I take my daughter to Fraser for care and have for the last several years. This is an amazing…read morecompany who has helped my kiddo overcome so many obstacles! I've seen so much growth in her over the years and love seeing her grow! Job well done to all the Fraser staff!

Legit the best place!! I honestly can say I do not know where my family and I would be with out…read morethis team. They have changed my life completely.. they have changed my understanding of my son.. my son has level one autism. It's was something I never experienced with my daughters so I didn't understand alot.. I didn't Kno how to help him in certain situations... We found them and my son has been going there for almost a year now, they send home daily reports, open line of communication with his counselors, weekly family therapy sessions! his speech has changed so much, his temper has changed so much, he has learned patience and taking turns, I have learned so many tools I have learned so much about my son with the help of these people. I only named a small percentage of what these people have done for me and my family.. I'd be here all day talking about this place i HIGHLY recommend this place!!!

We are a family new to navigating the speech therapy world. We went to Metro Therapy hoping they…read morecould help our one-year-old daughter with early language development. Instead, we were left with serious concerns about the clinic's billing practices, transparency, and ethical treatment. Our daughter was one year old when she began receiving routine 30-minute speech therapy for a speech delay and early language development. During some sessions, her therapist incorporated a clinic-owned iPad with the freely downloadable SoundingBoard app. We had absolutely no idea that the occasional use of an iPad during these sessions was being treated and billed as a separate therapeutic service for the use of a speech-generating device or that it could result in a separate charge to our family. From our perspective, the iPad was one of many therapy tools being rotated into sessions. We often saw an iPad, a laptop, toys, books and other activities being used and rotated during therapy. Nothing about the way the iPad was introduced or used led us to believe that it represented a separate, specialized service that would generate an additional charge. Our daughter also did not require a dedicated communication device. She was one year old and receiving therapy for early language development and gap. She has no diagnoses of apraxia or any other reason for a device. We did not understand that occasional exposure to an iPad with a free communication app was being treated as a separate specialized AAC service. The distinction was especially confusing because we had seen other patients at the clinic using what appeared to be dedicated AAC devices, with much more advanced programs that they relied upon for communication. We had no reason to believe that occasional use of a clinic-owned iPad with a free app was being classified and billed in the same way. We were therefore shocked to discover that Metro Therapy had submitted separate charges for a speech-generating-device service in addition to the regular speech therapy charges. The biggest problem: we were never told. We repeatedly asked Metro's office manager about the expected out-of-pocket cost of our daughter's speech therapy after going a period of time without receiving bills. After several inquiries, we were given information about the cost of the speech therapy sessions and our expected responsibility. We were never told that use of the clinic's iPad could result in a separate SGD-related charge. Had we known, we would have asked important questions: What separate service was being provided? Why was it medically necessary? How was it different from the speech therapy we were already paying for? And what would it cost us? Instead, we discovered these additional charges only after insurance processed the claims and the resulting patient responsibility appeared on our bill. And this was not a small charge. The disputed charges associated with the speech-generating-device service were submitted to our insurance for more than $2,600 and ultimately represented well over half of our out-of-pocket responsibility. That is a substantial financial obligation -- not a minor billing difference -- that we had no idea we were accumulating while our daughter was receiving what we understood to be routine speech therapy. When we questioned the charges, Metro Therapy told us that they did not have a signed acknowledgment of the financial policies, but stated that the policies had been provided to us during an initial meeting with a Patient Liaison. That does not match our recollection of what occurred. We never met with anyone from a Patient Liaison during the initial evaluation. Our interactions were with the therapist, and we were never informed that the occasional use of an iPad could result in thousands of dollars in additional charges. Our concern is not simply that we received a bill we did not expect. It is that a highly specialized service and substantial additional financial obligation were never explained to us before the charges were incurred. We believe families deserve to know what they are being charged for, what services are considered separate from their child's regular therapy, why those services are being provided, and what their potential financial responsibility will be. We are sharing our experience because we believe other families deserve the opportunity to ask these questions before unexpected charges accumulate. We are continuing to seek clarification from the clinic and our insurance company. Parents should not have to discover after the fact that an ordinary-looking therapy tool used during their child's session was being billed as a separate specialized service. Transparency should come before the bill -- not after it.

From the owner: At Metro Therapy we provide individualized pediatric occupational therapy, pediatric speech…read moretherapy, pediatric physical therapy and pediatric feeding therapy sessions for your loved ones. We also offer early intervention, social skills classes, community education and teletherapy at your Fridley, Minnesota location. All of our therapists have extensive experience assessing and treating children in order to help them reach their individualized pediatric therapy goals. We work with psychologists, other medical professionals, social workers, teachers, school therapists and other community based providers in order to meet your child's needs at home and within the community.

I feel like I will be spending quite some time here pre and post operation. My time and experience…read moreso far have both been extremely well. My PT is pretty magnificent. Was nervous at first since this is the first time I have ever had to do PT. She pushes me to get well, help set realistic goals, and motivate me to the best I can be. I would recommend her to everyone and anyone. Really do appreciate the work she does in helping me understand what is happening and what will be happening after surgery. She does a great job in explaining the situation and the process. Has great patience with me.

I started seeing Carey after pregnancy/delivery left me with SI joint and pelvic pain. When I…read morestarted PT, I was in a tremendous amount of pain, very weak, and feeling extremely discouraged. My recovery over the last 7 months has been quite a journey, and while it seemed like slow progress at times, I have made so much progress and wouldn't be as strong or "healed" as I am today without Carey's help. She is very knowledgeable in women's health issues and worked to align my muscles/joints, provided me the right exercises, and gave advice to strengthen my body and improve upon the instability I started with. She also really helped me get through some frustrating times by providing me with perspective on the postpartum healing journey and gave me hope that I would some day be able to get back to the physical activities that I love. Carey is the best PT I have ever seen, and I highly recommend her, especially for women recovering from pregnancy/postpartum musculoskeletal issues. As a bonus, the Maple Grove clinic is very nice and all of the receptionists are really friendly.

I would highly recommend this NovaCare location. The front desk staff are friendly and helpful. I…read morehave been seeing the therapists for balance and strength issues. They do an excellent job of building confidence and making the best plan for you. Very happy with their care! Their entire staff are supportive, knowledgeable, and caring.

I really enjoy my time at NovaCare Blaine location. They have helped me with my jaw pain and…read moreposture. Shelly is great!