WORST customer service ever. The staff have no idea what they are doing. They do not help you at…read moreall. Tried to get a new phone and it was just all wrong information. Staff no knowledge of how the company works. Avoid the Big Rapids location at all costs

I made an appointment at this location at the advice of an agent via telephone and when I showed up…read morefor my scheduled and confirmed appointment- the store was closed. What the crap, Verizon? Edit: I called Verizon, was transferred to five different people, the last of which was supposed to complete some type of paperwork according to agent #4 but he hung up on me instead. Best part is that I was told nothing would be done to makeup for this major inconvenience.

When it works it's not bad, but when it quits working many times they won't show up to fix it for a…read moreweek, the office is only open a few hours every day, no night hours, no weekend hours. Hard to believe when many stores are open 24/7 now, and everyone uses their internet 24/7/365 that they don't have support for their Network. Only 40 hours a week if you're lucky.

Be very watchful if you have to disconnect because they DON"T prorate the bill. They make you pay…read morefor service that you will NOT be using. We asked to speak to the manager, he refused to talk to us. We have never been late on a payment. We are moving so we cancelled our services 2 days after our statements due date, they told us we will owe for the whole month of September since they don't prorate. So we are being charged for the whole month of September instead of the 2 days of usage. I DO NOT RECOMMEND CASAIR. If you have to use them make sure you cancel on your statement due date, they REFUSE to prorate. They gouge you for services you will not be using. Completely unsatisfied, irritated, disgusted with management at Casair.

CMS is a great value for internet. Their people are all polite and helpful. They have repeatedly…read moresuggested ways we could save money--even on our bill with them! Highly recommend them in the Mount Pleasant area!

Have been a CMS customer for years. Nice using a locally owned provider and happy with speeds,…read moreservice, and value. They are always making technology upgrades to stay on top of the market. I'd recommend CMS for all of your technology needs!

Signed up and yes they are going through some shit with Fox Sports…read more I was completely LIED to. I was told I could get the hockey games. The first games they tell me the event is blacked out NOT when my friends are watching it. The 2nd game they tell me they are programming. The 3rd game they finally tell me that I will not be able to see not one of the games. Total lied to and most untruthful and scams there is just to get you to sign a contract. GO TO ANY OTHER COMPANY!!