Tanisha is the rudest person I have ever met. I walked in to get assistance because my phone has…read morenot had service for 2 days now and when I walked in to get help there was no welcome or anything she just talked across the room telling me to restart my phone with an attitude before I even said anything. If a restart would fix the issue I wouldn't be in the store asking for help. I said alright and left to change providers because that kind of customer service is not acceptable. Especially from a "Manager" if you could even call her that.

This place is pathetic. The workers will not greet you. I walked in, and two workers were talking…read morefor 5 minutes before talking to me. Then they told me to go charge my phone. They disappeared and then caught an attitude when I went back in line to get help. The place sucks so bad I had to go to 1 other store after coming to this one. Before, the workers would look dead at you and then go to other customers that came in after. I guess that's what you get for hiring gang members with 3-pointed crowns on their faces. They are serious about their colors. Then he left and went to go help someone that just walked in the door. Then my $1100 trade-in was valued at $145. Scamming.

Staff was rude and pushy. Would not recommend visiting this location. Staff member demanded to know…read morewhy I wouldn't buy accessories and refused to take no for an answer. The overall experience felt confrontational, rushed, and unfriendly.

Last week changed from verizon to tmobile. Was happy with the support we got from tmobile…read moreassistant BUT........... phone on sale for $99 NOT REALLY on sale, I will receive credit each month - - A CREDIT I HAD to get online and SIGN UP FOR which was not relayed to me. Phone call w/tmobile cust serv says I will be paying FULL bill this month and credit will start in 1-2 months. Every thing is 1-2 months - Are we not automated, have computers? Why does what is advertised in store as sale actually take 1-2 months? Currently I'm not pleased. Changed to tmobile as I was told good cust serv vs verizon. Beginning to wonder with my first experiences..... Oh yeah, wifes new iphone wouldn't work (wouldnt make phone calls). We were told that she probably activated the esim - well she would not know how to do that. Phone showed primary and secondary phone nr (both the same). When trying to fix per store it wiped out her plan. Had to go back to tmobile store - went local Phenix City - Mgr there took out the physical sim and got phone restarted with 'tech support' reinstating the plan. He said that with the Esim that a physical sim should be installed. So two different stores on 2 different set up pages????

Young girl in Opelika store was rude and obnoxious Worst…read morecustomer service ever !! Will never go back to this store!!

1 star just because I couldnt select 0 or negative. Very rude and unprofessional staff. They…read morepromise you something and when you come in they change it. Felt discriminated while I was there. Nothing but clowns there. Management wasn't any good. Please avoid this store at all costs. Find someone better to deal with. Do not go here or you will be disappointed. You have been warmed

Great experience people were polite and very knowledgeable would tell anyone this store is the…read moreplace to go.

Received the wrong size phone from AT&T, was informed that I could take it into an AT&T store and…read moreexchange it without it being opened. Made the trip, over 30 minutes away, to find out they were unable to accommodate, not being a corporate AT&T store. That's fine, where I have a big issue is that the manager was completely dismiss myself and play go back home and left the representative (who is trying to help and trying to figure out a way to make it work) standing there and condescendingly tells her quietly "nah, I'm good. You got this. I already told you the deal", then leaves while smirking(I'm guessing at how she's simply not going to make progress) As a customer, this is extremely aggravating and annoying, because he's wasting her time and my time. I appreciate the fact that she tries really hard, and my advice to her would be "maybe he has some technical knowledge for you to learn, but definitely don't pick up his people skills". It takes a lot for me to write a negative review, I try to give everyone the benefit of the doubt. This manager was just unprofessional and was more interested in flexing his power and teaching her a lesson and actually trying to help the consumer.

Good internet service, intentionally terrible customer service…read more While I was happy enough with our internet connection, WOW's service repeatedly attempted to nickel-and-dime us and make it difficult and time consuming to cancel. If you're planning to order this service, my advice to you is to assume nothing and ALWAYS GET YOUR CASE NUMBER. 1. Starting from our initial order which was based on an advertised deal, WOW attempted to charge us more for our service by simply opting us into renting a modem that we did not need, without letting us know. It was on us to note that the rate offered on the phone was different than the advertised special. 2. We signed up for Auto-pay. Once you've signed up for it, there is not a way on the website to cancel it. They can keep withdrawing payment at will. (This came back to haunt us.) 3. You can not cancel WOW services through their website. You must call them, go through several tiers of automated system to get to a live person. 4. WOW's customer service people ARE UNABLE to send you email confirmations. They have no emails, and there is no allowance in their system to even send the most perfunctory acknowledgement email and case ticket to you. 5. The records keeping on their side is pretty bad, as I'll describe in a minute, and they leave all follow-up actions in the hands of the consumer. 6. Apparently the fee structure can change without justification or even notifying the consumer. Here's how our misadventures played out: After moving to a new state, we called to get our services cancelled. WOW's live customer service rep updated our billing address and promised a disconnect by midnight. I got no confirmation email to that effect because their customer service can't send emails. However, we did receive paper billing statements addressed to our new house, and money kept being withdrawn from my account long after our services should have ended. Incidentally, the cost of the services increased by $10/mo during this period, with no explanation whatsoever. I called WOW to remedy this. The customer service rep told me that they had no record of me ever calling them, and also, no record of my new address (despite the mounting pile of paper statements that were being sent to me). She promised to disconnect my services that day. She couldn't resolve the billing herself, so she forwarded me to the billing department. The billing rep also couldn't verify anything about my account or call history, and he wouldn't resolve anything until it could be proved that I'd called. After I jumped through a number of hoops, verifications, and holds, I was told that a supervisor would try to track my phone number in the system to see if I had indeed called in the past. I was told to call WOW back in 24 hours to see what the results of this search were. So, once again, after a very long and inconvenient phone call, the onus for following up was on me. At this point I was pretty irate, and asked to speak to the supervisor who was handling this search. I was put on hold again for a long time. Finally, the rep returned and announced that they'd decided to conduct the search now, and they'd found a record of my call that verified all parts of my story. I'd get a refund check in the mail; and no, I could not have an email to confirm that my account had been cancelled, my bill had been cancelled, nor even some indication that we'd spoken today. The call lasted an hour. I have a piece of paper with the case number and the billing rep's employee number. Guess I'll have to watch to see if that check ever arrives in the mail. Decent internet, but WOW's customer service is practically designed to cost you extra in either money or time/effort/frustration. Caveat emptor.

just exiting out of the Marine Corps after ten years I dealt with slow WifI in the Middle East and…read morewasn't able to get messages out in a timely manner.... but the commander ensured our messages were put through. this internet I just paid for is a joke. I got better connection to talk to my family across the globe in Syria than trying with this company. WOW... you let this Marine down.