They were super quick. The people were all very friendly and the man helping me was greatread more

I went in store today to make some changes to my plan (remove a line, start new unlimited plan) and…read morethey were less than helpful. It was a complete waste of time. They basically told me to do everything over the phone with Verizon or on their website. Don't even bother going in this store. They don't want to work at all.

These guys stressed me out , walked in unlike att there was no one to greet me at the door , as I'm…read morelooking around , I hear a voice say " may I help you " In the corner of the room I see some guy with a long beard looking down at a phone behind a desk , I tell him my issues he pass me off to another guy tall dark skinned, he ask for information botches it , beard guy gives him same information we make progress, every step beard guy had to hold tall guys hand through the process, I put the phone owner on the speaker phone as I'm just working as a vessel to get this done as the owner talking tall guy rolling his eyes, breathing hard as if he was being bothered in this dark depressing store . With one more customer being served by beard guy . So we came to a point that beard guy not the one helping me notice I'm not on the account he explain that to tall guy . Tall guy says he couldn't help me , long story short, I had to give help this man do his job going down a check list of " how about this , or that " rather then he give me suggestions, basically a parrot repeating everything or idea beard guy had . Hate that this guy even works there , I hope he was just new .

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

We recently came over from AT&T for reasons I won't speak…read moreto. Justin was our rep, he is outstanding, I cannot speak highly enough of his service and patience. My son drove in from AR to do this transfer, Justin stayed an hour past his normal quitting time to assist us. My son was a former employee of the above mentioned company so we knew what we needed and wanted but Justin made it even easier. In fact, I had an issue and had to go in the next day and another rep assisted me. Then I stopped in the following day and every rep there took the time to speak to me. The store manager should be extremely proud of their team. You are obviously doing something right. I am in sales so I don't throw out praise lightly. Top notch service by Justin and everyone.

So let's start with. If I could not give a star or half of one I would. When you call any Verizon…read morestore your bombarded with ten minutes of s$:t press one if you want to revive a coupon. Then you get do you watch tv? Do you so and so and so. It's just stupid. Verizon Apple know they have people by the balls so why make it easy. You want to talk to a person who most likely is standing in the store doing jack S$&t anyways or on his phone talking to some girl. So my problem. You call. You don't get anywhere fast. It's jumping through hoops. One time I would wish these idiots that run these companies call their own help line. Piss on them. I turned off my Verizon phone and now I will turn off my Apple Phone and I am going to now go to a dumb phone. Stupid. Beyond stupid. I hope these companies choke burn and gurgle on shards of glass. And then you get the generic cookie cutter computer generated response. So annoying. But press 1 to hear the next rant. Press 2 for not caring. Thank you!

I've spent hours trying to setup tv service in my home. Only to be told Sony tvs can't get the…read morespectrum app, would have been nice to know when I signed up. On one of our compatible tvs downloading the free apps (paramount+, Hbomax, Hulu Disney). The chat line was worthless, today I finally reached a real person, and I've been on hold for 31 minutes and counting, I could have driven to a spectrum store in less time. Final time to get a question answered 57 minutes. All my questions should have been answered while I was signing up. Poor, poor customer service, but to be fair the final person I waited 50 some minutes to talk with was very nice.

Customer service is poor. It is impossible to get past the menu to speak with a representative…read moreabout an outage. Internet down 4.5 hours and counting.

Worst T mobile store on the planet! It's 7:30pm and the store is closed, even though it says 8pm…read more The day is 1-26-26. Very Unprofessional, store manager needs to be trained.

This is the worst of the worst T-Mobile in terms of customer service..I believe the staff and their…read moreincompetence is due to their Manager and his poor customer skills and training, which I believe he has passed on to his employees. We have dealt with T-Mobile for 4 months since transferring over from another cell service. Unfortunately, T-Mobile employees, both on line and brick and mortar are not on the same page...lot's of finger pointing. I am really sorry that I changed carriers.

This store rocks! I am not tech savvy at all and dread doing anything phone related but Ryan made…read moremy visit a very smooth process thanks again

Honestly don't know that the point of the store. They can't print receipts saying that everything…read moreis paid off.... They can't set up autopay... they might as well close because everything has to be done through a 1800 number or online

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

They were so fast and helpful. My phone camera glass was cracked and I wanted to avoid any further…read moredamage to my phone due to debris and potential water damage. I was able to walk in and be serviced very quickly. I will recommend this to anyone who asks!