The service was mediocre but the price wasn't bad. When I cancelled my service they charged me for…read morean additional month even after I turned in the router. I was told by multiple employees that once I turned in my router and service was disconnected I would not receive another bill. Customer service is terrible and they are not willing to help or fix anything. Do not get optimum unless it is your absolutely only choice!

We keep getting charged despite returning our Wi-Fi/Internet equipment five weeks ago to the…read moreOptimum retail storefront on Sherwood Way in San Angelo.

Had these guys for over ten years. I only have myself to blame for not switching internet…read moreproviders. I don't think we have ever received the download speed we pay for. I call and they say everything is fine. I do external speed test and they are always less than half of what West Central tells me. I'm being literal when I say that our internet goes out every day. And more than not, it's out multiple times a day. I could go on and on. But, I think I made my point.

Do not waste your money getting suckered into a BS contract. Everytime it rains or wind blows…read moreservice is out for hours. They make very sure to charge you for every little thing too. Seriously avoid cell and internet here.

Went in to ask about replacement and Sierra our assistant handed up a paper with a number to call…read moreand walked off we then stopped her to ask about possible upgrade. Sierra was not helpful and seemed to only be interested in whom she was texting off her phone. She didn't loose out on 1 not 2 but 3 sales because she was worried about leaving at 6. She was rushing us to see which phone we wanted and told us only had 9 minutes to decode or it couldn't be done I'm not one to be rushed but if your employees are too lazy to stay and make 3 sales. They should not be working there. We told her we would else where if it was too much trouble for her " She said OK" they wouldn't provide a last name but she had facial jewelry and black stars on her face. Not friendly. Not helpful. Not professional. We drove over an hour and a half and left Verizon contemplating switching providers.

Went in because my phone wasn't turning on the guy told me " that's how new iPhones work" and…read moredidn't help me what so ever. I demandes to know the answers and he told us to leave the store. CANNOT wait to go back there and cancel with version and will be posting on social media about this place. It was a red head guy and wore glasses HA!

This review is for Amanda at the San Angelo, TX Frontier office. Amanda helped me to set up a DSL…read moreaccount, but due to my credit being frozen, she had to send me to their Deposit requirement group. What a fiasco that was! I finally got my credit unfrozen and Amanda had given me her direct line to call back with any issues. When I finally got back with her (due to her being busy on her phone, it transferred to another person who just wanted to send me back to the other call center. I finally got back with Amanda and she was awesome! She not only recreated an account but when she had to try and bring on the accounting team, they disconnected her. She actually sent me a text message to cal her back to make sure everything was taken care of. Amanda is truly the definition of great customer service.

Wow, talk about the runaround fiberoptic internet went out Friday, tech came Sat and restored…read moreservice but it went out Sat evening. I called customer service Sat evening, got a ticket number and have been playing tag with customer service in another country Sunday thru Tuesday, unplug reset, unplug reset, unplug reset, unplug reset, try different cables, etc. They said it was an outside issue on Sunday/Monday will schedule outside technicians on Monday probably at 1 pm. No show, then Unplug, replug, etc again, will try to get outside technicians within the next 24 hours, no promise though. Make sure someone over 18 is home with picture ID for service if they come. What a joke, They protect themselves on their side, but what about customer service and not just passing the buck because they are in another country, hardly speak English and we have no recourse. I called local Frontier office in San Angelo, she answered it "sales" I explained my situation she sounder like AI and curtly Said to call customer service, I had to ask her for the number. I ask her if she was a real person or AI as she was not forthcoming and ridged. She said a real person and hung up. WOW do I ever love the customer support and taking responsibility for their services. OUTSOURCING at its FINEST. Sounds like just the tip of the iceberg of what's coming!

You couldn't pay me to use this. This is the most unacceptable internet service. Here's my…read moreexperiences. I live two minutes away from the city and my friends who live in the middle of no-where have faster internet. Once a week it just dies for no reason or warning. When it works it's embarrassingly slow enough where I can't have a ten minute zoom call without at least 3 interruptions. When I have to do homework, 2/3 of the time I'm waiting for the internet to catch up. Have you ever tried to take notes from a 144p youtube video? It's infuriating. This ISP has not fixed any of its issues for years and seeing that it's my only option where I live, I'm stuck and they can take my money and wave it in my face and I can't do anything about it. FIX IT!!!!! IT'S THE SAME PROBLEMS FOR YEARS NOW AND NOTHING HAS HAPPENED!!!!!!!!!!!!!!

Used for Internet service. Turns out they drilled through the flashing on my roof to install cable…read more About $1600 in damage just to interior. Roof damage still getting assessed. They won't answer phone calls or email about questions about my issue, let alone paying for it.