I was very satisfied with Spectrum when they came out to evaluate and fix a "noise" I heard coming from our AC Unit. Ricardo took the time to evaluate all the possible options based on my limited explanation/description of what was wrong. He was very thorough in checking to make sure all areas of our unit(s) were in good working order and through exploration, was able to locate the broken part, replace it, and get our unit back in working condition. I also appreciate that he took the time to explain to me how the unit works, telling me about what each part is and does, and about some other noises I might hear that are perfectly normal (very informative and helpful, esp as a new homeowner who is just learning everything about everything home-systems related!) read more