I made this Yelp account just for this one specific review and to ensure my distaste for this location is known as a good venting session. To sum it up, I came in to pick up a new phone through my warranty and I am not very phone savvy when it comes to the technical aspects. Well before I left, I asked the agent that was helping me if everything was good to go as my iCloud was syncing to my new phone and he ensured me that the iCloud syncing can be done at home. All of that for him to tell me that I can erase my old phone. Well come to find out, nothing on my old phone was transferred and honestly it is very disappointing and a huge inconvenience. Yes I will live on, but I do not recommend coming to this store for absolutely anything, because they more likely than not will become one of your biggest inconveniences for the following days. Now this may just be me venting but seriously, I have to start from scratch and redownload all of my apps and for some of the apps I can't even regain important messages regarding my job. If you are getting a new phone, don't let them fool you, and verify, verify, verify. Ah and I think the guys name is Vincent, I could be wrong, but he's the big dude that wears a mask. Yeah I don't really care, the last place I will be coming to fix a problem is this location. I might as well move to Verizon since I have a clean slate now. I hope you all are having a good day, because I'm not. read more

After my bad encounter with Yvette at TMo Ramsey St, I came directly here on a weekend before closing. I really needed to upgrade my old phone to newer Samsung and it just so happen that TMo was running a promotion of 50% off if you have a Military Plan and verified military. Walking into the store, I got greeted immediately. Both staff were assisting customers, so I had to walk around the store and explore their promotions and devices. I forgot her name, but she was nice, she apologized for my waiting, I was like too easy. I am not surprised this store gets busy all the time, it is located inside the mall. Since it was closing when I came, it wasn't all that bad. I explained to her my concern and what my mission was, that is to get out of the store with the new Samsung Galaxy S9plus in my pocket, I mean more like in a paper bag. She looked into my account and viola, she was like Sure! She asked me what color I wanted, I said Blue. She went in the back to get me the brand new unopened, boxed phone. As easy and fast as that. I left with the new phone, I was thrilled. When I got to my place I noticed that she put in a wrong receipt, oopps. I called the store past 7pm, knowing the store would have been close by that time, but she picked up, and apologized. Those are the qualities of great customer service. I'd make this as my home TMo store. Go Magenta. read more

Me and my husband were at the mall, seen t mobile store, went in to ask question. The girl that approached us to help, never helped. She had an attitude, rude, never introduced herself, was not educated in anything in store and didn't understand anything I asked. There is no reason I should have to hand over my ID, tell you where I work and if I own a business in order just to ask a question. I think this not so smart lady was trying to steal my identity. Will never go back to Fayetteville NC cross creek mall t mobile store!! Just awful and sad! read more

We just left here after switching over our plan from Verizon. We were helped by Edward and he was absolutely awesome with the customer service he provided us with today. Excellent service and he was super friendly and helpful. Thanks for everything Edward and for making the transition over to T-Mobile so simple. We appreciate it. read more

My Tmobile experience was tainted by a know it all but really know nothing at all rep named Casey. I am still in my 14 day buyers remorse period therefore all cancellations have to be done in store as well as the refund that comes along with it. She had an attitude the first time I walked in and told her my issues. She wouldn't listen to me even when I came back 15 minutes later. I had told her again that the T-Mobile rep over the phone told me I had to do it in store. Instead of accepting my answer or at least looking into it she was shutting me down. I told her I'm calling the rep again because I'm tired of going back and forth wasting my time. She got smart and said I'm here until 6 go ahead. After 20 minutes on hold l got a rep by the name of Michelle and the in store rep Casey still wanted to agrue with her saying why couldn't she do it with you over the phone. I guess once Michelle drove the point home that she has to do it. She grudgingly started the process. Then she got on phone with the retail service and tried to say I'm canceling a free line. I restated my point that I was told by other more knowledgeable reps that it wasn't. Final straw of horrible customer service was once this was finally done. She was here you go your free line is cancelled. Seriously, trying to infer I'm dumb for cancelling a free line when I know it's not free. Honestly I felt like was being discriminated against, because I'm black. The only bright spots are Elise and Christopher they were the ones l originally worked with. They were friendly and knew their jobs. If you go here don't let CASEY get your sale. Work with anyone else but her. read more