I can't say enough nice things about Lisa Hanselman! She was so nice, very professional,…read moreknowledgeable, and made the whole therapeutic experience ten times better than it might otherwise have been.

Went to PT Lisa At Midway location. She did a great job of diagnosing why i was having back pain…read more Made so much sense to me as well as the treatment plan. Gave me great hope for a recovery to a long term problem Chiropractor could not solve.

I loved the care I received from the staff at villas! Everyone was so kind!! well I only stayed a…read moreweek, I could've stayed months because of the great care I received! to everyone who works at villas at Roseville! no one loves to be in rehab, the staff at villas made that to be quite untrue, for me. Everyone is very positive, and that means so much to the and residents who are there. Thank you so much to all!!

My friend had me write her experience , some is mine too. She stated minimal attention and quality…read moreof care, if any. When calling the service and asking for them to call back, she has been ignored. Messages don't get answered and she never receives a call back. Somehow, fraud was called on my friend. Her POA was taken away due to false charges against her, where she was investigated and had to be fingerprinted like a criminal. Sometime after, someone became her mom's conservator, her mom's life insurance was cashed in, and they moved her to a different bank. She feels that animals get better treatment. Investigation sent a letter stating no fraud was found. She was innocent, but her POA was not given back. She states, they don't dress her mom with clothing just socks, undergarment, and tie covering daily or give her no fresh air from outside. She asked to give her mom phone service, but believes the line was cut, as shown in the picture. She found $20,000 that was taken by the Villas with no authorization. It took months of the bank asking them who authorized it and months for them to claim it was a mistake, and then return the money. Her mother shares a room with a lady who asked for help with her food because she could not reach it. The lady told her she would be back to help after she passed everyone their meals. I personally fed the lady her food. Never ever ever send your family members here without a full and surprise visit!!! Now it seems her mom is spiraling down. She has tried everything to get her mom back. Her hands are transparent, you can see through her fingers. She cries, and it breaks my heart. Her mom is beautiful. Do your research and visit people.

Legacy Home care will not return my unused deposit, nor will they drop a double billing of $70…read more They owe me $170 total. I have notified them by phone five times, I started keeping track of the phone calls after that. 5/8/18 left a message at 4:00, and 5/16/18 at 2:00pm. They have made promises to send me a corrected bill, and have yet to fallow through. I have sent them two certified letters, one on 6/1/18 to business manager Tanya Castillo and Gasna Akselrod NO RESPONSE! I have contacted The Better Business Bureau, they have sent three requests to Legacy Home Care and have not received a reply. Can you believe that?? My wife died April 2nd 2018, I've been asking for a refund for the services that were unused since the middle of April. I'm 84 years old, I receive less than $1200 a month in Social Security a month. The $170.00 is not anything they want to deal with, it's small change. Not to ME! It's 20% of my Social Security check! I've tried the State office which licenses Legacy Home Care, they do not offer help on billing issues. What do I do? If anyone has had similar experiences, or can offer any kind of advice it would be greatly appreciated. Richard Johnson 612-919-5577 Rvictorjohnson@yahoo.com

From the owner: Legacy Home Care is a private pay home care agency serving 21 counties in the Twin Cities. We offer…read morea broad array of home care options including nursing services, caregiver services, home therapy services, social work services, and more. Our flexible care options range from hourly, live-in, to overnight services, tailored to meet the unique needs of older adults and their families. With a strong clinical background and over 12 years of experience, we provide 24/7 assistance and personalized in-person consultations to ensure safe and comfortable home care. Visit our website for a detailed service map and more information on all 477 cities within our service area. Trust Legacy Home Care to keep your loved ones safe and comfortable at home.

Was a resident for a week after extensive spinal surgery. The entire support staff could not have…read morebeen more patient, understanding, caring . . . . They all were very pleasant, accommodating, and on top of things at all times. Shortly after I arrived I was given a schedule for my times with the physical and occupational therapists. Medications were given as needed and on time. The food was excellent and made to order. What should have been a difficult transition from post-surgery to going home was made more tolerable because of the pleasant staff. Terry W.

Our mom was moved to Interlude after what was thought to be a stroke. She did not progress as…read moreexpected during therapy, and follow up showed she had a tumor. Once we found this out, they allowed us to keep her there during her last weeks (private pay). The staff there had come to know and love her, and treated her with utmost dignity and respect. She passed away on hospice care at interlude. Our family could not be more happy with the loving care that she received there. The facility is absolutely great, and the staff is exceptional.

My daughter has been through a lot in the past few years. Due to this we have had many experiences…read morewith a variety of physical therapists. We have been to 5 different facilities and worked with more than 10 PT's. We did not find a home until we went to Step Therapies. We live in Albertville and there are plenty of options along the 38 mile trek but it is worth passing them all up.... just as Step Therapies has.

From the owner: Outpatient physical and occupational therapy clinic specializing in the treatment of Multiple…read moreSclerosis and other neurologic conditions (Parkinson's Disease, stroke, etc). We also excel at treating acute and chronic pain, post-operative treatment, and orthopedic injuries. Specialized Treatment: Several Multiple Sclerosis Certified Specialists on staff, LSVT BIG Certified (Parkinson's Disease), corrective exercise, functional exercise, manual therapies: mobilizations/manipulations, soft tissue mobilizations, dry needling, and neural dynamics, gait, balance, and coordination training. We also complete seating and mobility evaluations for assistive devices and equipment. Specialized Technologies: Body weight supported treadmills, Vizziq neuromuscular gait trainer, and AlterG Anti-Gravity Treadmill

Wonderful company that focuses on patients and customers! Thank you for ensuring care is the top…read morepriority. I'm proud to work with your nurses and PCAs. Very trustworthy company!

Initially pleasant. Staff and workers were inconsistent in their concept of what professional…read moremeans. A couple workers were incredible, some unrealistic, a few were of suspect about being unethical.

I came in to see Dr. Lutz for a steroid epidural as recommended by my Dr. Upon the first visit with…read moreDr. Lutz, he informed me for insurance purposes he needed to complete a process of 3 injections to comply with my insurance. I told him I thought that was odd as previously when I had the procedure this was not the case. My concern was dismissed. Dr. Lutz explained he needed to numb the problematic area first to make sure the correct spot was identified. Prior to my next appointment I called and spoke with Marlee. She explained the process in further detail and that I was not going to get a steroid epidural as I was expecting. She told me this process was a branch block and the third procedure was for some kind of radio frequency that would numb the problematic area for 6+ months. My concern is this is not what I asked for although this was apparently the plan of the clinic and Dr. Lutz. I told her I would give it a try. After the second numbing procedure, Marlee explained only then they were going to contact my insurance to make sure this was a covered procedure as I did not want to get the bill as she explained. She then told me the procedure is about $10,000. I was shocked. About a week later I received a bill for the first two procedures. After the insurance paid, I still owed over $500. This to me borderlines on malpractice not to mention just unethical. Never once during the initial phase of the procedure was any of this explained to me. I was steered into a treatment plan unknowingly. A plan with an exorbitant cost to me especially compared to what I had came in for originally. Dr. Lutz explained to me this was required by the insurance for coverage although the office never once contacted my insurance until 3-4 weeks after my first visit. But never once did he tell me "I would rather not give you steroid epidural. I would rather do this radio frequency treatment although it is extremely expensive nearing $10,000... Are you willing to try this procedure?" Landmark has reported this to the credit bureau. Scumbags.