Had a generator installed. They were very thorough with explaining everything and did a great job…read morefrom start to finish. Highly recommend them.

This company is run by emotionally immature children. Maybe they do good work (electricians and…read moregenerator companies are a dime a dozen in Houston) but the woman running the customer service for the company is extremely immature and overly emotional. I asked for a generator quote for a Kohler generator, very simple. They responded back and said immediately and unprompted "we are not the cheapest." I said ok just give me a quote (since I'm getting several.) They responded back and said they hoped to have a quote in 1-2 days. No problem. Well fast forward over a week (and I had to re ask them for the quote while waiting.) I get an outrageously expensive quote (significantly higher than any other quotes I've received) and it's for a Generac, not a Kohler. On top of that I had liked the page and witnessed them CONSTANTLY blasting and getting into drama with anyone who leaves them an unfavorable review or does anything they deem unfavorable. I've always been put off by companies who engage in constant drama in the public eye. Says alot. If you're confident in your work you'll let that do the talking. Anyways, I told them about the error and was met with excuses about how busy they are. EVERYONE who deals with generators in Houston currently is I mentioned I was unhappy with the delays, the mistakes and the constant drama I was witnessing and they immediately removed me from their list. Ok great. There are literally hundreds of generator companies with amazing reviews selling the same products with great track records who don't argue back and forth on Facebook with their customers. The immature drama and back and forth they engage in just makes me lose all faith in them as a company. None of that is remotely necessary. Not to mention they are over charging in a time of high stress and peril for most who dealt with the extended power outages in the Houston area. I've also seen on other reviews they threaten to sue you for leaving negative reviews. Who does that!!?? I don't wish ill will against them just sharing my experience to hopefully save someone else my headache.

James saves the day!…read more On a Sunday (of course), our water heater decided to spring a leak. A BAD leak, as water was gushing out of the safety drain pipe onto our driveway. We shut off the water and realized that we needed help. Quick. Especially since even after shutting off the water and releasing the pressure on a dedicated hot water line in a sink, the water still kept coming. Called James, left a message with his answering service. He called me back in about 20 minutes! Unfortunately, though, he didn't have a water heater on hand on this particular Sunday, but he promised to be at our house by 8 AM on Monday morning. At 7:50 AM on Monday, James is here. Thank goodness! Not a quick job, since he had to replace not only the water heater, but a seal on the shut-off valve was defective and a seal on the hot water line wasn't working, either. He took care of everything - and I mean everything - expertly and efficiently. Hot water back up and running! Now, here's the unbelievable part: James had quoted us a cost for replacement of this water heater back in October of last year. He told us that the quote was good for 90 days. Obviously the 90 days was long gone, but James honored that quote and charged us the exact amount that he said he would back in October - not a nickel more. Wow! Highly recommend this local business. James does superb work, and communication is excellent. And he's very reasonable on cost, too!

Had to call James for an upstairs bathroom issue, and as usual, he responded very quickly and took…read morecare of our issue. We have used James numerous times over the past few years and would not consider any other plumbing company for our needs. He does what he says, priced fairly and just gives you old-fashioned good service. Hard to find nowadays!

This has got to be one of the worst run businesses I've ever experienced!!! If I could give ZERO…read morestars, I would! PLEASE do not waste your time dealing with these extremely unprofessional people and please don't waste your hard earned money here either!!! I came in a week ago to simply get a copy of my car key cut to the new remote, which I had just bought elsewhere. The guy who cut the key charged me $50 for the new car key. I paid it and walked to my car to try it, but it didn't work to turn the ignition. I went back inside to tell him and he came out to try it himself, but it still did not work. He went back in to "re-cut" it, tried it again, and again after that, but it never did work. He told me that he would just put my old working key on my new remote and get me on my way. He did that AND KEPT THE FAULTY KEY. I asked for a refund for the key that he cut, which didn't work, and therefore could not be used, SO HE KEPT IT. He told me that he wasn't authorized to give refunds, but that I could come back any other day and that the manager would be able to help me with that. So I came in today, with my 2-month-old daughter in hand, for what I thought would be a quick and easy refund exchange, but instead was met with the MOST hassle that I have ever had to deal with from ANY business in order to get my money back. I walked in and explained my situation to the owner/manager and he straight up told me, "No, you don't get a refund for that. He went through the trouble to cut the key for you, didn't he?" I explained again that the key, which is what I paid for, didn't work, and ultimately WAS NOT GIVEN TO ME, so I would like my money back for that. He had the audacity to deny my refund, claiming that they did me a favor by swapping MY old key into MY remote. As if that's what I paid $50 for! He called the guy who originally cut the key and asked him about it. I'm not sure what the guy told him over the phone, but the owner laughed and said "No, I'm not doing that. I'll take care of it" Then he walked me outside and tried to tell me how I wouldn't be getting a refund for the key because the guy did me a favor by swapping my old key into my remote! I told him that I did not ask him to do that, nor is that what I paid $50 for, and THEY kept the faulty key! He told me it was still time spent and at best he could give me "half of my money back". HALF! As if that is an acceptable resolution for selling me defective product that I never received. I told him, no, that I wanted my full refund for the key I paid for that didn't work and I never received. I told him all the guy did for me was swap MY original key onto MY new remote, which I could've done myself. To that he said "Well, why didn't you?" I told him because he offered and didn't say anything about charging me, because if he had, I would've told him no. He told me "Half. Take it or leave it." I told him that I'm not leaving without my money back, and to that he told me, "Well, how about, just to get your ass outta here, I just take the key off, give you your money back, and you can put it on yourself!" I immediately told him to do it because I'm not paying $25 for anything that I can easily do myself and IS NOT what I was charged for in the first place. This whole exchange took place outside, in the cold, for about 30 minutes, while I was holding my two-month-old daughter in my arms, wrapped in a blanket, and this unprofessional, rude, and heartless manager couldn't care less about her wellbeing or helping me resolve the situation, when HIS BUSINESS was holding onto money I was charged for faulty merchandise that was ultimately not even given to me. I honestly can't believe that a business can operate with such blatant disregard for its customers, but I truly hope that this establishment doesn't last much longer, so they can't continue to scam, intimidate, or mistreat other people in the surrounding community. This place is a disgrace!

Stayed for 30 minutes to get some keys made, had to bring my own music, great service, just kinda…read moreboring.

I recently had a spring/summer system check on my unit, which Jack Gordon and Sons replaced last…read moreyear. Nate was the tech who came out. He was fast, efficient and knowledgeable. Jack Gordon and sons replaced a unit in another house several years ago. I really like doing business with them. They are very friendly and cooperative.

Exceptional service as expectations were fulfilled and experience definitely showed. As the feeling…read moreyou get when you finally find that auto mechanic that you can trust & feel comfortable with, Jack Gordon & Sons without a doubt brought that same feeling for my rental property out in Pinehurst. 5/5