Spectrum Internet is easily one of the most disappointing service providers I've dealt with. Their pricing is absolutely outrageous compared to competitors offering faster speeds and better reliability for less money. The value simply is not there. When I finally canceled service, the experience somehow got worse. Returning their equipment turned into a 45-minute ordeal just to drop it off--completely inefficient and disrespectful of customers' time. Overall, the service is subpar, the prices are unjustifiably high, and customer service is poor at best. There are far better options available, and I strongly recommend looking elsewhere before committing to Spectrum. read more

Prices climbed up from $67/month to $130/month in less than two years for what T-Mobile charges $60 for. Connectivity and speeds were mediocre, they push paperless billing because they obfuscate price hikes without a paper bill, it was pulling teeth looking for support through their website or calling customer service (who despite advertising as "always based in the US" always seem to have a nearly unintelligible accent), and wait times in-store are somehow always measured in plural hours. Horrendous read more

Don't even waste your single minute in there. Big store but not enough employees at all!!!!! I waited 2.5 hours to return some of their devices. Trash internet service, trash store and high prices read more

Spectrum - Only Half of the people in the line for at least 2 hours - Internet Service Providers Near Me - Fayetteville, North Carolina

Awful service and terrible deceitful marketing practices. Customer service Reps act on behalf of the company and give total disregard for paying customer satisfaction. I have called 5x to disconnect service and was given a future date to disconnect rather than immediate cancelation of service cause the company wants to make sure you are charged for a complete payment before you disconnect services. They have a hidden agenda. I will NEVER conduct business with this company again.... read more

Same experience as everyone else. Terrible lines. I called to get my internet downgraded to a more simple service because I didn't need premium and they told me my bill would be $90. Which is insane because for premium previously I paid $54. I am not ever using this service again. read more

Moving to a new location, Talked to sales rep! Was quoted 50/ month for self install, Get our first bill ! $90.00 plus $30 Transfer fee ! Total Liars BS Scam ! Stay Away read more

Lines are way to long seems like they are short staffed I have been waiting for over an hour and still haven't been attended..also tried transferring our service and they weren't able to move it to our other house it has just been issue after issue read more

I would like to applaud Nadia in the Charlotte NC office. I was upset when i called her about an ongoing problem. Actually 3 issues. She was very helpful, very kind, and ignored my temper in order to provide me with the information I needed. My apologies again, Nadia. read more

Anyone who has been here knows this business is worth less than 1 star. Never using spectrum again. Cancellation is impossible to the point where I have to argue with customer support that I DON'T WANT TO TRANSFER MY SERVICE, I WANT TO CANCEL. Additionally, you need to compensate all of your nearby UPS stores for doing YOUR job for you. read more

whatever everyone else is saying is pretty much true these fools suck. How are you the primary service provider out here with the worst service ? Like what are you doing with the money? Yes, the weather is bad but it's bad every year so take the money and be better prepared to ensure outages don't occur. read more

They won't take your equipment in the store like they say you can, and when you try to ask anyone about it they tell you that you have to call spectrums 1800 number. They won't talk to you in store about any questions you have about your account. What is even the point of the store ? read more

not sure if this place has anything to do with spectrum internet adding whatever they've been adding and messing with on the internet cables, but the past 2 weeks in southern pines, our wifi wouldn't not work for HOURS and DAYS and only acts up and barely works. i don't know what the heck happened but reverse it!!! had no problems until they started messing when nothing was broken or messing up. so frustrating when trying to access things on my computer and it won't load and it keeps connecting and disconnecting the wifi. FIX IT FOR THE LOVE OF GOD. read more

NOT GOOD. they have no concept on how customers should be treated. they refuse to own up to their mistakes. I refuse to go back to spectrum and WILL NOT be referring them to anyone else. read more

