Unfortunately, my wife and I have had a disappointing experience with Archer Restoration Services. The actual restoration work done was acceptable - nothing spectacular but not horrible. Our issue with Archer is in a lack of transparency on the recommended services and billing side, and a resulting disappointing customer experience that left us with a bad taste where we perceive Archer has cared more about maximizing their billing rather than caring about the customer. It appears from other recent reviews that our poor experience with Archer was not unique. For context, we had a leak in our garage that was repaired by a reputable plumbing company in the area. The plumbing company then recommended Archer for the post-repair restoration work (mold remediation, moisture mitigation of the affected areas, etc.), as Archer would work directly with our homeowners insurance company and take care of billing directly with the insurance company, to minimize the customer's hassle with dealing with the billing work. At the time, this sounded like a great option. Unfortunately, what we learned after the fact is that Archer performed and billed for significantly more services than the insurance company deemed necessary for a post-water damage restoration project as ours. As a result, the insurance company understandably refused to reimburse for the extra services performed by Archer that were deemed unnecessary. After two months of back and forth between Archer and the insurance company, we have now been stuck with the responsibility of paying for the additional services that Archer performed. In hindsight, we had trusted that Archer would perform, bill, and ultimately seek reimbursement for only services necessary for the restoration project and that these services would have been agreed to between Archer and the insurance company prior to the start of the project. Had we known that there would ultimately be a dispute between Archer and the insurance company regarding the necessity of some of the services being performed, we would have paused the start of the project until we had clarity on what we would be reimbursed, and/or solicited additional bids from other restoration service providers. After multiple discussions with Archer and escalating to their leadership to seek relief from the unreimbursed services they have performed, they have declined our request and we will ultimately pay for the outstanding unreimbursed balance for the services that were deemed unnecessary by our insurance company. As a business owner myself of a professional services company who believes strongly in customer care, I'm disappointed by my perception of Archer's lack of customer care and understanding in this situation, resulting in us being stuck with a bill that we did not expect for services that were deemed unnecessary by our insurance provider. At the end of the day, we have no recourse at this point, but also have a responsibility to educate others who might be considering Archer for their services to be wary of their practices and to do your due diligence before hiring Archer as a service provider. read more

Refused to give my mom an estimate for water damage repairs. Moved furniture but didn't move it back. Cut holes in floor to check for water damage (there wasn't any) and refused to repair floors. Also claims there is asbestos but new contractor says there isn't. We feel they saw an opportunity to take advantage of an elderly woman. read more

Do not use this company! My insurance companies adjuster said they couldn't even legally pay the codes this company was using to overcharge customers. they immediately put a lean on my home when I paid them the amount the insurance paid me plus my deductible. Companies like this are the reason insurance deductibles are so high. They're taking advantage of peoples insurance by up charging on water claims. do not use this company read more

They are unprofessional, customer service is null, do not work with insurance companies. Overpriced and will bill services that are already included with other line items. read more

I wished I had read the reviews for this company before we hired them. We had a flood in the upstairs bathroom and needed help quickly. They showed up in a timely manner. And then it all went downhill from there. Day one of dry wall work (two months after the flooding happened), THEY NAILED SHUT OUR CAT INSIDE THE WALLS!!! Even now they're blaming that horrible situation on us. The kitty was in the wall for ten hours until our 12yo daughter heard him in the walls. Our kids were traumatized by this level of animal cruelty. He could have died in there. The water damage happened May 5, 2022. It's now October, we're still dealing with them, trying to get them to fix the shoddy job they did on the dry wall and paint. They also lost the pins to one of the doors. Five months later, we still can't get them to replace those and install the door that's been sitting in our son's bedroom this whole time. They left all their trash in our garage and the one damaged bathroom. It took several escalations, text messages, photos, and calls to get them to remove their own trash. They also didn't do all the painting they said they would do. The baseboards look dirty and damage. But still they're saying they did the job. Don't use this company. See pictures attached. read more

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DO NOT USE ARCHER!!! Retained this company for water damage repairs in several rooms. Horrible experience from day one. Overpriced ripoff artist, horrible quality on all work, bad drywall work sloppy paint job, no procedures followed for water damage, everywhere they repaired had to be redone at least 3 times and project took over 6 months they are trash. read more

Corey at Archer Restoration was extremely helpful and answered all of my questions regarding possible mold issues in my home . I am very impressed with and greatly appreciate the amount of honesty and integrity he displayed ! read more

