We recently visited Glow and Go and had a disappointing experience. We planned the trip to and…read moredrove over an hour to share a fun and exciting experience with our family, but we left feeling short-handed.
Before our visit, I had reviewed the Glow and Go FAQs to ensure that our 1-year-old could attend. I found that participants must be at least 51 inches tall, and children under 13 must be accompanied by an adult (18+). However, pregnant individuals may participate if they can move comfortably.
I thought this was great news because we can only attend events that allow us to bring our daughter and we planned to put her in a carrier, similar to how pregnant individuals participate. We have done this at other physical and active locations , such as Activate.
So to be sure, I tried several times to call ahead and verify, but every time I called the listed number, I got a busy signal.The FAQs also stated that tickets could be purchased at the box office. Given the time of day, we thought that was the best option since we couldn't verify any information with a staff member via phone call.
When we arrived our group was greeted by a friendly new staff member who said it had only been her first week working there and an unfriendly woman who was not very enthusiastic.
We had intentions of booking the Glow and Go for four adults with our daughter who would be securely strapped to me in a carrier. However, the unfriendly staff member denied that would be possible due to not creating a pleasant experience for others and it was too dark which could frighten the baby. We asked if they could help us brainstorm a solution so we could all experience Glow and Go. Fortunately, the new staff member was very kind and willing to help.
And mentioned splitting into groups of two leaving one person to watch the baby while the other two went in for the experience and then switched off. This plan was far from how we wanted to experience the fun group activity, and it would have required double the time, which was not feasible for us.
In the end, I decided to sit out with our daughter so that the rest of them could try it out. When we went to pay, we kindly asked if they offered military discounts, and they said yes, but only for the Sensas experience. We were also shocked to learn that, even though we had arrived about 15 minutes before a time slot was available, we would have to wait an extra 30 minutes because the system wouldn't allow them to book a walk-in with such "short notice" (which was not mentioned and seemed contradictory to the FAQs).
The unfriendly staff member claimed that they had no control over the phones or the booking system and that "they" handled all that. When I asked who "they" were, she said the people above. I asked what was the best way to contact "them" , and she told the other staff member to give me a small piece of paper with a QR code on it.
When my family finished the game, I was eager to hear about their experience to decide whether we should bring other family members to try the Sensas experience. However, I was disappointed to learn that they also encountered several issues during the experience.
First, several buttons in the whack-a-mole room got stuck. Upon entering the laser room, the TV was not working, leaving them in the dark and confused. Fortunately, one of them managed to turn it on, but it clearly took away from the experience.
In the same laser room, the bands were not scanning properly. In the floor is lava room, the projector was not aligned properly, causing the sensors to malfunction. It was described to me that some of the safe brick portions were not on the stepping stands and instead projected onto the floor, preventing them from collecting points.
We thoroughly enjoy events like these and trying new things, so we were excited about Glow and Go. However, the numerous issues we encountered made the experience hardly enjoyable.
