Super honest with detailed estimates. Very nice people. Will not go anywhere else in the future.read more

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

I never write reviews before the service is completed nor do I hardly ever give a 5-star review…read more This is a family ran business and now I even feel like a member as well. I always have beyond anxiety with anything like this and I was immediately put at ease. I wasn't rushed or brushed aside to explain my issue. Communication is great and I am never left wondering. Not excited to have Jeep repairs, but when I do this is my place!

Always treat me right! Prices are fair, work is done in a timely manner. Questions are answered…read morehonestly.

Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

Quick and affordable service for two of our cars all in one week! Definitely a reliable source for…read moreauto repair. Thanks!!

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Customer service was top notch . That's a big deal for me and yes of course price is everything as…read morewell. They are competitive and very knowledgable. I took my daughters car there. I got that one fixed then took other daughters car there. I would highly recommend this place. I can't say enough good things about this place and the staff. I Will continue to take all my vehicles there Great prices Great staff Great work Happy customer !!

This shop was hired to repair a muffler issue, but the exhaust continued getting louder after they…read moresaid it had been fixed. Our regular mechanic later inspected the vehicle and immediately found and repaired a hole on the top of the exhaust near the front--an issue that was easy to hear and feel. A repair shop should be able to identify and fix a basic exhaust problem, especially when the symptoms are so obvious. Their oil-change prices are comparable to other shops, but they wanted to charge $70 for a tire rotation, which seemed excessive. I also found the shop's odor unpleasant, with strong smells resembling car exhaust, dog waste, and sewer gas. They may be fine for routine services such as oil changes, but based on my experience, I would be cautious about trusting them with more extensive repairs.

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

Outstanding service, amazing people, and truly fair pricing. You'll end up paying more for less…read moreanywhere else.

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.

This is not auto related, but shows the owners desire to be helpful to the community. I had a piece…read moreof equipment that needed to be greased, but I did not own a grease gun. I stopped by Greg's and he was more than willing to do that for me for free, which I thought was really kind.

Do not do business with these people! They ripped off my grandson who worked all summer to save $…read morefor school. They claim to have looked over his vehicle then began with the up-charges leading up to a total of $$$. Long story short, grandson is back at school using his bike for transportation. These are not honest people!!!!!

This place has changed! It's not the same place or the same owners from 2 years ago. It was sold…read more I'm 78 years old and I was given the runaround. For 4 weeks I was without my car. They held it hostage for "repairs" they said they did AND are trying to bill me $2,000 for things I did not authorize. I'm going to small claims court. We also have the documentation we need for work that they say they completed but it is clear they did not complete anything. Transmission they broke was not replaced. Brushings for steering not done. They did an oil change I never asked for and charged $135.00! We have photos and videos from independent mechanics who looked at the receipt and inspected the car for what they supposedly replaced and recorded it in real time. It shows bolts rusted onto parts that they say they replaced and billed me for. No new brushings in steering. It's a shady place and if you know what's good for you you'll stay as far away as you can. This is my experience and it's the first time I've dealt with someone trying to take advantage of me like this. Went in for a simple Solenoid replacement in the transmission $1,100. Doubled the bill. Go somewhere else, anywhere else, protect yourself. That is the purpose of my honest review. Word of mouth experience...

From the owner: "“Romulus Auto Care Goodyear is your trusted local destination for complete auto repair and…read moremaintenance. From oil changes and tire services to major repairs, our experienced team is dedicated to keeping your vehicle running safely and smoothly. We proudly offer Goodyear tires along with a wide selection of other top tire brands to fit every need and budget and top-quality service you can rely on. Visit us for honest advice, reliable work, and friendly customer care!"