DON'T CALL ARCHER My elderly friends had a plumbing accident that flooded their small finished carpeted basement. At around 10am, they called Archer Restoration to come vacuum the water out, and Archer said they would come by around 1pm, and they thenproceeded to collect a lot of personal data from my friends (phone numbers, email addresses, home insurance information, etc.) Archer also warned that they would require a $1,000 "deposit." This seemed unreasonable to me, so while we waited for them to show up, I started sucking up the water with a shop vac. When they arrived, they immediately began "measuring" moisture with a device and started talking about "percentages" and technobabble, throwing around scary predictions of mold and mildew. Archer told this elderly couple that wallboard and baseboards would have to be removed and replaced, and warned that if asbestos was found, a special team would be brought in to remove it. (If asbestos is officially found in your house, you will have a difficult time selling it, and it will be severely devalued when you list it.) Archer warned that this "complete remediation" would take several days and cost thousands of dollars, but that they would "work with" my friends' insurance company and would "help them" with the deductible. After listening to this performance for an hour, my elderly friends were bewildered. Archer said that they would vacuum out the water that day, after my friends signed the contract for the extra remediation work and the insurance claim. My friends declined the offer, so Archer said fine, but my friends owed them $250 for the visit. Since my friends were paying with a credit card, there would be an extra fee of $7, so Archer got paid $257 for doing nothing but a one-hour scamming performance. They did not vacuum, they did nothing to help my friends, but still stuck them for $257. We wound up using a shop vac to clean up the basement, and ran dehumidifiers to get the last moisture out. My friends paid $257 for an education: Scammers 101. Update: I feel very privileged that if all the many one-star reviews Archer has been given, mine was the only one that received a reply! They were so upset by my review, that the very next day they called my friends' son to complain and ask him to get me to delete it. They admitted to him that nothing that I wrote was untrue, but said that I didn't "understand" their responsibility. I understand that they saw an elderly couple in an old house that needed some upgrades, and they wanted to get paid for doing them. Anyway, we vacuumed up the water ourselves, and the dehumidifiers dried everything out, and the basement is fine now. Thanks for nothing, Archer. We didn't need to pay you $257 to tell us the house is old and needs repair. read more

What a fantastic company! They were swift to respond. Efficient, very professional. I had extensive surgery and did not have much energy to handle anything. They worked with my insurance. They helped me every step of the way. The value I got from their services can not be compared. Thank you so much Archer Restorations and the team! Nurdan Cornelius read more

BEWARE I received a call from the owner and after telling him that all invoices were paid and send in the mail to their office. He was so nasty and rude accusing me of trying to extort money from him and his company. The funny thing is that that company tried to up charge of item as the process went forward. They want an extra 600.00 to replace my personal items and furniture as well as attempting to over charge for a miss quote of repair related item. Thus was their attempt of extortion. He then advised me that the sheriffs department would be in contact with me, as well as he was contacting his attorney to file actions. All priceless threats. I don't believe that any of this is true as I never heard from anybody else. He accused me not only of extortion or being a troubled mean and nasty person. Is this the type of company that you want doing restoration work in your home and have to worry that this will happen to you as well. BEWARE of the Company. read more

We had a pipe break and flood our basement. A friend of ours recommended us to call Archer. It was the right decision. We called them about 9:00 pm at night when we discovered the water. They said they could be at our house within a few hours if we'd like. The crew came to our house for several days to mitigate the damage. The crew was very prompt each day and gave us a courtesy call each day to confirm the arrival time. They were also very polite and professional. I would recommend Archer to anyone in need of this type of service. read more

We had a pipe break in our home that flooded our finished basement. Archer was recommended to us, so, do to the urgency of the problem, we called them. They were quickly there, and took several days to fully get the wet carpet out and get out other wet items. However, they did get the job done with removing all wet items and drying out the basement. They submitted their costs to State Farm on our behalf. State Farm did not approve of about $4,000 of their costs. We paid Archer the amount that State Farm approved and started working on seeing if we could get the remainder approved. In the mean time, Archer told us that we would have to pay the additional $4,000 that State Farm had not approved. While we were trying to work with State Farm, Archer decided to issue a lien against our property. We have sent Archer the $4,000 (in the mail) and are still trying to work with State Farm, but State Farm has said that the additional $4,000 of work was not necessary. So, caution working with Archer. Honestly, Samson (via ServePro) is doing the restoration work, and State Farm has had no problems with their estimates. read more

Archer Restoration Services did a great job dealing with issues created by a pipe leak causing damage to the flooring underneath the kitchen. I could not get in the crawl space but Alex took videos of the entire area and upon my viewing, explained what needed to be done.....Corey. who was very nice, called me and put together a plan for the repair. A big shout out to Evan and Derrick who did a fantastic job of clearing out 50 years of accumulated memories and doing a great job of spraying and installing the Vapor barrier. They were very nice and also professional. They did a great job cleaning up. Would definitely use Archer again. Sandra W. read more

I went with this company after my basement was flooded off a recommendation from my trusted plumber. They started off great and responsive but they soon ghosted me with all of my concerns. Paid them close to $40,000 and they ruined two rugs that they "cleaned" and haven't fixed a shotty job with the pendant lighting over my bar (One pendant hanging 6 inches below the others), and left a pile of trash under my deck. They haven't returned my repeated requests to remedy these issues. Dale Cardwell endorses this company which initially gave some comfort only to come to the realization that he apparently will endorse any company that pays him money. What an unprofessional way to run your business. I wouldn't recommend this company to my worst enemy for anything. RUN, DON'T WALK away from this company from doing any sized job at your home or business! read more

