1. Specialized Vehicle Company

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Spring Valley, CA

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Specialized Vehicle Company

4.1 (9 reviews)
Open • 8:00 am - 4:30 pm

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4 years ago

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Anthony P.

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5 years ago

This company never wants to answers phone call. Call multiple times to parts department and service. And no one want to answers phone calls.

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5 years ago

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6 years ago

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6 years ago

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6 years ago

Excellent service, delivered as expected and the guys always responded quickly with great information. Highly recommend them!

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6 years ago

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5 years ago

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6 years ago

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CartMart.com

CartMart.com

(82 reviews)

6/26 response from Cart Mart...if only they worked as hard to make a sale and promote customer…read moreexperience and satisfaction rather than withhold the security deposit after lying to us and switching out our special order for another clients cancelled order. Do you want to be treated this way? Are you the person who cancelled your February order and they kept your deposit? Reach out to me and help us end this nightmare. I'm used to Mercedes, Lexus and Nordstrom customer service..... Van/Christine, We are disappointed that this matter has reached this point, and we strongly disagree with your characterization of the transaction. Despite your characterization of the events on Yelp, Cart Mart did not engage in a "bait and switch." We did not attempt to mislead you, nor did we attempt to provide you with a vehicle of unknown origin. Your order was processed through Cart Mart's normal sales process using our standard documentation, deposit terms, and vehicle preparation procedures. Initially, we anticipated ordering a vehicle specifically for you. However, when an identical unit became available in our inventory, we allocated that unit in an effort to expedite your delivery and began preparing it in good faith in reliance on your purchase commitment. Our intent was simply to get you into your vehicle sooner, something most customers appreciate, particularly during our busiest season. Importantly, this was not presented to you without your knowledge or consent. As reflected in Christine's text message dated June 16, you acknowledged that we had already agreed to proceed with the in-stock vehicle, stating there had been "zero communication from Cart Mart since the last time we spoke and agreed to the other person's cancelled order." That contemporaneous message confirms there was a mutual understanding regarding the substituted inventory and directly contradicts the later claim that Cart Mart attempted to switch vehicles without disclosure. We also explained that it is standard practice throughout the industry for authorized dealers to receive vehicles from the manufacturer and complete final assembly, inspection, accessory installation, and configuration at the dealership. Exchanging standard components such as seats, wheels, or tires during the preparation process does not make a vehicle improper, used, recycled, or a "Frankenstein" vehicle. As we stated previously, the sales documents clearly identify the down payment as non-refundable. Based on that agreement, together with the work already performed in preparing your vehicle, Cart Mart does not agree that a refund is contractually required. That said, Cart Mart had been reviewing whether a discretionary accommodation could be offered in an effort to resolve this matter amicably. Unfortunately, your recent public statements include serious and inaccurate accusations regarding Cart Mart, our employees, and our business practices. Those statements make it considerably more difficult to resolve this matter informally without protecting Cart Mart's interests. If your goal is to resolve this constructively, we remain willing to discuss a written resolution that addresses the deposit issue and provides finality for both parties. We are also continuing to seek support from the manufacturer and remain hopeful they will assist in bringing this matter to a mutually acceptable resolution. This matter will not be resolved today, but I remain hopeful that all parties can reach a positive resolution in the near future. Regards, Tyler Meyer Sales Manager, CartMart.com

Amazing service. Cart is sick. Delivery was fast. 10/10 experience with cart mart.yeeehaw!read more

Specialized Vehicle Company - golfcartrentals - Updated October 2026

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