect combination of a tiara and lace veil to complete my daughter's exquisite vision. Lauren's energy, warmth, and knowledge made the whole experience a joyful memory which I will hold close in my heart. Thank you, Lauren, for helping to make the shopping visit so special.

Loved my experience finding my wedding dress here! I was listened to and found a dress I love!read more

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Forever 21

1.0

(1 review)

0.0 mi

This Forever 21 is poorly managed and did not offer an inviting customer experience. The retailer…read morehad multiple empty fixtures and tables on the sales floor along with numerous rolling racks full of product in the aisle ways restricting customers from shopping the sales floor with ease. Shelves, boxes, and metal hardware were in corners and on tables which seems to be a safety issue, in my opinion. The associates were task oriented and dismissive of the customers in-store. There were numerous employees on the sales floor discussing personal matters involving drunken nights, tattoos, income tax, and more. This location seemed to be launching there 50% off Sale along with a floor set or merchandise update which seems to be a large project to be executing on a Tuesday afternoon during business hours! I would not recommend this Forever 21 if you are looking for an exciting experience of this fast fashion retailer!

From the owner: Welcome to the Forever 21 Jacksonville Mall store in Jacksonville, NC - safe, clean and full of the…read morelatest clothing and accessories for women, men and girls. Offering jeans, tops, jackets, shorts, shoes and swimwear, we are committed to providing trends and styles inclusive to all. We want you to have fun, to express yourself, and to be... well, you! Visit Forever 21 at 375 Jacksonville Mall and find something new. Since 1984, Forever 21 has strived to have a positive impact not only within our stores and corporate family, but also upon the environment and on the hundreds of vendor manufacturing facilities throughout the world and their employees.

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Michaels

4.0

(7 reviews)

2.7 mi

Love this spot. They're nestled right next to HomeGoods & Ulta, a dangerous combination. I had to…read morepost a review as they've added SELF checkout now! Self check out allows you to log in with your number or email for your rewards account as well as scanning in your coupons. The staff is always friendly and helpful. Although they aren't as big as hobby lobby, they have a good selection of products and craft activities and almost always have coupons to use.

I love Michal's but there's an employee named Heather she is moody and tells me I can only get a…read morecertain amount of yarn I needed a yard and she said "no I can only do this much" like come on man

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Elly's Gifts

Great service and great fudge in many flavors!…read more Lots of remembrance, Christmas, pet, Knick knacks, and clothes for the beach.

My mother and I visited Elly's today while shopping, and she found two dresses she really liked…read more Both had purple dots on the price tags, so we asked a sales associate what the dots meant. She wasn't sure, went to ask someone, and came back saying the "boss" told her the items were not on sale. My mother decided she didn't want the dresses, but I knew she really liked them. I took them to the register and asked the cashier to scan them. Both items rang up at 50% off. Thinking it might be a mistake, I asked her to scan them again, and once again they rang up at half price. When I told my mother they were 50% off, another associate, Dee, abruptly interrupted and said, "No, they are not. Nothing is on sale." Even the cashier seemed surprised and commented that purple dots usually indicated sale items. Dee then said she would get the manager. When Susan, the manager, arrived, we politely asked to speak with her to the side. In a very cold, monotone manner, she told us nothing in the store was on sale and that the purple dot simply identified an internet item. I asked why the register was applying a 50% discount and why the cashier believed the purple dots indicated a sale. Her response was that the sale rack outside also had purple-dot tags. If that's the case, it's incredibly confusing and misleading for customers. I then asked if they would honor the price that was scanning at the register. Susan showed no concern whatsoever and simply said that someone would buy the items at full price and that they "might go on sale in August." The irony is...it is August. Before leaving, I asked Dee for her name and confirmed the manager's name, Susan, because I knew I wanted to share this experience. The store itself is beautiful, and the prices are what I would expect for a beach boutique. Unfortunately, customer service can make or break a shopping experience, and ours was disappointing. One of the other sales associates even apologized to me for how we had been treated. When I told her she had been wonderful and that my concern was with the manager's attitude, she quietly replied that Susan is "like that with everyone." That was disappointing to hear. I'm sure someone will eventually purchase those dresses, but after the rudeness and lack of customer care we experienced from the management at Elly's, I won't be back.

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