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    Speech Therapy Express

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    7 years ago

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    Rosenberg Center:  Assessment and Treatment for Children and Fam

    Rosenberg Center: Assessment and Treatment for Children and Fam

    3.2(5 reviews)
    6.6 mi

    It serves the purpose of what we need to be seen for. Staff is friendly and accommodating. I do…read morewish they had hours that were even remotely aligned with a working parent's schedule. They open late (840am), are closed over the lunch hour and their last appointment is in the 3pm hour.

    We had our daughter analyzed for autism here because there was inexplicably no wait for her to get…read morein (whereas the other centers in town had six month to one year waits - this should have been a red flag). We had several sessions with the providers who were excellent. Things were finished up and we received my daughter's evaluation. That is where their professionalism and - quite frankly - competence ended. We received a medical bill from the facility for our portion not covered by insurance. I called in to clarify a couple items on the invoice and was satisfied with the answers so I paid the bill. I also asked specifically if that would take care of everything. The woman on the telephone assured me that yes, it would. About a month and a half later, we received what appeared to be the exact same bill. Now having already paid it and having already called the center, I naturally assumed that this was simply a duplicate, so I paid it no mind. The very next piece of correspondence I received from Rosenberg was the most amateur and legally non-compliant collection letter that I have seen in years (I work on credit and collection compliance for a law firm in town - so this is literally what I see every day and represent clients on against collectors who violate he law). The notice was sent in a non standard envelope, with specific account, medical details and collection details visible from outside the envelope and through the envelope window for all to see. This was both an FDCPA violation and a HIPAA violation. I contacted Rosenberg's billing department on an attempt to clarify the situation. (Oh Rosenberg, side note - we digitally recorded our calls, so I have those. That will prove fun for you). I spoke with their billing representative who was hostile from the word hello. She refused to allow me to talk to anyone else and kept making excuses for why they were in the right. After a NUMBER of derogatory statements from her, she finally told me a supervisor or partner - she kept switching what she was calling them - would be calling me within days. I never received the call. Fast forward to today. I receive a letter from rodenburg stating that they are terminating us as patients for being "disrespectful to staff" and will no longer be helping our autistic child. I have recordings of the calls. I was planning to provide them to the supervisor but now I intend to provide them to the courts as I intend to sue these people to make an example of them for treating a family o a child with special needs this way. I find this disappointing but there is big money in fleecing the disabled - and it seems Rosenberg just wanted a piece of the action. Quacks and cons don't belong in the same circles of Autistic special needs children. The sad thing is this, it wasn't about money. It was like a hundred dollars - less than my Chinese takeout last night. I have no issue paying a bill. It is about the crazy incompetence in their billing and their disrespect for their vulnerable patients. I will update this review down the road with the court results and the results of the formal regulatory complaints that I am filing. SHORT REVIEW - unprofessional horrible. If you love your child, avoid

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    Rosenberg Center:  Assessment and Treatment for Children and Fam
    Rosenberg Center:  Assessment and Treatment for Children and Fam

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    Courage Kenny Rehabilitation Institute - Minneapolis

    Courage Kenny Rehabilitation Institute - Minneapolis

    5.0(2 reviews)
    4.3 miPhillips

    Having a massive stroke to start 2019 and the ongoing rehabilitation has been for me a life…read morechanging experience. In a matter of moments I was reduced to a state of helplessness from what I imagined to be a hale and hearty, independent individual. I have undertaken the arduous process of returning to at least near "normal" whatever that means I thought that I understood the concept of patience and could differentiate between humiliation and humility. In that regard I was wrong. Recovery is taking much longer than I expected and at first I wrestled with humiliation vs humility. I'd like to think that I will emerge from this a more accepting and humble person. All that aside, this is a review of Courage Kenny Abbott Northwestern (formerly Sister Kenny Institute). Being hospital based, they can take more extreme cases than their Golden Valley counterpart. I think it is safe to say that when I arrived I was a wheelchair bound shadow of my former self. Among other things I had a feeding tube shoved up my nose and into my stomach (uggghhh). And I had a tracheotomy tube that precluded conventional communication (arrgghhh). Suffice it to say that I felt like a virtual train wreck. Never-the-less, the wonderful staff began the task of putting me back together. Not willing to risk omitting key people, I will not name specific individuals. Thanks to their efforts I was able to get rid of my feeding tube (yeah) and eventually return to an unrestricted diet. I also had the trach removed (what a relief) and could begin to talk again. Through collective effort and encouragement, I was able to get out of the wheelchair and walk for stretches with assistance and supervision. I simply cannot say enough good things about the people I met. I had a spacious private room. I was wheeled to a communal dining facility where eventually I was able to eat with relish. Both the Physical and Occupational Therapy spaces were well equipped. Speech Therapy was surprisingly difficult for me. But the PT, OT and Speech Therapists, Doctors , Nurses, PAs, Recreational Therapists and all others were in my estimation, top notch. All-in-all, to me if you are recovering from a serious condition this is an excellent stop on your way. Highly recommended.

    This place has a great staff. It is clear as soon as you get there. We were happily greeted by a…read morehappy young man who must love what they do. My Physical Therapist was Jamie, she was smart, kind and informative. She had a great way with people and helping them understand the process, exercises, stretches and why it is important to pay attention to the details. You do not want to injure yourself, you must listen carefully and follow directions. Jamie was good at learning what you know about your condition /scenario so she can expand on that and not repeat the stuff that you know. These people all show kindness and compassion. People come to them for all kinds of reasons and by looking around the exercise room, you can see that they are true professionals. Highly recommend.

    Speech Therapy Express - speech_therapists - Updated May 2026

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