My father 83 year old father visited the store today seeking help. His wife has Alzheimer's and he…read moreneeded to cancel her line. He was told no by the representative. He lost most of his hearing in combat in Vietnam so he speaks loudly- they refused to help, accused him of raising his voice and escorted him out. This is a horrible way to treat an elderly veteran... it's a horrible way to treat anyone.

Ugh This is the most aggravating company to work with. We have had insurance for a year on all of…read moreour phones. My iphone's battery needs to b replaced so I go to Verizon. They say got to go UbreakIfix. Wtf! Why do I want to deal with a third party. I can do that myself. As I did before I got insurance. It should b easier don't cha think but no it's complicated. Especially when we call the nearest one which is at Lorna Road and they say Verizon told us wrong and gave us a number to some other place. It's a dang run around. What they don't tell you is if you want a phone replaced you might get a refurbished one. Again WTH! Why do I want a refurbished phone ? So back to the battery replacement we called the number and it gives you no option for a battery replacement /no real person will answer. Oh if U did file a claim and go through that hoopla You probably will get a refurbished phone (who the He double hockey sticks wants that) Verizon scams people . It's a scam company . I hate giving them my business to b quite honest. If at all possible go elsewhere for your phone needs. This place sucks. The service is atrocious! They are not a honest company to deal with and they lie continuously!!! We have caught them in too many to count.

This company is absolutely terrible. My internet connection went down and decided to call the…read morecompany. No one picked up, left messages, no return call. Finally got a hold of someone after two weeks of pestering. So the company decided to change out my radio, and now they need a shipment to come in. It was stated it normally takes a week for the shipment to come in. Well it's been 3 weeks now, still nothing. I'm not at all pleased with this company. Poor customer service and insufficient ways of contacting representatives.

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

This company is absolutely terrible. My internet connection went down and decided to call the…read morecompany. No one picked up, left messages, no return call. Finally got a hold of someone after two weeks of pestering. So the company decided to change out my radio, and now they need a shipment to come in. It was stated it normally takes a week for the shipment to come in. Well it's been 3 weeks now, still nothing. I'm not at all pleased with this company. Poor customer service and insufficient ways of contacting representatives.