Someone recommended this place to me. I go to school full time and work part time, so I was looking for a place that was affordable and could do a good job on my nails.
Upon entering, I was optimistic - it was very spacious and the display of regular polishes was huge! When I was given the set of gel colors, I was taken aback by the selection being so small because it's a beauty supply store as well, but nonetheless I found a pretty deep purple color.
The wait was quick, and seemingly friendly man told me he was the one who was going to do my nails. I wanted a refill, not a new set, and as soon as he started taking off my previous polish, he was extremely rough with how he took of the polish. I had on a nail extension so I could have stilleto nails, but he was so rough he completely broke one off. He told me he could fix it with a gel extension which was fine by me, so I kept the rest instead of opting to get a completely new set. As he went on, he got harsher and harsher with the treatment of my nails and as a result, cut many of my cuticles with the little drills. He told me that doing stilleto nails was going to take awhile, which is normally the case with a new set but I've never been told that before at other salons when it's just a refill since the basic shape is there, but I just nodded and told him it was okay. When he started filing my nails, he filed all down the sides and cut the sides of many of my nails, which as I write this review about 5 hours later, still sting and burn. It got to the point that he started filing on a cut that he had given me with a drill; it hurt so bad that I snatched my hand away as a reaction.
I did not like the way he filed my nails at all, even if he hadn't cut me. Many of the tips of the nails were not a true pointed stilleto, but actually had a weird flat tip at the very end. Many of them were crooked. I'm not afraid to ask the technicians to fix them for me if I'm not satisfied - I pay for my nails and I'm going to get exactly what I want. The more I asked him to fix them, the harsher he got with the filing, which irritated the cuts I had been given previously. Even now, after asking him multiple times to fix the ends, they are not all pointed the same - some are duller than others.
Finally, he began to paint my nails. The color was super pretty and he put on enough coats that the color was nice and dark. While he painted my nails, I noticed that the nail he had previously broken and fixed with gel was extremely thick compared to the rest of them, and if he could file it from the bottom of it. I know that it's easy to get annoyed at someone constantly correcting you, but if it is a part of your job to give customers what they want, then you shouldn't complain. He then proceeded to reprimend me: he told me that it was my fault for choosing the hardest nail shape to achieve and that had I chosen a square shape, none of cutting or the bad shaping would have happened. Even the lady next to me was surprised by how rude he was about the whole situation. I was taken aback, and told him that I had never had that problem at any salon before. We went back to his station where he filed down the thick nail, and then quickly sent me away.
I was so frusterated that I didn't bother to look at my nails in detail right away, and just paid and left. I think the lady who works next to him knew that I wasn't going to tip him, because she just skipped through that option on the card machine.
Now that I am looking at my nails in detail I can see that a lot of them are sharper than others, and definitely crooked. The polish on one of my nails is smudged and ruined, which I don't know how that could've happened considering its supposed to be gel. My nails and the cuts on the side still hurt very much. It makes me sad because all the ladies around me had beautiful nails and seemed to have a great time with their technicians, while I am unsatisfied with my nails and treatment. I know I am young but I am still a paying customer and deserve to get what I ask for. Tomorrow I am going to return and request that someone else (definitely not the man) fixes them for no charge. I'll probably tip them if they actually fix them well, but we'll see. I probably will never return after that, and just opt for my usual salon instead. read more