Came to get help with building a new tank. The staff were so helpful and gave us homework before…read moretrying to sell us anything. You can tell they actually care about fish/aquatics and want people to be successful with them. They have freshwater as well as oceanic setups and example tanks. We will definitely be back for all of our needs.

Haven't been here for two years and things have gone downhill since. Their display tank was empty,…read morethey didn't have much fish selection, but had cool anemone selection. Other than that, nothing much to see here ..: sad.

Great selection of tropical fish. Better selection than Petco, PetSmart and even Carter's Pet Mart…read more If you're interested in looking for something different, try this place.

Have been coming here since a kid, and honestly nothing major has changed. The staff is usually…read morestraight forward, depends on the day but they can be hit or miss on whether nice/rude. Large selection of fish, reptiles, birds, and amphibians, as well as equipment & food to care for them. Only real con I can say is there are a lot of animals packed into a small area, so living conditions can be better. At the same time I don't know of too many small shops like this where it tends to look any different inside.

I was looking at dog treats and Ryan asked me if I needed help. He answered my questions and went…read moreabout his job duties and came back over to me to see if I needed more help. He was such a huge help to me in deciding what to get for my dog. This store has so much to pick from and their staff is wonderful. The cashier is great as well Always has a smile and very friendly. Thank you Ryan. You are the best!

everytime i come into carters i always get the best welcome especially today my cats have been a…read morelittle iffy about their food, and I came in asking for suggestions and the employee named Ethan and Lime were very helpful with food suggestions with my cats sensitive stomach. They even gave recommendations on how to ease my cats into new foods. I always appreciate very good customer service from this location! 10/10 recommended!

Growing up in Sonora this place was always the place to go for pets or supplies or anything in…read morebetween, went there today for the first time in many years and the place has fallen apart, it's dirty it's gross and it smelled so bad in there. It was hot it was humid, and back to the smell the cages were so dirty and tanks looked terrible this place has gone downhill it seems the owners don't care about the business, I mean it was bad, I'd never go back that's for sure. I was in there for 45 seconds and I had to leave because I was gagging. My whole family had to leave as well for the same reason, it wasn't just a bad day for them, the place is disgusting, poor animals that have to live in there. Edit after the manager responded, negative sir, the smell was not just animals, I've been to many pet stores that smelled like pet stores, this place smelled like complete filth, I've been going to mcclouds pet store since I was a kid and I'm now 38 years old, the place has never been in such terrible shape, is there different owners from back in the day? Either that or maybe they just gave up on the place sad to see for a local small town business. Hopefully you will deep clean the place up after seeing multiple people complain about the same thing, there is no excuse for what I seen and smelled,

I went yesterday to see if I could find an item for my cat but me and my son left right away…read more The smell of the store is very bed. Smells like the fish tanks need to clean out. The area needs some kind of ventilation. Floors are dirty.

My mom and I could not work in the yard because it was a rainy weekend. I had driven up from San…read moreFrancisco to help her with her immense yardwork. So we drove from the elk Grove area all the way out to Rockland to visit the store for the first time and we were not disappointed. Incredibly clean and well laid out store. The tanks are well-maintained and not overcrowded. Lots of ample parking and two of the nice gentlemen were working the day that we visited. My mom and I each purchased some fish and I purchased some decor. We were already super thrilled with this store when the unthinkable happened my mom I noticed looked like she was crying and when I ask her what was wrong I heard her blood sugar monitor go off. It was below 50 the picture you see was taken after the doughnut one of the gentleman at this location saw my mom was in peril and quickly acted and had the other gentleman working in the store bring up his snack bag of powdered sugar donuts, which saved the day I was able to get my mom back on track and some real food in her afterwards, but these guys definitely go above and beyond firstly with an amazing store and secondly with generosity thank you folks so much. We will definitely be going back to the store, even though it's well out of our way it's nice to support businesses who support their community and strangers, especially in a time of need.