Spectrum & Disney caused a tremendous amount of displeaseure over what channels are being made available. Spectrum allowed our most important news channel, ABC-11 WTVD to go off the air the day after Hurricane Idalia hit the Carolinas! People were left uninformed bc of this irrisponsible action! ESPN and other stations cancelled over Labor Day weekend 2023 bc of these incredibly greedy actions! Why weren't all these stations left on while negotiations were ongoing? Will the Spectrum customers be refunded? Probably not, so it's time to cancell SPECTRUM and DISNEY all together! Stream all I want via an APP. read more

After multiple times of trying to reach Spectrum Customer Service via phone due to the death of my mother and returning her equipment. No, I cannot access the account online because I AM NOT HER. After 3 futile attempts, I went to the Freedom Parkway store location. What a fiasco that was! I was number 25 in line. After just under 1 hour, I was number 22 in line. All of their service representative stations had staff at them, but for the most part they were chatting with each other, laughing and joking, all while customers were everywhere you could possibly stand inside the store. If you do the math, there was no way I would ever be seen before they closed. So, I opted to return the equipment to The UPS Store, where I was in and out after a very short 10 minute wait. He cautioned me to make certain I kept the receipt because they have a tendancy to ask for it after about 4 or 5 months if there is any issue. I dropped Spectrum years ago for exactly this reason. Their customer service leaves MUCH to be desired! I wish I could give the ZERO stars! read more

If it wasn't for your call center.... Charles... you are the GOAT. As a fellow 'middle man' I know how that can be. I appreciate you assisting with Ms Marsha. Side note: computers were still down on site read more

To even classify their customer service department as 'customer service' is a disservice. My wife and I moved into Fayetteville 2 months ago, at which time I called Spectrum(bc they basically have a monopoly on internet services in the area, the next best is 15mbps). The sales representative would not let us off the phone; I told him I would really like for him to get sales credit for this sale, but i more so needed to do my homework to find the right package for our home. Ultimately I chose a package just to end the call under the impression we had 30 days to make changes at no expense to us. Queue phone calls numbers 3-7; Our request was simple, we wanted ESPN, ESPN2, and ESPNU. They added the sports tier and to my surprise, ESPN was not included. Then they added Digitier 1 &2; also no ESPN. It is mind boggling that the sales reps seem to have not the first clue what channels are in each individual package. After an hour long phone conversation 8, I was confident I would finally have said channels.... But I didn't. We finally chose to drop our services down to the basic package and use YouTube TV for $30/month. It has every channel we need + local tv. Disclaimer: the internet package we use is $99 itself, but the total cost is $65/month if packaged with tv. Incredibly frustrating company to work with. read more

Canceled account but would not help me cancel & return equipment. Surrounded me, called police and asked me to leave because I wanted to take a picture of person and package (modem, router) being returned. Pitiful customer service. This happened today but there is much more incompetence dating back to 17 February 2023. Beware! read more

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Trashh store.. Had a reservation to change my internet box and this is like the 4th day of them saying they don't have router boxes like come on now. Just close the store down. read more

I spoke with an agent out of Charlotte NC. She was very helpful and really did everything she could to clear up what others did not do. Shelly is very professional and went the extra mile for me! read more

Shady business I have their service through community wifi but couldn't connect all my devices. Call customer service and they send me modem and router, which makes sense given the problems. They also send 2 cable boxes which makes no sense because cable was never mentioned in the rental agreement. I get the boxes and see that if I do not set up the cable I'll be automatically charged in a week. I immediately return both cable boxes to the nearest Spectrum store. The associate takes the equipment from the boxes I didn't even open and am told to take care of the trash. To make matters worse I call the help line again and speak with an HONEST employee who doesn't understand why I was sent unnecessary equipment. The internet is blazing fast. No complaints there. But shoving cable down my throat is disgusting and dishonest. C'mon guys. Surely you're better than this. read more

