Customer service was great, but the quality of the repairs did not meet expectations…read more After picking up my vehicle from an insurance claim, I noticed multiple issues with fitment and finish, along with an unexpected additional charge at pickup that wasn't clearly communicated beforehand. As a result, I've had to go back through insurance to have the work re-evaluated and will be getting the repairs redone elsewhere. I am very disappointed in the quality of work delivered. If you care about your vehicle, or especially if you're a car enthusiast, I would strongly recommend staying clear of this shop and seeking out a more professional and detail-oriented repair facility.

I trust this place with my auto body repairs. They were efficient and spot on and in every detail.read more

Best mechanics around!…read more They ALWAYS figure out what's wrong and can fix it immediately! I've never met anyone that knows cars better than them! They aren't the traditional auto repair shop with set appointments but will get you in as soon as possible and their pricing is the best there is! When you call they will typically say, "just get it here and we will take a look" so be prepared that they are not appointment guys but they will fix your car up better than any other shop! They also don't take credit cards so cash or checks only. Best repair shop out there hands down! As long as you're prepared for how they operate you will be more than satisfied with their service and pricing! Cannot say enough good things about Downtown Auto!

We've worked with Mike and the Downtown Auto folks for a long time! We're always well taken care of…read moreand know we can trust the guys to do everything necessary without charging us for things we don't need.

Got several quotes from different places. They were by far most expensive. Don't waste your timeread more

Absolutely the best service to diagnose, recommend a fix, and do the work on an ailing transmission…read moreon a 2011 Lexus ES350 with over 150K miles. Every part of the experience was the ultimate in customer service especially the owner's updates. Price for the work was MOST reasonable when compared to other quotes received.

Great experience during my recent purchase of a used Mercedes Benz at GR Motor Car. Tom Kilmer, the…read moreowner, was friendly and courteous. He responded quickly to my inquiry, and made sure the car I was interested in was available for me to test drive. They take pride in servicing and maintaining the vehicles they sell. Tom made sure to personally introduce me to his service manager. When it came to making an offer, Tom was respectful and fair. I felt like we both got a good deal. I look forward to an ongoing relationship with Tom and his team at GR Motpr Car.

Amazing service by all service managers. Attention to detail is so great. I was called 3 times in…read moreone day to let me know the status of receiving the parts they needed to repair my car, and then when they completed the project! I walked in paid and they handed me the keys. Easiest transaction I've ever had with a car repair shop. I'll never go anywhere else & both my adult kids take their cars there also! A happy & more than satisfied family. Thank you GR Motorcar!

Muffler Man in Grandville is awesome. I get my oil changed there. The prices are great and I'm in…read moreand out in no time. (I make an appointment) Friendly staff. Worth checking out.. NOTE: Regular oil... not synthetic.

Drop my car off to get work done, and they had it towed away from their shop without any notice…read more.... Super shady I don't recommend anybody doing business here !!!!!!

My car needed realignment and several other things attended to…read more Doug and Paul explained the issues and fees upfront and have an estimate. They were very helpful and fair and I can't say enough nice things about the owners and employees. As a woman going for car maintenance, I am very happy and highly recommend.

My car alignment was terrible. They told me what wrong and did a rough alignment to help my car…read moredrive better than it had been. They didn't charge me. I will be returning once the work is complete.

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Our van door was not latching properly. I talked to Brain and he was able to look at the van that…read moreday. He was able to address the issue by just lubricating the doors, but also explained next steps if the problem continued. You can tell his passion for fixing vehicles, but also helping others! We will definitely be returning for future services. Thank you again Brain and team!

This place was awesome. Our car had about $4000 worth of damage done to it and they took care of it…read moreso well, you can't even tell I was ever hit. And they cleaned the inside and outside of my car to boot, which was such an added bonus and so deeply appreciated! The customer service was top notch as well. We highly recommend and will come here for every body shop issue in the future!!

Very accommodating for a last minute repair. Scott worked me in for a general repair even though it…read morewas not body work related.