You can sum this 'salon' up in a few words. Incompetent,…read moreRude, Careless, Sloppy and devoid of any professional manner. My wifes hair has been PERMANENTLY DAMAGED and the owner and stylist could care less. Also due to the sylist using products that should NEVER be used on dreads, and a product my wife was allergic to, she not only has hair that feels like NYLON, crunches like STRAW, my wife had such an extreme reaction she broke out in sores and hives. The stylist was made well aware of all my wifes allergies before hand. Guess she could care less. Both Jonnie and the stylist, Arasay, made it clear they didn't care. Arasay also denied knowing my wife had such sensitive allergies. Claimed she was never told. Oh so convenient. I asked what discount or refund I would be receiving Jonnie said none, since she didn't do this session. Jonnie was suppose to be the only stylist to do her hair. Apparently shes unable to give discounts even when shes doing the session herself. Makes sense. Not to mention Jonnie forgot about my wifes appointment, I had to call and confirm. Jonnie never bothered to give us a call just pushed us off on yet another stylist. They got another stylist to do it that wasn't even meant to do them in the first place. Didn't find out that until halfway through the session. Jonnie pretty much didn't care if my wife went back to her salon. Was a nice screw you, have a good day, enjoy her ruined permanently damaged hair! Please read this entire review. Especially if you plan on getting dreadlocks. Even more so if your reasoning behind your dreadlocks is a spiritual purpose not a fashion choice. Hopefully I can post this full review on here, continue to my second post to read the entirety. Every time I went into this salon someone had a problem. Double booking, wanting a refund, everything along those lines. I guess we're not in the accepted category for refunds nor discounts. Forgot to mention we only went to this salon THREE TIMES. Worst mistake of my life. I can't apologize enough to my wife for bringing her to this 'salon'. Horrid people, that hide behind a friendly facade, until you have a an actual issue. They deny all responsibility. If you like handing over your money for crap, love permanent damage, and like to be put on the back burner, this is the place for you! What makes this all worse, My wife's hair WAS beautifully healthy. Was being the operative word. Not anymore. My wife Ashli has always desired dreads, a serious life long dream, and had been growing her hair out for a long time waiting for just the right moment. We've never used any harsh products in her hair, or anything but natural. It took 2 years to get her hair to a beautiful jade green without having to use continuous harsh bleach treatments. All this ruined from one appointment. First off I made my wifes appointment week beforehand giving plenty of time to get on the schedule. A stylist name Kelly was going to start my wifes dreads for her. We live over by Gallup, that being said it's a 2 hour drive ONE WAY. We get into town, receive a phone call from Kelly asking can you give me an extra half hour before you come in. Sure we can deal with that so we still had enough time to get home. Nope not even close. We show up at HER designated time she then goes on to make us wait over 2 hours. Not apologizing or anything. A horrific start to a life changing journey. We never got them done by Kelly we had to leave because she decided my wifes hair was not a priority, and was perfectly comfortable just making us wait over 2 hours. After this I immediately wanted my money back. Called the owner, Jonnie. She then apologized profusely asking if she could personally do her dreads. I happily agreed feeling like there was still hope yet. She works around our schedule gets us in the next week, the day I wanted. We show up Jonnie and her son get to work on her dreads. We specifically told Jonnie we wanted only one stylist taking care of my wifes hair. This was a spiritual journey. We wanted no use of any product that wasn't natural and specifically made for dreads. We also made Jonnie aware of all my wifes EXTREME allergies. She claimed she understood perfectly.There is not enough space for my whole review, so I shall skip to the end. Jonnie pushed us off on a stylist named Arasay. Who ruined my wifes hair. She had covered my wifes hair in HAIRSPRAY and some kind of GEL. All containing HARSH INGREDIENTS not meant for dreads. If it isn't water soluble and residue free DON'T USE IT. Also, just because a product says residue free, that isn't necessarily what's true. But, one should always be able to rely on their stylist to be fully educated. I did my research, obviously this stylist needs to further her studies. She only apologized thru text. Not once calling my wife to take responsibility and actually apologize. After she knew my wife had such bad hives and sores she never texted back.Sorry this review jumped a bit. Not enough space.

From the owner: Multicultural Salon specializing in braids, extensions and Great Hair Careread more