Many times the buffering for the internet is is so ridiculously slow. Other times , the internet service kicks me off the show completely and sends back to the start up menu. I have updated the equipment but still not yhensolution read more

spectrum sells you a price and slowly increases it for no upgrades. it started at $55/mo which was good then our promotion ended. With no notice our next bill was $70/mo. I login this morning and HAPPY NEW YEAR it's $84/mo. I call to cancel because thats insane with zero changes. Was told the "cancellation team" was out today and they couldn't help me. so you're saying so many people cancel that you have a whole team AND you let them all have the same day off? crazy. Needless to say I will be cancelling tomorrow. If you choose them for WiFi watch your bills and "promotions". read more

I just dislike spectrum service not this particular store.. I've been a customer for over 2 years and every time I call the agents say they can't help me with anything read more

I cancelled my service 2 weeks ago and they said they don't do refunds. They still took the payment out with the excuse that is was for the month I cancelled. Their Internet service is also very poor. Horrible company never again. Would give zero stars if I could. read more

How can a store that sells cellphones have no way of checking the phone that they're selling for service? She said they didn't have one and she only had her personal phone. (Ma'am I promise you I DON'T want your number. I only want my service). She says well it should work. read more

Spectrum - Internet Service Providers Near Me - Fayetteville, North Carolina

***READ*** Check your email and Spectrum App after visiting this store. Got a change of service email after going to this store to simply ask what my bill was going to be after returning my cable box and and the employee added Spectrum Voice to my account. A home phone or spectrum voice was never mentioned in the maybe 8 minutes we were standing there talking to her. Then I called the support line and they were no help. I was told "this happens from time to time" and to call back the next day. Going to call Today to just cancel my services, but I've heard they give you a hard time with that as well. Spectrum really needs to be exposed as a scam. read more

I recently bought 2 new iPhone 12's through Spectrum. I was offered the option to upgrade my service to unlimited talk, text and data for $29.99 per line. I now receive my bill showing I am being charged $45.00 per line. So, I call Spectrum and they will not honor the plan their sales representative offered me. They said this is for new customers only. Buyer beware! We are retired on a fixed income, saved for 2 years to buy new phones and they said "read the fine print." My eyes don't do fine print anymore. I relied on the knowledge of the sales associate and the integrity of Spectrum. Neither exists. read more

Spectrum needs to come up with some sort of notification system when they will they will be taking internet servers offline for maintenance. There has been numerous times when inhave been online and have booted from activities because of a drop in service. Really disappointed on how this is handled! read more

Terrible service I'm going. Been on the phone 5 hours again with no help. I'm going to just cancel all my services and take my chances with metro net. I have had service for 20 years and it makes no since to sit on the phone for hours everyday and get no answers but service errors. And the people in the store don't even know prices or specs for devices. It's getting ridiculous. I advise everyone I know to switch. read more

I recently moved from South Carolina to Florida. When I called the company to transfer my account, the rep told me to take the equipment with me and install it in my new house. When I arrived at my new house, I noticed a box with new equipment in it. I returned the new equipment to the store in Port Orange FL. However, when I tried to hook up the old equipment from my SC residence, I had issues. So, I called for a tech to come out. The tech ended up getting the old equipment working. A few days later, I get a call from someone at Spectrum in SC stating they were going to my old home to pick up the old equipment. I told her the situation, and she said she would correct it in the system. A few days later, I notice a $59 charge from spectrum. When I call Spectrum about the charge, the rep said I've been charged for the old equipment. When I tried to explain that the old equipment is hooked up in my new home, she advises that should never have happened. She said that equipment from one state can't be transferred to another state. She also stated she would have send out a new piece of equipment from a FL store, and I would have to return the old piece of equipment to a store or send it back via UPS in order to get the $59 back. After hooking up the new piece of equipment, my wife took the old equipment to the Spectrum store in Port Orange FL. After waiting in line for 30 minutes, she was told by the store rep they would not take the piece of equipment to send back to SC. They told my wife, she would have to take it to a UPS store to be shipped back to SC. This company is the worst! I've been a customer with Spectrum for a few years. Customer service has always been sub-par, but this takes the cake by far. I'm currently deployed, but once I return I'm switching to another internet provider. read more

