Roto-Rooter continues to provide amazing service. I can always count on them to do an excellent…read morejob! Today, I called because my toilet was constantly running. The plumber Jeremiah was here within 30 minutes of me calling. He was very knowledgeable and his work was superb. I will definitely continue allowing Roto-Rooter to take care of my plumbing needs!

The worst company rip off. The Valdosta office repairman said we needed a new water heater. We…read moredidn't They send us a credit application. We filled it out right away and sent it back. No word. I called them and they said they wanted to send me a credit application. I told her I sent it two weeks ago. She said she would get a superviser to call me. It's been two weeks. I got it fixed today It was just the seals. He fixed it. Saved our 1600.00. When I would call the office they had left fur the day at two.

Although I did not use their complete service, I was able to simply rent a couple dehumidifiers and…read morefans. I was surprised that they had a water cleanup service for us who want to do it ourselves. They are highly recommended!! George

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Supervisor Technician (Charles) is phenomenal and very informative. I had a couple of maintenance…read morerequests during my move in orientation and he handled them immediately by resolving it himself. The home is equipped with additional features like a resident app to control door locks, HVAC, maintenance requests, rent payments; very convenient. The rent includes Water, Trash, Sewer & Spectrum. I scored my experience 3 stars bc I am spammed with a survey request for every single thing possible. The move in process was simple but overwhelming with so many texts and emails. It was impossible to keep up. The home was inspected for cleanliness prior to my move in but had drink/ food splatters on the baseboards and walls from previous tenants. The paint job was incredibly sloppy and unprofessional. It is obvious that they hire cheap/unlicensed contractors to clean and paint. ​

DO NOT RENT!!! 738 Brighton Ln. Garland, TX 75043. You will be very disappointed. The home has…read morefoundation problems. The windows are so old, and the air seeps out every which way you can imagine. Winter months light bill maybe $150.00 due to poor house maintenance your light bill will be $600 in the summer months. The roof is falling, the fence is rotting and falling apart. There are cracks throughout the entire house. This leasing company is horrible. They take your money you can NEVER get a hold of anyone with authority. Every time you call you must speak to a call rep that barley speaks English. When it comes to repairs on the home, they send out 3rd party contractors to put bandages on major issues. Every single 3rd party contractor that came to the house stated that the leasing company "Invitation Homes," are cheap and my repairs are just that. The front bathroom is filled with mold. They take your money and the repairs are subpar at best. I have chosen to leave the home due to improper treatment as well as the decline of the home. They will just go in and paint and make it look pretty, only to scam another family to move into a home that has mold and foundation issues. They knew that the home has foundation issues and neglected the home as you can see where the walls are breaking apart with the mesh behind the paint. Again just proof of the subpar repairs. I would give this company no stars if I could as I feel like they are just a money hungry company and don't truly care about the tennants and the conditions they provide to live in. My story is just one of thousands of similar experiences: add-on fees, bogus charges levied against security deposits, poor living conditions, and no real recourse for renters. Even after losing a recent FTC class action lawsuit, this company continues its fraudulent practices, relying on renters being too busy or powerless to challenge them. Don't be fooled by their social media response- they'll "look into it" to save face on social media and then do nothing about it.

Take my word for it . . . save yourself time, money, and grief. Call Penco Restoration and NOT…read moreServiceMaster TL;DR ServiceMaster ruined my carpet by not drying out my basement, they forgot about me, and they want me to pay them for ruining my carpet. I had a unique circumstance where I had 2 remediation jobs happening at the same time. ServiceMaster was doing one job and Penco Restoration was doing the other. Because I had a very clear comparison, it was obvious that ServiceMaster was screwing things up every step of the way. My water heater leaked. I had it replaced and called ServiceMaster to dry my carpet out. They rented some dehumidifiers and fans (they don't even own their own equipment?) and put them in my basement. After a few days, they came back, rolled up my carpet, cut out the under pad, took their rented equipment, and left. My basement started to smell like wet socks. The weekend came and went. I called them and asked, "hey, when are you guys coming back?" They said, "we aren't . . . your job is done." What!? They had forgotten about me!! So they send someone out. It's kind of amusing they forgot about me, but I'm just glad they're back; I'm tired of my basement being stinky and non-functional. A few days later, the wet sock smell starts to come up the stairs and I'm like, "uhhh . . . I can't have the wet sock smell in my last bit of functional living space," so I call ServiceMaster back. They come out . . . fold the carpet back . . . lo and behold, the carpet is wet and has delaminated. The guy's like, "Uhh, your slab is still wet!! It shouldn't be like this after a water mitigation job." THAT is the ONLY correct thing ServiceMaster got right! He continued, "the carpet was unrolled onto wet slab and it caused it to delaminate." He asked, "have you been running your A/C!? Why is your dehumidifier unplugged!?" And I mean, in a super accusatory way! What!? No, I've been living my life. Nobody told me I needed to contribute to ServiceMaster's water mitigation process!!! We didn't have a partnership here. I hired you to dry my basement out and get it back to working conditions. You didn't. It's not my fault the dehumidifier that ServiceMaster rented was taken out before the slab was dry! It's not my fault that ServiceMaster unrolled a perfectly salvageable carpet over the wet slab (I mean assuming they could deal with the melted rectangle they made). So here I am . . . two jobs going on . . . Penco Restoration dried out my garage and it was BONE DRY. Everything. The whole garage was dry and so was everything in it before they took out the equipment. ServiceMaster removed the equipment they rented before ANYTHING was dry . . . the carpet, the slab, the walls . . . all still damp (and stinky). And, do you think ServiceMaster was like, "hey, sorry we screwed up your job?" No! Absolutely not! I'm like, "guys, you didn't do the job . . . it wasn't done . . . you shouldn't charge me for this." They had an "estimator" email me to tell me that the "franchise owner disagrees with [my] request to waive the balance owed." I have NO IDEA what she told the franchise owner. The franchise owner never contacted me to ask what happened. Heck, it may have never even been escalated. I don't know. Seriously. She's like, "I escalated this to Stephanie." Stephanie's email address is a gmail address! It's not even a company email address! So, you have some employee who's trying to cover up the mistakes ServiceMaster made by telling the owner who knows what and the owner isn't like, "hmmm, I wonder if there's more to the story." The owner just says, "tell him we may put a lien on his home and tell him there'll be additional fees that go along with it. Oh, while you're at it, tell him it's industry standard to unroll perfectly good carpet on top of wet slab and that it's pretty normal for us to leave the basement wet while mold grows in it because we accidentally forgot the job wasn't done yet and left it stinky for a bunch of days." It's like a cartoon.

