The air went out in my mother-in-law's house on Friday evening. We were referred to this place…read moreand called Saturday morning. The scheduling was pretty quick, and the repairs were done correctly and on schedule. The prices were on par as far as I could tell with others in the area.

My AC stopped working due to a leak. following the advice of a tech I decided to upgrade my Unit. I…read morewent online and requested a quote; Paul one of the R&R tech showed up at my door. Very patient and respectful, he took the time to answer all my questions; unlike others, he went up to my attic to ensure that the new unit will be sized appropriately. Once we agreed on what was good for my house, he sent a crew of professional and respectful individuals who made sure to install my unit without any unnecessary noise nor disturbance; they clean after themselves. It has been a couple of days since the installation, the unit is working fine. Paul went above and beyond to meet my needs, always answering his phone and calling me back went I needed a question answered. his sincerity and honesty are what led me to go with R&R. Even after the job was completed we kept in touch. Prince

Had the yearly check up of our three AC units. Technician was very thorough and made on the spot…read morecorrections where he could. Stayed longer just to make sure everything had kicked in and was working properly. Thoroughly satisfied with the service.

We unfortunately had a blown fuse after business hours, but we were able to schedule for a…read moretechnician to come immediately the next day! Megan was a great help when I called early in the morning and within a few hours Brandon was on his way - great guy and great service. Extremely quick - our system was back up and running within minutes. Would definitely recommend this company to everyone and will be using again if any situations arise in the future.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

Charlie and his crew have serviced my whole families HVAC units for 18+ years, rental units as…read morewell. Trustworthy and honest people that will take great care of you. Their pricing is fair and respond quickly.

We had used McLaurin's for many years and they did very good work. However, when the time came to…read morereplace our one unit (2nd floor) they were over-priced and out-bid by everyone. Called them recently to check our "older" unit and Charlie (the owner) basically shamed me repeatedly for not going with their high priced unit. Im sorry, but that is not how business works Charlie; consumers buy the best product at the best possible price. And a $1,500 difference is hefty. Sorry you lost our business, but you could have been negotiable with your cost estimate like all the others were.... Oh, and btw, they are NOT on call 24hrs a day, nor 7 days a week! Good luck to you...

Extremely Disappointing Experience - Six Visits, Still Not Fixed…read more I'm leaving a negative review because my experience with this company has been beyond frustrating. They have now been to my home six times, and my air conditioner is still not fixed. Despite repeated visits, the issue remains unresolved, and instead of focusing on a solution, they continue to push sales tactics over true service. I've already spent over $1,200, and now they're requesting that I pay even more for additional Freon--even though I just purchased Freon during a previous visit. If I agree, my total out-of-pocket costs could range anywhere from $3,000 to $12,000. At this point, it's not even about the money--it's about the completely unacceptable lack of customer service. Every visit has required me to take time off work to be home, adding to the inconvenience and frustration. I've left voicemails with customer service, waited 24 to 48 hours for a response, and received none--forcing me to follow up myself and re-explain my situation each time. I was told someone would return my calls, but that rarely, if ever, happened. The only reason I've continued to use this company is because my home warranty requires it--otherwise, I would've stopped after the first visit. After six appointments, lost time, wasted money, and continued discomfort, I still have no resolution. I wouldn't recommend this company to anyone--not even my worst enemy. All I've ever asked for is to have my air conditioner properly repaired. They've failed to deliver that, plain and simple.

I was assigned Comfort First by my home warranty, After 5 visits and trying to just patch an air…read moreleak, I had to pay for a new pan, repair a ceiling leak and they never fixed the problem!!! It was a missing part diagnosed by a different company. Now I have to pay $7300 for new unit!!! DO NOT USE Comfort First

My water well had a blowout 2 days before new years and water was spraying like old faithful. While…read moreI was out looking at the damage and shutting off the water, my wife called a couple of plumbing companies for repair. Of the first three companies she called, the one that could come out the quickest was Heavenly Throne - a local mom-and-pop shop (father son and another plumber). They sent out the young son that evening who assayed the damage which was only a hole in the galvanized "T" (about a $15 piece of pipe) The young man said the repair would cost "a few hundred dollars", and he would be out about 0900 the next morning to repair it. They didn't arrive until after 1030 the morning and after a few minutes the father-son team went back to their trucks. The son sat in his truck until the father came back with repair parts. They didn't bring with them any of the repair parts even though the son had come out the night before to assay the damage. When they came back the father assisted with the repair for a little more than 1/2 an hour and the son finished about an hour after that. When asked how much the repair was going to cost the father stated $853.33! Considerably more than the few hundred quoted the night before. When we asked for an itemized bill, the father stated they didn't do that. The son stated that an itemized bill was no longer an industry standard. They replaced several unnecessary parts and stated that they "may" eventually need replacing. After MUCH debate I finally got a bogus invoice which was eventually replaced with one that made sense, but only reported a breakdown of parts ($197.50); labor ($600.00); tax ($55.83); total ($853.33). There was no breakdown of labor cost per hour, how many hours or a list of what parts were used and the costs. How do you come up with a $600.00 labor charge installing $197.50 worth of parts in less than a few hours. When the son was finished, the water was turned back on and after a few minutes the pipe blew again because he didn't wait long enough for the PVC cement to dry. This error added another half hour to his stay. When he left, he took the PVC glue and left over PVC pipe that we were charged for. They certainly will never get a recommendation or be asked to return. I think they believe the lack of providing an itemized statement is their license to steal.

Jeremy and his staff are amazing. We had a terrible leak under our concrete driveway that was not…read moreeasily found. Not only did Jeremy locate and repair it, they went above and beyond to find other issues in our crawlspace we would not have known about until another disaster occurred. We are grateful for their expertise and highly recommend Heavenly Throne!

I recently spoke with Amy at Carolina Comfort Air customer service. I had some concerns regarding…read moremaintenance on my unit, but she took the time to address every issue, explain everything clearly, and made sure everything was resolved. I truly appreciate the customer service and their commitment to making things right. Great company that stands behind their customers.

So this one is special. A few weeks ago, one of our air conditioning units failed. We were…read moreobviously unaware of what caused the dilemma, so we started searching for a good reputable company to fix our problem. Add in a few phone calls, and we landed on Carolina Comfort Air. Let me tell you, these guys are great. They dispatched a tech to the house who quickly determined the extent of our needs and was able to schedule the start of the work within days. To say simply that we are pleased with their work and/or service would truly not be saying enough. These guys were focused, they were polite, they were on time, and they were thorough. They honestly didn't miss a beat. When the work was done, we not only gained a new HVAC System, but we also have a new, reliable, and caring company that we can trust. Shout-outs to Jonah Holmes and his team, it was good to have you guys in our home!

I manage a local Day Spa and have needed some AC help in a hurry, James has rushed over even stayed…read morelate to help make sure we were back up and running. He calls and checks in making sure things are going smoothly. I have used him more than once and some of the staff have even used him for their own homes. Very knowledgeable staff couldn't be happier! Thanks James for keeping us cool

Worst service ever and it almost got real.ugly with this guy. This guy(James) had an attitude as…read moresoon as he showed up and when I told him he needs to leave he became irate yelling "You don't know who the f#$% I am"! in front of myself, my wife and my daughter in my yard. He has no idea how close he came to jeapordizing his life that day. I'm a Marine vet and don't play around when it comes to my family. If it wasn't for my wife(who is a Pastor) I'll probably be doing life in prison right now over this crazy guy. He also tried to get us to purchase parts that were not needed. I had to call a second more reputable company(Bass) that tested the parts James "recommended" and they verified he tried to get over on us. I better not ever see this guy on property again.