I want the latest tech. I want it all. The new modems and towers they're advertising on TV, I want it. I called for a technician to come out and help me fix this problem. I'm sick of this ROKU stuff hanging off the back of my tvs. Please come and fix this so that I can feel I'm getting my money's worth! read more

After years of being a great Business customer and contacting the company about my bill going up they told me I have the best price. My bill is now three times higher than the advertised current pricing. This company could care less about customers or keeping them. read more

worst company ever, frequent outages and poor customer service. Try Verizon for better wireless home internet and good customer service.

I just got service started middle of January. so called special . payment not due until February. well I'm just getting out hospital. they tax on the new bill and cut me off . won't allow me to pay when I get paid on Wednesday. 4 more days . This has always been a horrible company read more

Out of all the bad reviews here. I thought I'd leave a positive review. Before walking in, I checked yelp and was prepared for the worst. The line didn't move quick, but the employees were definitely doing their best. Trina was my service advisor and was extremely friendly with great customer service skills. She was also very knowledgeable and guided me through the process of being an adult and purchasing my own wifi. We had some good laughs and I was out before you know it! I wish I could have got the name of the other lady working, but I observed her working with another customer and she was very friendly as well :). read more

They ruined my lunch break!!! I went to go pay my bill at the address that was listed...and then when I got to the office, they had MOVED..I had driven 30 minutes out of my way for nothing!!! Not cool!!!! read more

Spectrum - Television Service Providers Near Me - Birmingham, Alabama

I have been a Charter customer for over a year now. I finally got an answer as to why my internet was super slow all year. There was a filter from the pole outside on the line going into the house. This was an item placed by charter to block customers from getting access to cable without paying for it. I do not have cable, nor do I want it, especially from them. However, this filter on the line drops the internet speed down to as low as 30 megs, I have been paying for 200. This is utterly ridiculous! When the filter was removed last week, the internet speeds went above 200 megs instantly. I have called charter and asked to speak with customer service about this issue to see if there is a way to get any kind of credit towards the year I have been having issues and paying the full price. The first offer I got from Charter was for a credit of $10. I have been paying $70/month for a year. Why even waste the phone call to talk about it if they are only going to offer $10. I have now been on hold with charter for over an hour and there is no progress at all. They transferred me to Service after being offered $10 a 3rd time. The service rep told me that since the filter was not documented properly in their records that there was not a record at all. Due to that fact they could only credit $10. I am not reporting the representative that came to my house. His name is Timothy and his service rep ID # is 87357. If you happen to have him as a rep, he is very nice but will not document things properly and charter will get away with stupid crap like this all the time. I should get a call back tomorrow from the service rep manager to resolve this issue. I have been on hold for over an hour an 45 minutes. Stay away from charter if you can. Sincerely, An Angry Teacher! read more

We scheduled an appointment for 8-10am for our cable/internet to be hooked up. We are new customers. No one even showed up and when I called to reschedule for the evening (since no one showed up this morning!) they told me no, I'd have to wait. They didn't even apologize for making me 2 hours late to work since I had to be at home to wait on the guy. Along with their terrible customer service, their irresponsible techs, and their awful package selection, I'm really beginning to see why no one likes or uses brighthouse. Unfortunately for us, our apartment complex doesn't allow us to use anything but brighthouse and we are no longer able to have Uverse because we're not in their coverage area (which really sucks because I love Uverse). Get it together. read more

Should be called Shithouse TV. WORST DVR set up ever. I had ATT Uverse, but after one year, they tripled the bill and leave me with having to use these dipshits because the apartments I have to reside in, has it so only Shithouse can hook up cable. read more

EDIT: I sent a message about my experience to BrightHouse via Facebook and received an immediate reply from someone who expressed interest in understanding and correcting the problem. I believe that interest was genuine because he asked for specific information: names of reps, times I called, etc. CAUTION! Their customer service phone reps are trained to tell you that the internet service is 8 times faster than it really is. They are trained, basically, to LiE to you about the internet speeds. Whether this is intentional or not, it is akin to bait and switch, which isn't legal. I spoke to three different customer service reps and they all told me megabytes, not megabits. When I asked them to confirm, they each put me on hold and then came back and said it again. The third one then said megabytes and megabits are the same, which is completely untrue. read more

Had a problem. Tried email first - through the official customer support email address - and got no response. Tried calling next. The automated phone system hung up on me. Repeatedly. Never got through. Tried live chat next, and successfully scheduled an appointment. But then the tech didn't show up. Tried email again, and successfully scheduled another appointment. Tech again did not show up. The tech showed up on the third try and he was awesome. Efficient, nice and professional. But it took me days to just get through to customer service and two weeks to get the problem fixed, and then the company didn't even offer to credit me for the down time. That's unacceptable. As soon as I have an alternative, I'm gone. read more

I lived in Birmingham for roughly ten years and moved between five different apartments or houses during that period. I used Bright House for internet service at each place. I can confidently say that they have the worst customer service of any company (ANY company) that I have ever dealt with, especially within the billing department. Literally EVERY time that I moved and transferred my service, I would continue to receive a bill from my old residence after service had been shut off. That's FIVE different times. I just moved out-of-state a month ago, and lo and behold, I'm still receiving a bill for my nonexistent service. Before I moved, I scheduled a date for them to shut the service off (I figured with my bad experiences in the past, I would be wise to give them plenty of time to prepare!). The next day, they shut my internet service off - two weeks early! My wife had to cancel a Skype job interview because of it. I only ever used Bright House for internet service and, honestly, it was fast and reliable. But that still doesn't make up for all of the absolutely horrific customer service experiences over the years. read more