From the owner: Welcome to ServiceMaster by LoveJoy! Since 1999, ServiceMaster by LoveJoy has been providing…read morebusinesses and homeowners with the highest quality of water and storm damage restoration, fire damage restoration, mold remediation, carpet & upholstery cleaning, deep cleaning, odor removal, biohazard & trauma cleanup, post-construction cleanup, bathroom & kitchen remodeling, drywall & ceiling reconstruction, flooring & roofing replacement, roof tarping, pack-out and storage, and large-loss restoration services in Covington, Conyers, and nearby Georgia areas. We're your go-to guide and comprehensive service provider, and we'll get your life back to normal. Call ServiceMaster by LoveJoy at (770) 787-4777 for more info, or contact us online.

We recently found out that our upstairs toilet had developed a slow leak. The leak eventually made…read moreitself known when it started coming through the finished drywall ceiling of our garage. Unfortunately, by that time it had saturated the subfloor around the toilet. The plumber that fixed the leak recommended another company that immediately went for the big insurance payout. So, I said no thank you and checked reviews on several companies before settling on Flood-X. Jason got us set up immediately and we had someone at the house the next day. For thousands less, and no insurance claim, Flood-X was able to dry our subfloor completely. They even gave us the equipment for 3 extra days after the initial 3 days of drying had only yielded a 10% decrease in moisture. After the 3 additional days, everything registered bone dry (thank goodness, because then we would have needed to file a claim). Awesome group of guys and very professional. Thank you!

Dealing with Jennifer and trying to get a hold of her, never can get a hold of her she always has…read moreexcuses, but she was fast to take my money ..She does not get the job done right...

Parker Young took 3 days to contact us after receiving our claim. We never heard from them until we…read morecalled to discuss the quote they gave us. The written quote was for $10,813 on June 10. A few days later 6/15, they told our claims adjuster they could not do the job for less than $25K. The explanation they gave was the scope of the project was correct but their pricing was wrong. Needless to say we did not deal with this unethical company.

On time, very clean. Work product excellent ! Crews are friendly and always ask if anything needs…read moreaddressed.

Corey at Archer Restoration was extremely helpful and answered all of my questions regarding…read morepossible mold issues in my home . I am very impressed with and greatly appreciate the amount of honesty and integrity he displayed !

Unfortunately, my wife and I have had a disappointing experience with Archer Restoration Services…read more The actual restoration work done was acceptable - nothing spectacular but not horrible. Our issue with Archer is in a lack of transparency on the recommended services and billing side, and a resulting disappointing customer experience that left us with a bad taste where we perceive Archer has cared more about maximizing their billing rather than caring about the customer. It appears from other recent reviews that our poor experience with Archer was not unique. For context, we had a leak in our garage that was repaired by a reputable plumbing company in the area. The plumbing company then recommended Archer for the post-repair restoration work (mold remediation, moisture mitigation of the affected areas, etc.), as Archer would work directly with our homeowners insurance company and take care of billing directly with the insurance company, to minimize the customer's hassle with dealing with the billing work. At the time, this sounded like a great option. Unfortunately, what we learned after the fact is that Archer performed and billed for significantly more services than the insurance company deemed necessary for a post-water damage restoration project as ours. As a result, the insurance company understandably refused to reimburse for the extra services performed by Archer that were deemed unnecessary. After two months of back and forth between Archer and the insurance company, we have now been stuck with the responsibility of paying for the additional services that Archer performed. In hindsight, we had trusted that Archer would perform, bill, and ultimately seek reimbursement for only services necessary for the restoration project and that these services would have been agreed to between Archer and the insurance company prior to the start of the project. Had we known that there would ultimately be a dispute between Archer and the insurance company regarding the necessity of some of the services being performed, we would have paused the start of the project until we had clarity on what we would be reimbursed, and/or solicited additional bids from other restoration service providers. After multiple discussions with Archer and escalating to their leadership to seek relief from the unreimbursed services they have performed, they have declined our request and we will ultimately pay for the outstanding unreimbursed balance for the services that were deemed unnecessary by our insurance company. As a business owner myself of a professional services company who believes strongly in customer care, I'm disappointed by my perception of Archer's lack of customer care and understanding in this situation, resulting in us being stuck with a bill that we did not expect for services that were deemed unnecessary by our insurance provider. At the end of the day, we have no recourse at this point, but also have a responsibility to educate others who might be considering Archer for their services to be wary of their practices and to do your due diligence before hiring Archer as a service provider.

