I don't usually write reviews, but this time, after my experience with Speedy Appliance Service, I feel obligated to share my experience and my frustrations with this company. My refrigerator had stopped making ice for awhile and I was able to cope with that. Then, the refrigerator stopped working: The temperature in both the freezer and the and the fridge side was high, It was in the 20's and 30's, and 50's and 60's respectively. It wasn't cooling. I called Sears Service Center, since I used them before, I was unable to secure an early appointment with them. It would be 10 or 14 days later. Then I called Speedy Appliance Service. They were able to come 3 days later. When the guy showed up, he took one look in the freezer and told me that the complete auto defrost system has to be replaced. The cost was $495.00 dollars with $250.00 dollars deposit. That defrost system works to prevent ice from building up. Two and a half week later, a tech would come and replace the part. I am told to give it 24hrs. Three to four days later, nothing had changed. The fridge was still not working and was not making ice. I called them and told them about the situation, they told me that the ice maker needs to be replaced at a cost of $295.00 dollar. I said fine. Then the ice maker was replaced, Again, just give it 24hrs before you see a difference. A few days later nothing had changed. High temperature on both sides. The new ice maker wasn't making ice. Then I am told the new auto defrost and heating system that they installed may be defective, so they will replace it. It would take another two weeks for the part to come. They called me and told me they are coming next day with the new part. When the tech came, he realized that ice had already built up back again that he will not be able to take the part out. He called his boss to tell him about the situation, he was told to use a torch or they would have to reschedule. The tech told me that it wasn't really a good idea to use a torch on a plastic panel but it was up to me. I agreed with him and said let's reschedule. The office told me it will take another two weeks before the tech comes back because they are busy. I pleaded with them and told them that they were responsible for not telling me to unplug the fridge for 24 hours. The supervisor had the nerves to tell me that I should have known to unplug the fridge when they called me because I did it before. In other words, it wasn't their duty to tell the costumer what they would need to do, they should remember what they have done before, seriously! It's like you have a repeat colonoscopy and the doctor's office did not give you any instructions in preparation for the procedure because you it had done before. So, you had breakfast that morning and 4 hours later you were placed under anesthesia, aspirated, became ill with pneumonia and you are told by your doctor you should have known. This would be malpractice to the highest degree. Neither the consumer nor the patient is obligated to remember what to do. Where as the professionals have a DUTY to inform the consumers about what the need to do in preparation. When I couldn't get an earlier appointment, I offered to pay additional money to anyone who is willing to come after they clocked out, or do some overtime on me, I will pay. To no avail. About a week later, the tech came back and replaced the part again, and was told to keep it unplug for 24 hours. Few days later, still not working. The tech came back again. He reported the problem to his boss who told him to replace the sensor which he did. And the same refrain again, keep it unplug for 24 hours. Few day later still no improvement. The tech would come back the following week, took some parts out, cleaned them, added some Freon and same refrain: give it 24 hours. By this time, I am already looking to buy a new refrigerator because at this point they didn't know what the problem was. It became a guessing game that costing me time and money. Later on, I called the office and told them It's still not working and I've had it, no need to send the tech back. I was told that the supervisor said he is coming the following week to take look. I said there is no need for that I am getting a new refrigerator. Then I am told that I am not getting my money back anyway.
In summary, I called Speedy Appliance Service because my refrigerator was not working. Two months later, after about 5 or more service trips, at cost of $790.00 dollars, not to mention the amount food I had to throw away, and frustrations; after all this, they were unable to fix the fridge but "you are not getting your money back." This is awful. People work hard for their money for unscrupulous business like Speedy Appliance Service to rip them off. That's not right. They are unprofessional, with a cavalier attitude, very indifferent and argumentative, showing lack of concern. I do not recommend them. read more