Since being bought out by Spectrum, nothing but problems with my cable. Internet is great but I've had a lot of problems with the cable. Called customer service and they had no clue how to reset my cable box. Still having problems and they said it would take 72 hours before they could get a tech out. They did give me a credit of $11.00. I pay $$$ for premium cable but in return very poor customer service. They need to really work on customer service. Will be looking at my options for other providers. read more

I am going to end up filing a formal complaint against this company with the BBB. I recently moved to the northeast and made an appointment on my last day in Birmingham, AL, to have Brighthouse send a technician to come pick up the modem and shut off my service. The appointment was confirmed. I was given a reference number and a huge window of time for the service call that was until 6 PM, so basically it took up the entire day and I wasted all day there waiting. No one ever came. No one ever called. I had to move the next day, no choice. I contacted them via email and was promised I would received a prepaid return label to ship the modem back. It never came. I emailed to check on it and another support representative assured me it was being sent. Still never came. I emailed again and was told the same thing. Every single time they asked the same questions as if no one even knew what had happened before. Finally, I had to send a not-so-nice email and was bluntly told I'd have to call someone and given a number. When I called on 6/14, I waited over 20 minutes on hold then finally got to talk to someone who was slightly rude and told me the label would be arriving in 10-14 days business days. Well, on 6/22 I get mail from them saying they turned the account over to collections and are going to charge $100 or lower my credit rating. This is the absolute worst service coordination I have ever experienced and am not sure why they would turn me over right after I have made numerous attempts to return the label and they know it hasn't even had time to arrive. This is my service record with Brighthouse to date: Ann-savoy, ecare specialist - promised nothing and made me call the number mentioned above where apparently this did no good either. Bertrand, ecare specialist - promised a shipping label, and this never happened. Shanari, ecare specialist - promised a shipping label, and this never happened. Shenea, chat person at website - set up my appointment and promised service technician would come, and this never happened. I have recently made one more attempt to contact someone for help at Brighthouse and did NOT go through the normal support chain since this is obviously not working for me. The person responded immediately and seems to genuinely care about the service and has promised to ship me the labels himself personally. I am waiting to see if anything comes from this and what happens with the collections agency. Pending the results, I will change my review. read more

I've been struggling with BH internet services for 2 months. They have horrible internet service. I've spent hours on the phone trying to figure out why my internet drops in and out of connectivity. After waiting two hours to speak to a competent representative who doesn't ask me to unplug/plug my router back in (really guys, it isn't a miracle cure) I was told I could not proceed any further with the process since my roommate was the primary on the account. No one warned me that I would be denied access to high level help after I had gone through the multitude of different help desk ranks and spent hours on hold. The router my roommate chose to rent from the company is a POS to put it politely. After doing some independent research I found that BH recycles their routers/modems and that they are notorious for breaking down. So not only am I paying to much for BH internet service, not getting a consistent internet connection. and not actually receiving help from an representatives, but I am also paying for shit hardware. Washing my hands of these guys next month. 1/10 would not recommend. read more

they over charge you for everything! The service offer goes out. It just the worst. But living in an apartment, you don't have much choice. I wish it was some other choice beside att! read more

Working in the service industry I understand that you hear from dissatisfied customers far more than you hear from the satisfied ones. That being said seeing as how all of the negative reviews here for Bright House almost prevented me from ordering service from them, I decided to share my positive experience. First of all everybody from Bright House that I dealt with from the moment I first called to the tech who came out was extremely accommodating and friendly. I was told they would arrive between 2-4 on the scheduled day and the tech arrived at 3 and was finished by 4. Leading up to his arrival I got two confirmation calls from customer service, and one while he was there to make sure he had arrived. As far as the quality of service I don't think I'll ever go back to AT&T. I got the slowest Bright House speed which blows the fastest speed AT&T has out of the water. I only got internet through Bright House so I can't speak for anything but that, but I am very satisfied with it so far. Thanks Bright House! read more

Bright house is the absolute worst company I have ever done business with in my life. They have not delivered on promises and continues to make adjustments to my bill, without my knowledge. They provided me with a start up deal of $104.00 a month and one month free. I never received the free month and when I didn't pay for the free month, they proceeded to disconnect my cable. After several calls to the company ,they finally credited me the month promised, but decided they whould take my bill up to $145.00 a month without communicating that to me. They have been out to my home several times for hooking up the the wrong box, to channels consistently not working, and wifi consistenly not working. I have been with the company only a year and three months and now my bill for all the same services are now $181.00. When I called to enquire about why the bill was so high they could not tell me , but transfered me to someone who they claimed could lower it. This gentleman lied to me and said the only way he could get it down was by reducing myservices to basic. I agree because the bill is completely to high.I then proceeded to go over the channels that I wanted to be sure they were still included and he assured me those channels would be there. They contined they're history of dropping the ball by bringing me a new box with none of the channels we discussed accessible.Very frustrated for the 13th time with this service I call for assistance. The lady says those channels are not included and offers no sympathy for the mistake, but asks to transfer me to add the channels and bring the price back up to almost $200.00. I am beyond frustrated and I hope my story helps someone to look for a company worth their time and money read more