I don't understand why ION goes off the air EVERY night in my area. Those around me that have…read moresattelite have no problem with their programming of ION...so that means it is Comcast!!! I have called....no difference!

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

Great customer service was provided by Jasmine she went above and beyond to make sure I was…read moreassisted.

They do not even deserve a one! Most mismanaged company on the planet. The fact that customers…read moreare stupid enough to sit and wait for an hour to get waited on is insane. People get mad and walk out and the customer service person does not even tell them they can make an appointment and not have to wait. She could also assist some people but rarely does. Comcast has done this for years. They obviously do not care about the cutomers.

While Spectrum itself may be a few stars short, this location, and specifically the service…read morereceived from Scott, are easily four stars. Swung by this Spectrum location, which sits just off of Millard Farmer about a block from the Bullsboro intersection. Was after a bit of information relating to my fathers bill and how we could edit his cable to get the bill a bit lower. Scott was very helpful and provided lots of information, options, promotions and also understanding for the situation. The space is small, but well-kept and clean. Overall, Scott was stellar and Spectrum is less than, but this location does what is needed.

Internet service has declined over the last year and the service is garbage. My wife and I do not…read moreplay video games or conduct any business that would use a lot of bandwidth yet the internet was constantly crashing sometimes returning in 60 seconds and other times hours Run away from Spectrum as fast as you can

I've been using Spectrum Cable for years. You do have to stay on top of your bill to keep cost…read morefairly reasonable. They will gradually raise the price on you. I do love the NO contracts for anything they offer. This store location I have been to 3-4 times to ask questions and swap over to their phone coverage. I have had GREAT customer service but I will say they need to stay on top of how many employees are there to help customers. Headed there now to see about a new phone. Time to give up the 8. Yep, I still use an 8 b/c I don't need the latest greatest bells & whistles. Ditto everything above for our updating our phones at the store site. Only challenge was Spectrum. Since we don't update or buy from Spectrum they couldn't do it in the store. They want to make sure it's me so I had to fill more info out on line. Extra security IDK but it's a hassle.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

Can we leave less than 1 star???…read more We had a neighbors tree fall across 1 simple internet line. We work from home. Explained the need for expedition. Was assured last Saturday they would come. It's Monday. No one in sight. We work 7 days a week from home. Thanks spectrum! Great service.

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

For a so-called communications provider, they have THE WORST communication possible. I have spent…read morehours and dozens of calls for a refund that should've happened 4 months ago. They lie, put you on hold, delay any response time, send you to other managers and phone numbers and cannot follow through with any request. This has been the most frustrating experience in Customer Disservice I've ever encountered. I would never use Spectrum again for any service.

I am having a hard time getting a live person to talk to at Spectrum. I am paying too much money…read morefor internet connection that I cannot even connect to the internet. Spectrum would only tell you that they have reset my device from their end, and it is up to me to figure out why I cannot connect to the Internet. I suggest for everyone to look for other internet providers out there as Spectrum is poorly operated.