Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Just left this Verizon store. Service was amazing! Jillian was extremely knowledgeable, helped work…read morethrough a transfer from another carrier. Highly recommend!

Great experience today at the North Conway store. Nick Plourde was great to deal with! Very…read moreknowledgeable, friendly and has exceptional people skills. Pleasure doing business with him.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Can I give this less than a star?…read more Set up an appointment to have my battery replaced. Told it takes an hour. Brought an old iPhone 11 Pro in. Turns out appointments mean nothing at the store, phone should be ready in 2 hours. Fine. Come back. Battery installed fine but the phone didn't pass done control panel test. Essentially store broke my working phone. But will order an iPhone11 pro as a replacement for a 90 bucks. BS. I had a working phone and the store killed it. Needed a phone for travel that following Monday. Took 5 trips to store to resolve all the issues. Between the measly 40 dollars in credit they gave me, to the attitude from managers struggling their shoulders. I'm going to be switching to off iPhones after this.

Walked in on a Monday to have my battery looked at as I'm having to charge my 3-year-old iPhone 14…read moremultiple times a day. Told the wait was 3-4 hours without an appointment and it would be best to make an appointment for a simple battery replacement. Made an appointment for that Friday. Arrived at the appointment and was told it would be ready in 4 hours at best, most likely the next day with no relatable explanation given. I asked what good making an appointment was if it was merely an appointment to drop off my iPhone. Again, no rational answer provided. And, it didn't help my 1-star rating when the representative helping me came off as defensive when I diplomatically but firmly expressed how disappointed and inconvenienced I felt by how the Apple Store was handling this customer interface. Huge disconnect between expectations and reality.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

Apparently this store is under new management. Which is great! Jake and Evan could not have been…read moremore helpful and knowledgeable when we popped in for a new phone after dropping ours in the lake lol. Great selection of options. Awesome informative guys. No pressure. Straight talk. Highly recommend.

Great experience buying a replacement phone, getting a second for only the tax amount and also a…read moregreat transaction with DirectTV. The employees were super nice and knowledgeable. 5 stars for Sydney who was rerrufu

Ever since they partnered up with T-Mobile, it's been an awful service. In most location, you get…read moreno service, and it cuts out so much, we spend so much money to have internet on my phone and most of the time I dont have the internet I pay for. Waste of money, I recommend Verizon

Excellent people and service. I have had service for years with USCC, we switched to another cell…read moreCompany with in a week we switched back to USCC.

I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.

Christopher is very sweet and will bend over backwards to help resolve a phone issue for you.read more

Only had one bad experience here, It was a lousy staffer…read more Other than that it's been all aces. They staff for the most part stays the same which is good. I like to build a good rapport when able, so I find it good. The interior is like any atat store open to change often. This store is a licensed branch not a franchise. Which makes a huge difference in service. Make sure you check what kind of store your going to before hand. Centered on the main road in windom. The store is easy to find. The parking for it is a bit weird but not complicated. If they have the remote control helicopter in store def give it a try. I've the staff take care of a lot a lot of People while I was being helped and they always where kind fast and helpful. They have a bill pay kiosk in store. For any bill transactions you might have. If you like atat or are a customer. Stop in and say hi.

Absolutely not. I was told by customer service on phone to go to this store all was good. Drive 17…read moremiles and the guy looks at my wife's phone, auto focus was going really fast. He accuses her of dropping it, says that's the only time he has seen that. Then tech says no happens often. Then he looks over notes that says replace for 20 year customer and he says no we don't do that call asurion. Zero customer service, didn't even try to call anyone to verify, just said nope we won't honor customer service. Ya no shit. Terrible. Why do these stores even exist anymore

We were customers of Verizon for over 12 years. We recently switched to save some money. Trying to…read moreget the 3 most recent bills was a nightmare. We called and called and they never mailed it. Went into the store and they said they could only print 2. The reason we needed the bills was to for a payout reimbursement from our new company. After trying to get it through the 1800 number I went back to the store and these two awesome young guys printed it off so quickly. Other than that working with Verizon has been awful. They don't care about their customers. Why the first person couldn't print out the 3 bills really perplexes me. They close your account online immediately when you deactivate so there's no way to get the bill there.

for a company that has "communications" in its name, this company truly doesn't get it.... My…read moreinternet stopped working on a Wednesday evening. I got an "appointment" for thursday and no one showed up. They said they could come the following day, I got text messages stating the technician had arrived, but that wasn't true, then I was notified that the problem was resolved, I checked and that was also not true. I texted back (as instructed!) to notify the company that it wasn't fixed. No answer. I called the support line who stated that the issue was fixed, and that the technician had arrived. I had to strongly suggest that neither of those were true. THey had to create another "ticket" and said that someone would be out at the end of the following week, despite my attempts at escalating the situation. I got a lot of people apologizing and no action. Despite my requests to keep me informed, I checked my internet on Sunday night and it was fixed. No notification at all. And, to top it off, on Monday I got two text messages stating that the technician was arriving at my location! again not true. I have to contact the company again so I don't have to pay for the 5 days I didn't have service. They have big problems.

Just awful. Even trying to write this review while utilizing Consolidated's internet service is…read morealmost impossible. I can't imagine a worse monopoly exists on earth. Forced to use this spotty, slow service or nothing at all. Absolutely awful. Negative 5 stars, would not recommend.