A bright and inviting shop where you are met by a friendly smile and polite can I help you. Whether you have an appointment or not the service is swift while you sit in comfortable surroundings that put you at ease. A large selection of frames cover almost every inch of wall and they will leave you time to look around before getting down to the business of what to choose. While they always offer all they have they are never too insistent with the sales patter and take your word for it that when you say no thanks. Easy to contact by phone or internet they are one of the best opticians around. read more

I would definitely recommend Specsavers in Darlington. They are situated on high row (main shopping street) and a trip is therefore easily incorporated into a trip to town. They are a professional outfit, where it is obvious that all staff are well trained. They have a great range of glasses and my contact lenses always arrive promptly. I have found them to be flexible and accomodating when I have needed to change appointment and when I have damaged lenses and needed an emergency appointment. read more

The specsavers in Darlington is an extremely large store, with a huge variety of different frames. The sales people are just that however, and this seems more like a clothes store than an opticians. There is quite an array of machines, but it all seems a bit commercial with 'optional extras' all over the place when I just really want what is best for my eyes! read more

I have been very disappointed by this shop recently. I felt the opticians were very professional and nice to deal with but the shop staff were poor in fact rude. I left the store wishing I had not gone in as I did not get any kind of good service and returned my glasses within a few days as I wasn't happy with them, the staff member I was given was quite off hand and me feel very uncomfortable. I then returned 6 days later to collect the new glasses and once again another female member of staff made me feel very uncomfortable. The staff giggled and laughed between themselves on both occasions, which made me feel very uncomfortable and wish I had never gone into the store. I don't wear glasses usually and needed their help and reassurance which I did not feel I got. read more