My friend Eric referred me to McAuleyCom,LLC when I moved to Charlotte for high speed internet. It…read morewas the best choice I ever made. I didn't know what services was available in my area and they set me up with Kinetic by Windstream and I love it. I got the 1GIG plan and it does not buffer while I'm streaming tv. I love my service and I love McAuleyCom, LLC.

Customer service was amazing best in awhile. I would suggest this to anyone in need. Please check…read morethis out.

Transferred to theses guys after dropping Windstream (which is a MUCH better service) for the…read morecheaper price. The only good thing about Spectrum is their new customer deals. Tenured customers receive the short end of the stick when it comes the pricing. The actual internet and cell phone service itself leaves much to be desired. I pay for their top dollar package but I experience random outages, many dead zones, unexpected loss of internet/ cell phone service.. I can only imagine how terrible the service is for the lower level packages. I just regret moving to an area where google fiber doesn't exist.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

I was ready to give them a 2nd star for reaching out and saying they'd adjust our bill, but our…read moreinternet is back out. We had internet for 1 day out of 13. Adjusting our bill is the least they can do for us at this point. Luckily, we don't have a contract!! Oh, and I emailed them as they asked in response to my original review, but haven't heard back from them. However, our internet was back up this morning! it stays on! Update: We ended up dropping Kinetic by Windstream. The internet continued going in and out. I emailed them as asked to, but never received a response. To their credit though, they credited us the entire last month. Was waiting to receive the bill to update this and it came today. So, I gave them a 2nd star for doing the right thing, but the service still sucked.

I would rate them -5 if possible. Very disappointed with…read moreKinetic Internet. Frequent outages and slow speeds, plus customer service was difficult to deal with and not very helpful. The technical support literally was not able to write down my address to look up my account. It took 5 tries always mangling either a number or the spelling, eventually he dropped the call, just like that, after spending 1 hour waiting and talking. I expected much better reliability and support. If you can avoid them avoid by all means.

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

I don't understand. If Sling, Hulu, etc... can steam into my home using my pre-existing high speed…read moreinternet connection, why can't Spectrum? I think FIOS is better than cable. I only want to "stream" Spectrum, but apparently I would have to pay more than twice the price for my HSI through you, and only then I could get Spectrum TV. I think you guys are missing the boat, or you're afraid existing customers would drop your HSI and stream only. Whatever the reason, it's a disappointment none the less.

Absolutely the worst customer service I have ever experienced. If you can find another internet/TV…read morepackage I would run and not walk to a new carrier. Each time you call you get person with an attitude.

Had Windstream installed last Friday 5/1/26. Installer was great. The saleswoman had came the week…read morebefore to our home and offered a deal where we would get 3 months free if we did a 2G plan. We had no intentions of switching from Spectrum but it had beem pretty spotty lately. We took her offer and she said we had to give her a credit card that day (Tues. 4/21/26). I did and she set up the installation which was done last Friday. Got an email with instructions how to set up online account to view billing. No 3-month free deal was showing at all! Called customer service and spoke with Laura in N. Georgia who said the "deal" had expired on March 31st! The young lady who sold us the plan also advised that we should call in July when the "free" deal ended and switch down from 2 G to 1G to save money, that we really didn't need 2G but she had to sell us that for the 3-free months promotion. When I called customer service to inquire about the free months not reflecting on the account she said they could not help me. She advised the promotion was not on our account and had ended on March 31st. I asked for a supervisor and was on hold for about 30 minutes. Then the rep, Laura advised that the supervisor would tell me the same thing and would not help with this situation. I asked to speak with the supervisor again. After the hold, Laura came back on the line and said I would have to call accounting, that a supervisor said I would have to deal with them about it. The young lady was contracted through a company she called Soma and did not work directly through Kinetic, but was hired for a few weeks. She rushed me to decide on the deal (which I am finding out had already expired) as she was flying home to Utah in 3 days. This is so scammy!! I have been a small business owner for many years and we had Windstream for 36 years when we lived in Cabarrus County. I can't imagine treating customers like this. I feel like I am a victim of "bait-and-switch" and the saleswoman was just trying to make a quick sale.

The most annoying salesmen I have ever encountered. These people knocked on our door 4 separate…read moretimes in the span of 24 hours trying to sell us their newly installed internet service, even after telling them we weren't interested the first time and hanging a "No Soliciting" sign after the 2nd. Not to mention that we coincidentally experienced our longest outage to date with our current provider, Spectrum, as they were laying their fiber lines. Great way to ensure that I will NEVER be your customer and will warn others about you. Find a better way to sell your service.