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    10 months ago

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    2 months ago

    Easier cancellation of Internet service. It took two phone calls, and Instill have to return 4-year old equipment.

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    11 months ago

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    3 months ago

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    11 months ago

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    2 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

    The cable and the Internet work just great. But the customer service is just horrible.

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Don't use these guys for anything. Over priced services, find other options. More outages than any other ISP I've ever had

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    6 years ago

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    6 years ago

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    Spectrum

    Spectrum

    1.5
    (8 reviews)

    This review is for the business itself, not the location…read more I'm a small business owner and have both a Spectrum Business and Spectrum Enterprise account. I've been trying to cancel the Enterprise account for 3 months and get our main numbers back to the business account and they refuse to turn it off or come collect their equipment. Instead, they keep sending me bills. I have talked to 7 reps, from account specialists, managers, billing, etc, and all say they will get me updates. No updates ever come, and no resolution ever happens. I have to continually reach out to them. They do not care about their customers. Do not believe a word their reps say on the phone. They either do not know what they are talking about (the next rep you talk to will tell that what the first said is totally wrong) or will forget to submit things they tell you they are (they tell you they are escalating the issue and leaving notes on your account but the next rep can't ever seem to see that). They even closed out our work order at one point, with no explanation as to why since the work was never done. Our internet is down fairly often as are our phones, and if you need something fixed, be prepared to wait months (oh but they'll tell you it'll just be a few days). This is the third experience like this with spectrum in less than 5 years. If you have ANY other option, take it and run.

    Lady from customer service blatantly hung up on me after I couldn't send a copy of my deed to their…read moreemail within 10 seconds. I know we didn't get disconnected, because she got angry and said "I don't know what to tell you then" I'm a rude tone and hung up. Horrible customer service. Switching to AT&T.

    Spectrum - isps - Updated July 2026

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