I love this place. Worth the 2 hour drive just for the staff and the prices. Headed back again soon!read more

Hilariously was suggested to me as something to do in the area. I mean, I guess it is, but…read moredepending on your interest in marine aquafuana and flora, it would only take a couple minutes for a quick walkthrough. It's in an industrial/small warehouse area and there's plenty of parking. Their doors were wide open and you can just walk in. When we arrived, I believe that there was a customer walking out and another being helped by the staff there. Nonconfrontational and chill shopping, I like that. The business is definitely much more focused on saltwater aqua items, if that makes any sense. Some fish, urchin, anemones and coral. Definitely a specialty shop. I'm more of a reptile exotics owner than anything, so I can't really comment, but had a great time, even as short as it was.

I had the luxury of visiting this establishment during its development. I like the layout , really…read moremaxing out its spacing available. The first thing I appreciate is it's competitive pricing of corals, I was thoroughly happy with the size of frogsporn at the price I got it. In hearing a put their process of dipping corals and quarantining fish (Cooper bath and quarantined tanks) really make me excited to get future fish from this location. Currently in a soft launch this establishment plan to officially open fully stocked in October 2023. I look forward to seeing the final product!

I love taking my kids to go see the incredible fish tanks they have. They are always friendly and…read moreafter a few owners. We went in the other day and they were moving 2 doors down. Hopefully once they settle in it will be even better to go see the fish and purchase more saltwater from their giant tanks.

Great store! Friendly employees; nice new larger location; fantastic selection of shrimp, fish,…read morecorals, and decor/supplies. I always love supporting local shops, and this one makes it easy. Everyone is knowledgable and willing to help without being condescending or pushy. I by no means am expert and only have a few small fresh water tanks, but they have all I need and definitely have what others with more advanced tanks need. Would highly recommend.

Adam is the best! He really knows his stuff and the fish at this shop are unique and well taken…read morecare of

Awesome customer service, super friendly and knowledgeable. Best deals around on fish and corals…read more All quarantined and ready to go

Had a good experience with Tropical Haven recently and in some years past. This last visit was for…read moresome fish food which they had for my fish pond. I appreciate being helped soon after entering the shop and the clerk knowing and helping me find what I needed. Appreciated the efficient experience as my wife was waiting for me in the car...

I wish I had checked reviews before buying here. So many people have had similar problems since the…read morenew owners showed up. Tl;dr: Their return policy is deceptive and only explained on the receipt, and they refuse to take care of their customers. I bought a $20 electric heater for my kid's beta that was recommended to me by them, and even on the lowest setting, it was too hot for the fish and almost killed it. I came on day 10 of the 14 day return policy to get my money back, and they told me that they can't return electronics. I asked about the 14 day policy, and they said it doesn't apply to electronics. When I told them that I was never informed of the policy before buying it, otherwise I wouldn't have bought it in the first place, they didn't care and said it's on the receipt. ...You know, the ONLY place where this policy is posted to customers. The one you can only know about AFTER you buy something. It's aparently too "redundant" to state the policy that you can't return the product you're about to buy prior to buying the product. That policy. I asked if I could get store credit or replace it with one that works, and they refused. I was told I can contact the manufacturer to get a replacement heater. Everyone knows that the obvious choice a business should make when dealing with returns is to say "Nope. Not my problem." It's best business practice. Duh. On Monday (today), I went to to talk to the owner about the situation. He stood by his associates and said it's the responsibility of the customer to ask about the return policy, and did not understand why the policy would be unclear if the first time the return policy was explained was after it was purchased. He also seemed to not understand the difference between a warranty and a return policy, and was comfortable keeping the communication about their return policy solely on the receipt. He also didn't think he should go about and explain the warrant on any product you buy with him. When I told him I wouldn't be returning, he still didn't seem to grasp the problem of what happened. I want to support small, local businesses, but this place isn't worth it. They're happy to take your money, but then refuse to actually do any proper customer service when issues arise.