I have been a long time customer been with you guys since 2018. I get the lowest form of wifi 300 and I was paying $45 for the first year before it increased. After my first year, it did increase to $65 in 2019 That was ok. I was aware of the increase. My problem now is in the passed year 2022-2023 my wifi has increased from $65, to $74.99, to $79.99 and now $84.99. I was not informed of this increase I just got my bill and it was higher. I am upset because I get offered from spectrum almost weekly trying to get me to get a mobile line, cable. And if I were to get those things my bill would be cheaper than just having only wifi. Make that make sense. I have the lowest form of wifi and I pay $84.99 but they offer me a phone and wfi for $80 a month, Some people are living paycheck to paycheck and these people don't even give us a heads up. THREE TIMES IN ONE YEAR? I call to ask why and didn't get no answer that made sense. There is no reason my bill went up three times in one year after being a customer since 2018 for only wifi. I will be canceling my service and will be going elsewhere and I will be having my family join me in boycotting spectrum. They are greedy, careless and don't care about us. After speaking with other competitors I have found a new company that will not steal from me. Because that's what it is, taking advantage and stealing. No heads up, same service and my price goes up. So if you want to spend unnecessary money, stay with spectrum. But for everyone I would not waste your time and money with them. read more

OMG, this place is the worst. I was told by Spectrum Customer Service to return my equipment to a Spectrum store. I made the mistake of going here. Wow. They tell everyone you have to take the equipment to a UPS store but when I checked in the person said "well it depends on who you deal with as to whether theyll take the equipment." Then I watch them take equipment from two other customers. The wait was almost 30 mins. Horrible. They need to fire the manager of that place. They lie to your face. read more

I just wanted to cancel my spectrum wifi but their store has a "no return policy" what type of store has me return their product that I picked up at their store to a different ups when it's literally their job to take their product back it should not take hours to return read more

Spectrum - Line to ups right now - Internet Service Providers Near Me - Fayetteville, North Carolina

This store evidently is poor managed. On 3 occasions it was closed because not enough employees showed up for work. The last 2 visits, I had appointment. No message to cancel appointmento, no note on the door to notify customers of when they would open. There must have been 40+ people trying to get services in the 15 minutes I was in the lot. There is no local phone number to call The contact number on the website is useless. Someone needs to get this place under control. read more

They did not have equipment in stock to replace my broken devices. Had to buy my own Wifi and router. Was told on the phone to return the equipment to this center to have it removed from my bill. This site refused to collect the equipment and sent me to UPS. I'm still getting charged equipment fees a month later. I had a tracking number from UPS and everything. I was told it was my responsibility to contact UPS and figure out why THEIR equipment was not shipped. read more

Had called customer service about deleting a digital adapter box from my service. Was told to take it to the store to turn it in. Go to the store and I was turned away. I was informed to take it to a local UPS store who would box it up and ship it for me for free. They were not taking equipment back due to Covid. I thought it was a joke. That place was packed and people all over on top of each other and they are worried about a little black box? I refused to go anywhere else and so contacted Customer Service who were dumbfounded of the local stores BS. So they sent me a box with a return label. I wish Spectrum had more/better competition! read more

Terrible customer service, terrible support every time I call. I wish there were more options in the area I would definitely switch.

Average quality service and cost. However, when we moved, they made it extremely difficult to cancel our cable. The "retention specialist" was very obnoxious. Also, instead of using our on-file payment information as we assumed they would, or sending us a bill, to settle the last payment, they did something I think was unethical and unacceptable. Use Spectrum/Charter at your own risk. read more

Worst customer service ever. Completely contradicted their corporate team. Made me jump through a ton of hoops just to give their equipment back read more