I'm extremely disappointed and hurt by the way my family was treated at both the Livonia and Troy…read moreRec Centers. My son met the 42-inch height requirement and has safely enjoyed similar attractions before, yet we were still made to feel uncomfortable and singled out throughout our visit. What upset me the most was watching my son cry after getting hurt, and instead of showing concern or compassion, staff looked at him, walked away, and laughed with another coworker. As a parent, that was heartbreaking and completely unacceptable to witness. No child should ever be treated with such disregard, especially when they are visibly upset and crying. Throughout the visit, my children both older and younger were watched excessively, which made us feel targeted instead of welcomed. As a Black family, the treatment we experienced raised serious concerns about bias and discrimination. I fully understand the importance of safety rules, but rules should be enforced respectfully and equally for everyone. Families come to these facilities to feel safe and enjoy time together, not to feel humiliated, ignored, or judged. I will be contacting the district and administration for both facilities to formally report these experiences and seek accountability. I hope steps are taken to ensure no other family or child is made to feel this way again.

I've lived in Troy for a year and didn't know about this wonderful location…read more I came here to participate in a book fair to promote my CISSP book I didn't realize there was a pool here, weightlifting, computers, classes and more! I'll be back

This place is absolutely better than most large-scale commercial gym. It is kept clean and…read morewell-maintained; workers are great as well. Complimentary towels and coffee/tea with some nice sugar free syrups. They have all the equipment and facilities you need, whether you are strength-training, swimming, playing tennis or basketball, or studio classes. It is rarely ever packed or busy, except around 4-6 PM. I have never had to wait to use an equipment still during the busy times. Overall, this is a nice gym. Only concern is that it is a hefty price per month. But maybe that is how they keep the gym maintained and less busy.

I had a very disappointing experience with this gym. After becoming injured, I repeatedly attempted…read moreto cancel my membership but was told I could not. Despite my efforts to cancel, my membership was renewed and I continued to be charged. I was also contacted on a personal phone number by a representative regarding my account, which I found unprofessional. Throughout the process, I felt my concerns were ignored and I was not provided with a reasonable way to end my membership despite my circumstances. As a result, I ended up facing significant financial hardship and ongoing billing issues. Based on my experience, I would encourage anyone considering a membership to carefully review the cancellation and renewal policies before signing up.

This is review specifically for the YMCA camp summer program. It is my daughter's first year here…read moreand they are very organized and friendly. Safery is their main priority here and they make sure to ensure a safe drop off and pick up for kids . All of the camp staff make sure to treat children kindly and my daughter says that she looks forward to coming here every day. Five stars for the fun activities and field trips and good communication from the camp Director about upcoming events. I no longer belong to the YMCA so I cannot comment on the facility, but I would highly recommend the camp. You are doing a great job YMCA camp staff!!

Honestly it seemed like a good deal in the beginning. The deal breaker was when I left some gym…read moreshoes in a locker and my own padlock overnight. Someone on staff not only cut the lock off but discarded the shoes. (I went to lost and found and they were not able to locate them). Missing shoes, cut lock and petulant management policies makes this a solid NO. The other issue was being blocked from pool access for months on end and they began blocking access to the gym while happily cashing my payments per month. Never again.

They have definitely gone downhill. It is very expensive. They do not support pickleball, we had to…read morebuy our own net because theirs was falling apart. They let the basket ball players cut into our time. When I asked for their help, they shortened the pickleball hours. The gym is dirty. The locker room is about 100 years old. In the summer, it gets very crowded. The athletic director and regular director used to get to know us and notify us of changes. Now all they do is change the calendar and call it a day. The front desk staff is unfriendly.

The summer camp was disappointing mainly due to the staff. Every day it was some else or a memo…read morehome about petty kid stuff. The staff doesn't seem to be trained well to handle minor situations. My kids aren't angels all the time but they also aren't terrible and they'll make u feel like they are. Additional staff training is needed in my opinion. We do not plan to return to this location for camp.

We have been sending our 4yr old to Coach Jen and her crew for some time now. Our toddler has been…read moreafraid of water most of their life, and since meeting coach Jen, I see increased confidence in water, having more fun and enjoying themselves in the pool. We are confident in our toddlers swimming skills to play safe in the deep end of the pool. I would definitely recommend any parents trying to reach their little ones to swim give coach Jen a call

My daughter has been taking lessons here for a few months and she has made a big improvement in her…read moreswim skills. The instructors are all very kind and welcoming. I can tell that her confidence has grown along with her swimming skills from taking these classes. She started in the bright blue level and has already moved up to big blue. The staff gives you updates on their progress after every lesson in the mobile app. The facility has plenty of seating to watch your swimmer and is brightly lit. There are many changing rooms, (including changing rooms with infant changing tables in them) and plastic bags for wet items. Anyone can sign up for swim lessons, from babies to adults who need help learning!

We liked this place at first. We put him in lessons since his PT recommend it for building his low…read moremuscle tone, also to learn to swim! We signed my son up for parent/child lessons. He only did this class 3 times, then they suggest he move up already to the independent classes with no parent in the water with them. This made us nervous, as he just turned 3. He moved up, did ok at first, then had a hard time waiting his turn, and would splash around, etc. I asked if it was too soon to move him up classes, they said no. Well after only 3 classes, they banned him from the place for 3 months, and said we would have to start over in the parent/child class after the 3 month leave. The instructors have no patience, so if you have a young child who is not perfect 100% of the time, this place will kick you out. They do not work with you to make things better, or simply just move back a class. I would not recommend this place to anyone. To kick a 3 year old out and refuse to teach them to swim is horrible, for just acting like a newly 3 year old!!

We love Aqua Tots Berkley! The staff is wonderful from scheduling , management and instructors. The…read morefacility is always clean and pool area warm. Our daughter went from not waiting to put her face in the water to volunteering to jump in first in weeks! All the coaches have been attentive, fun and knowledgeable. Major kudos to Colton, Isabella, and Ibraheem for being the kindest instructors that get the best out the kids. Also Carissa & Andrea always greet us with a smile and pump my daughter up for class! Don't forget to take advantage of the open swim, it's great all year round!

I cannot recommend this place enough. My daughter has had lessons at a handful of other places over…read morethe years and she's never been more enthusiastic or optimistic about her progress and potential than at Aqua Tots. She's never been a fan of the water and I thought she'd ask for her floaties forever. At Aqua Tots, she is so excited to show up and show off. She is proud of herself and feels so comfortable and confident here. The staff know her and love her - every time we walk in the door, she is treated like a rockstar and she LOVES it. They remember her name, her interests, other fun facts and she feels special! She has made amazing strides in her skill level and will certainly have no issue passing the swim test for camp this summer (her goal). I am so glad to be part of the Aqua Tots family!!!