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    Speedway

    1.0 (1 review)
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    4 years ago

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    McDonald's

    McDonald's

    1.9
    (38 reviews)
    0.8 mi
    $

    Oh no Saturday morning 0820…read moreWow; 20 minutes in drive thru Cars stacked up where they they asked us to pull forward to await our orders I pulled forward as another left in the next 15", 5 cars behind me, maybe 6, were asked to pull into one of the slots for those who ordered on the app There was a lot of maneuvering to get out of the bumper to bumper wait line Then, they forgot an item But weren't begrudging when attention was called to it For awhile there, it kinda looked like a Sonic parking lot with carhops going back and forth But everyone was polite And in all fairness, my food was piping hot when it came out Just be aware that the "fast" may not be adjective to be applied on your trek in drive thru

    today was my worst customer service experience ever! I've had a drunk waiter before, had my orders…read morecompletely messed up, been food poisoned in the past, but today's order at the McDonald's on E 66 in Gallup was the worst! I waited for over 40 minutes for my small order. They brought it out messed up so I went back through the drive thru t fix it. they put me in one of the drive thru waiting spots and ten minutes later an attendant came out and asked for my order (they wanted it back). I gave it to her and waited another 1/2 hour before calling the store to ask why I was still waiting bu for my corrected order. They sent out another attendant who acted with suspicion towards me from the start. She demanded to see my reciept and order. I told her the other attendant already took it back but showed her my mobile reciept and explained what was wrong with the order. She looked at me like I was mentally ill or retarded and said she didn't understand the problem so I would need to come inside to explain it to her manager. I told her I had ordered drinks at another restaurant that I was ahead a half hour late picking up and just wanted a refund at this point because I needed to leave. She turned and walked back inside saying I needed to come inside to settle the matter. I left with no order. Is it so hard to treat people with love and compassion? Words are so powerful! I felt like crying as I drove away because those customer service representatives made me feel dirty and inhuman.

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    Speedway - servicestations - Updated June 2026

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