Run as fast as you can away from this company! The quality of work performed was extremely poor and the customer service was ridiculously bad. In the summer of 2017 we had a leak in our master shower that went through the ceiling of the kitchen located below the bathroom. We contacted Archer Restoration Services and they promptly sent out a remediation crew. The remediation work was thorough and the remediation department was easy to work with and they promptly worked out payment with our insurance company. Due to the fact that the remediation service was so on-point, we decided to use Archer for the reconstruction portion of the job which included an entire rebuild of the master bath. The problems started on day one of the $15,000 reconstruction. The crew that Archer sent to remove the existing tile from the bathroom did not hang any plastic or close the bathroom door. This resulted in a thick coat of dust on EVERYTHING in our home. All of the clothes in the master closet, our bedding, draperies, furniture, carpet, etc. were covered. The project went on for months. No one cleaned anything along way. No one took their shoes off when entering my home. The "project manager" was inattentive and dismissive of our concerns. Subcontractors regularly showed up at our home with no direction as to what they were to do. Subcontractors regularly showed up at our home without anyone telling/asking us that they would be coming. The photos that I posted demonstrate the level of work that was performed at our home. If I could give them zero stars I would! read more

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I called at 9:00am to get an estimate on drywall repair. They took my information and said someone will call to set up a date and time to do the repair. I didn't get a call back. I waited until 2pm and called them again and explained I haven't heard from them. Again I was told that someone will call me back shortly. It's now 6pm and still no call back. If this is the type of service they provide then I would recommend you get another company to do your repair. They deserve zero stars. read more

Over a period of eight days we had three different 'departments' visit our home. All took measurements and images and video. (Note: the departments do not share information) After this period I was provided the asbestos test results and some hours later an estimate was provided to remove the mold and an estimate was provided to remove the 'asbestos containing material'. I still did not have an estimate for returning our spaces back to usefulness. No estimate was provided for removing both issues concurrently. (We live in the south, EVERY crawl space has mold and why should we pay over $8,000 in an effort to remove growth that will promptly return? ) Our HWH had leaked and we had no hot water for eight days. These estimates required many more days or 'remediation' before ANY new material could be placed and a new HWH could be installed. In addition to no floor surfaces, my aging father and walker would have no access to 'his' accessible bathroom. Everyone had been told, everyone had ignored and made zero effort to accommodate. A waste of eight days of inaction. I had seen 'real' restoration companies launch into remediation with trucks of fans; four hours in had already removed soaked Sheetrock, I know what is possible and it is not named Archer. BTW their estimates were detailed and included everything required for a massive commercial project but this is a home, different rules and requirements apply. Their staff appeared nice but did nothing to move forward with our particular problems. I wanted action, I got some paper after eight days with no final solution in sight. Alas read more

I discovered Archer Restoration through their affiliation with TrustDale. My insurance company sent their contracted company to determine if there was a leak. Archer (Corey) came subsequently to the previous company and found evidence of moisture in the floors and even asbestos in at least two layers of the floor. Once Archer was hired for the job, Payne did a magnificent job with the demolition. As a result, when Shaun, the estimator, drew up the scope of work, the insurance company accepted it. This is phenomenal team and a dynamic company. read more

Run from this company! Drywall removal was poorly done and dusty. The paint job was a poor color match. They are super slow it took 4 weeks to complete a 3 day job. They left my home dusty, with an awful paint job. There was paint on the doors and molding that should have been on the walls. read more

Quick to respond to my request and send an estimate. Excellent follow up. Staff are mindful of safety and very professional and courteous.

This company is reliable, and you can trust what they say needs to be done! If you have a leak in your ceiling and you can't find where it is coming from, they WILL FIND it and fix it fast! Highly recommend them. read more

Very poor customer service & professionalism. Had some concerns about the job that was done in our crawl space, was told by Ken McDonald and Sean that we'd receive a call back within a couple days. We heard nothing. Received a recommendation to them by Zeal Plumbing, and I will make sure that him know as well that they do poor business. I would never recommend them to anyone we know. read more

Archer Restoration was a dream to work with!! They were neat, dependable, and on time. They took my unfinished basement and turned it into a beautiful in-law suite! I would highly recommend them to anyone & will use them for future projects at my home! read more

Shawn at archer stood up for me when my insurance company cared more about saving money than they cared about me and my family. This guy educated us and helped us along the way. A+ customer service. This company is like the Chick-fil-A of their industry. read more

This is a great solid company to work for, I've had a great experience working for you guys keep up the good work and we will grow. Great start if you're looking for a career. read more

There are few times in your life as a homeowner that are as stressful as water damage. There were so many people in and out of the house, it would be impossible to name all of them, but they were all polite, professional, and compassionate. I wouldn't wish this situation on anyone, but if it does happen, I can't think of a better company to come wreck your house and dry it out! read more

The worst service possible. A relatively simple project has taken FIVE months and cost me thousands in rent. AVOID at all cost.