XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

The workers are rude and do not care. They're lazy and only care about their hourly pay and not…read morejust helping customers. This store is awful and really need corporate to come in a fix this It's just sad to see such lazy people in the world.

If you're looking for an internet and cable provider who has your concerns, needs and services as a…read morepriority, then RUN don't walk as fast as you can from Xfinity! There is no customer service. I've wasted over an hour chatting with 11, yes ELEVEN different reps to try and resolve my issues. In the middle of a conversation, for no reason at all I've been sent to a new rep three times I was sent to Home security department while trying to restore my internet and cable connection. I have not spoken with anyone in the US and my problem is not resolved! They are all smiles when signing up. There's no question Xfinity wants your business, however; once they get your money, you quickly become nothing but a number to a third world country! Unbelievable. There are plenty of providers able and willing to accommodate your needs XFINITY IS NOT ONE OF THEM

While Spectrum itself may be a few stars short, this location, and specifically the service…read morereceived from Scott, are easily four stars. Swung by this Spectrum location, which sits just off of Millard Farmer about a block from the Bullsboro intersection. Was after a bit of information relating to my fathers bill and how we could edit his cable to get the bill a bit lower. Scott was very helpful and provided lots of information, options, promotions and also understanding for the situation. The space is small, but well-kept and clean. Overall, Scott was stellar and Spectrum is less than, but this location does what is needed.

I called customer service to switch my address on my account. Frank from Texas was an amazing help…read more He answered all my questions, told me all my options, and helped me get the best price.

Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

Received outstanding service from Jens-Kristien Ferrier at the Hoover store with a phone issue that…read moreno one else was able to correct. He fixed it! Thank you!

Can we leave less than 1 star???…read more We had a neighbors tree fall across 1 simple internet line. We work from home. Explained the need for expedition. Was assured last Saturday they would come. It's Monday. No one in sight. We work 7 days a week from home. Thanks spectrum! Great service.

From the owner: Spectrum Hoover, Spectrum Hoover, Spectrum Internet , Spectrum TV , Spectrum TV Packages, Spectrum…read moreNear Me , Spectrum Number, Spectrum Internet Packages, Spectrum WIFI, Spectrum Store Near Me , Spectrum Phones , Time Warner Cable, Spectrum TV Bundle Packages, Spectrum TV Bundle, Spectrum Internet offers, Charter Spectrum Internet, Spectrum Cable TV, Charter Spectrum Hoover AL, High Speed Internet Providers In My Area, High Speed Internet Near Me, High Speed Internet Providers, High Speed Internet Near Me

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Tam provided outstanding customer service. She was patient, kind, and very knowledgeable. She made…read moresure all my questions were answered and went above and beyond to help me. Employees like her make a big difference, and I truly appreciate her help.

I am having a hard time getting a live person to talk to at Spectrum. I am paying too much money…read morefor internet connection that I cannot even connect to the internet. Spectrum would only tell you that they have reset my device from their end, and it is up to me to figure out why I cannot connect to the Internet. I suggest for everyone to look for other internet providers out there as Spectrum is poorly operated.

Don't walk, but run! Creeping bill, bait n switch practices. The bill is misleading, too long, and…read morewell thought out by collection lawyers! They are the worst business there is! Paying for a bundled LANDLINE for 35 years!? They need to be sued for this! If you are a NEW so called customer? Welcome to THE TRAP!" Your bill will "CREEP," up slowly but surely, and then you'll pay less than the amount due, THEN, they act like it's relief, but no, they will creep some more, then it is $368.08 due NOW! Texts daily saying urgent, and the due date is a week or more out! Then calls at 7:59 a.m., so the computer doesn't have CENTRAL TIME dailed in! Duh that smart .........! Customer service? wtf, Give all info out, then the "human," gets on and reads the company line, as if you are a third grader! Condescending, arrogant culture of flunkees. Believe me, if I were in the parking lot calling, at YOUR f Office building, YOU would not talk like that!