Service is nonexistent. Quality is extremely poor. I value it as complete garbage. I will NEVER…read morelive anywhere owned by these ppl again. We've had problem after problem and they've done nothing or the bare minimum. Water pouring from the ceiling through the walls, electrical fire, roaches are EVERYWHERE they bite us in the night there are so many. I can even prepare food in this place without having them in the food. We had no hot water for almost two weeks. No heat for a week and 5 days and temperatures reached 27 degrees. The wiring is faulty at best. Horrible place. I wouldn't recommend it to my worst enemy. I wouldn't allow a dog to live in these conditions.

They never gave me my deposit back and it's been over a year. These people are thieves and liars.read more

I have been renting for 3 years, first 2 years of payments were made on time. as soon I had a…read morehardship beyond of my control due to medical reasons for the past year. I made all necessary payments , late fees , rent, court costs and the amount they requested which was 2 months worth of rent that they requested 2 weeks apart , etc..... I tried to keep the communication open between us , provide documentations, and let them know everything that's going on with me. i never received an HOA NOTIFICATION except for one which was to spray clean the house. I have paid all the necessary fees and past due payments that's needed to be paid. All caught up. Now that I'm caught up, I get an email stating that I'm un eligible for renewal And I need to move out in September 30. So my previous on time payments didn't count? My non compaints, only 1 HOA violation don't count, my open communication with yall doesn't count? I never had a problem with the home except for the garage and refrigerator and I actually love my home and don't want to move. They tell me that their decision can not be reversed and the decision is what it is. So my suggestion to you, do your homework before making any decisions. I thought I would be in this home for a while but it is what it is. Now I gotta go tell my my kids that their decision is final and there isn't any thing I can do but move. A company that don't care that life happens sometimes beyond ppl control. They want they money period.

They deserve to be shut down. THEY ARE PREDATORS!!!!!!!!!!!!!…read more I forgot to mention something important in my Google review and BBB review: the rent increases. Year after year, my rent kept going up, while the problems with the property and the customer service continued. The price kept increasing, but the quality of service and communication did not. My overall experience with Progress Residential has been extremely frustrating. They are relentless when it comes to collecting money, but when you need someone to actually listen, explain a charge, or work with you, good luck. I am a retired 100% disabled veteran living on a fixed income. My sister, who is active-duty military, was my guarantor because I needed her financial backing to qualify for the home. She has now received orders to relocate overseas. Progress Residential refuses to consider her military orders toward waiving my early termination fee because she is a guarantor and not a resident. Her credit, financial responsibility, and military status were good enough when they needed them to qualify me for the lease, but now her military orders apparently don't matter. I sacrificed my mental health, my body, and my health serving this country. It is extremely disappointing to be treated like nothing more than an account number when I am asking for someone to simply work with me. Now I'm facing an early termination fee equal to two months' rent, approximately $1,000 in utilities, and disputed late fees. My rent has NEVER been late. My utilities have NEVER been late. Yet I am still fighting multiple fees. I was charged $420 for pressure washing after I was already communicating with them and trying to find someone affordable to do it. They sent someone themselves, charged me $420, and then added a late fee. I'm also being charged for future utilities that hadn't occurred and old May charges in August, with another late fee added. Now it is September, my lease has been terminated, and I have utility charges showing up on my account for September. I have already surrendered the property, so I want to know exactly what these charges are for and what dates of service they cover. And the communication is terrible. When they do respond through email or chat, I often receive generic, copy-and-paste responses with no substance, no actual answers, and no real resolution. You can explain your situation repeatedly and still feel like nobody actually read what you wrote. Calls aren't returned, and getting someone to take ownership of an issue is incredibly difficult. For two years, my AC went out multiple times a year with no compensation or apology. The windows are poorly sealed and allow lizards/geckos inside. I've also had to pay for lawn service and was asked to re-sod the lawn. After two years of renting from Progress Residential, my biggest takeaway is that the money matters more than the people. If you're considering renting from them, DOCUMENT EVERYTHING. Save every email, take pictures, keep receipts, and read every line of your lease. I would not recommend Progress Residential.