Had a complex issue with my 1987 turbo classic car running poorly. Doug and his team took it on as a challenge and spent time diagnosing and fixing each and every issue thoroughly. Rarely do you see this kind of interest and care at a repair shop. I recommend them to all my family and friends. read more

Specialized Auto & Fleet - 1987 Buick - Auto Repair Near Me - Freedom, California

I have a classic car (1974) that needed new tires and an alignment and had some vibration after I replaced some suspension parts. I called multiple other shops but they didn't have the equipment or knowledge to work on my car. After looking through Yelp I came across their page and decided to call They were able to diagnose and repair all the issues I was looking to get fixed. They even were able to repair some others that I had on my to do list. I'm very grateful that they took care of my car and we were able to get it back on the road. read more

Excellent service. found and repair the problem I had with my Porsche Jose was awesome. a little bit pricey but it's worth it

My exhaust system has to be replaced because I had lived in the mountains of PA and it was rusted out. The guys at Specialized saw me that morning, with no previous appointment, and were very nice. I got it back in a timely manner. They accomodate you, give you rides to your house and are just nice, besides doing a great job. It is my go-to auto mechanic shop, read more

We've been customers of the Freedom Blvd. Specialized for a number of years now, across a number of vehicles. Aaron and his team of service writers and techs are skilled, knowledgeable, explain issues and options clearly and respectfully, and have always worked with us to help us prioritize and make good decisions. I recommend them without reservation. read more

Charged more than $200 for LOOKING at minor problems briefly, very briefly ... In my opinion, this business is a major ripoff. I requested an adjustment to my bill, nope. They've alienated and lost me as a valuable customer forever. read more

Doug and techs know my RV, a 1999 Pleasureway, and nurse her quirks and needs with refinements from alternative steering linkage washers to transmission repairs. They keep us traveling safely. read more

"My Car Came Back Worse and They Gaslighted Me" I took my 2018 Audi A3 to Specialized Auto & Fleet for a coolant leak inspection, oil change, and headlight bulbs. I trusted them with my vehicle-- but what happened was unacceptable. They kept my car for 7 days total. On the 4th day I get a call saying my car was suddenly "undrivable" and would not go past 2500 RPM, and that they needed to "inspect it further." When I asked repeatedly if it was safe to drive, the employee Doug Wilson told me "absolutely not" and said they would look at it Monday because they're closed on weekends. By Monday, Doug told me there were no codes showing any issues, and that "magically" my car was running fine now. Despite this, they still overcharged me, failed to explain what had really happened, and returned my car with new problems that were not there before: The car now lags and jerks when accelerating. Interior and exterior lights no longer work properly. Never before seen warning lights NOW appearing. Had me drive off without my engine cover, I went back immediately to where no1 knew what happen to it. We found it in my trunk. I never agreed to that. They spilled engine oil in my trunk & now the carpet is disgusting and unusable. Doug Wilson (employee) drove my car to the front because it was still parked in the back, no mechanical mats in car or thank you/review us card like they usual do. Throughout the process, he was dismissive, avoided giving direct answers, and gaslighted me whenever I asked legitimate questions about why my car had gone from running fine to being called "undrivable" under their care. In the end, I paid over $700, lost several days without a car, and got it back in worse condition. I loved my car, it was perfect now its not. Now the inside is dark, my outside lights don't illuminate for me when I walk to it in the dark alone. My headlights don't stay on after parking, can't use my trunk for anything important unless I replace it, put a towel over it, or carpet clean it. When switching gears from R to D or vice versa it reverts back and forth, after stopping at stop sign it lags & jerks to go. My trust in this shop is completely gone. I would never recommend Specialized Auto & Fleet to anyone -- their communication, integrity, and workmanship are all deeply lacking, concerning and need to be looked into. My next step is to report them to the Bureau of Automotive Repair because I have called them so they can make things right, yet no one has ever called me back. Lastly, when i attempt to leave a review as a recent customer on their website, oddly it says they can't locate me. *(Hmmmmm) Dates at Specialized Auto & Fleet: 10/28/25-11/4/25 Odometer in: 93264 Odometer out: 93319 miles ? read more

We have had our motorhomes serviced by this business for years, and until now, we have always been satisfied. They seem to know their stuff and, while they aren't cheap, they have always fixed our problems for a fair price. This time we brought our motorhome to them because of a problem with the batteries going dead and resulting error codes that needed to be cleared. They replaced the batteries and took care of the codes. But when their technician took our motorhome for a test drive, he must have driven too fast or gone over a curb or something, because one of our kitchen drawers slammed open and broke, along with a plate that was inside. That's NOT the problem. Anyone can make a mistake. It's what you do afterwards that matters. The owner of Specialized insisted that it wasn't their fault, that our drawer was overloaded, and refused to do anything about it, including apologizing. We've driven that RV up and down the west coast with exactly the same things in that drawer and it has NEVER come open. Not once. Maybe it wasn't their fault, but they were driving it when it happened. Taking some responsibility was the right thing to do. If they had said they were sorry and offered to split the cost of the damage, that would have been fair and acceptable to us. Instead they chose to lose a customer. read more

I made an appointment for Wednesday. my truck wasn't touched until late Friday afternoon. If at all. The service advisor told me Friday afternoon they were currently working on it. However, he was not able to tell me how much time they had put into the truck or specifically anything they did to it. I did not feel they were being honest With me. I had to call every day to get status updates and was always told it would be handled the next morning. I would have a little more understanding if their communication was better and they were upfront about when I would expect to have the truck worked on. I talked to the Manager and expressed my disappointment in their lack of professionalism and communication. I fully understand how business, in particular auto repair can become overwhelmed at times. However, good communication and honesty can smooth a lot of this over. He did say he was sorry, however he also proceeded to lecture me on "Sometimes that's the way the world works, when people don't get what they want, they are disappointed" and how they had sick technicians and technicians with kids and how they were extremely overwhelmed. I would have appreciated if they were upfront with me about that and I would have saved time and money towing my truck from Scotts Valley to Watsonville and then back again. Not that it would have helped much, but the manager never offered to try and make things right or fix the situation. Specialized Auto and Fleet has lost all respect and trust from me. Not only will I never patronize this business again, I will also not recommend them to anybody I ended up eating the cost of the two-way tow just so I did not have to do any further business with them. I welcome Specialized Auto and fleet to respond to any part of this that they feel is inaccurate or untruthful. Is this how they operate business on a regular basis or was my experience an exception that they did not care enough about. read more

I have used Specialized Auto for all my car for years. They are honest and efficient. I appreciate Doug, the Service Advisor. So knowledgeable. They recently replaced a rear stop light while I waited, so that I didn't have to be concerned about a fix-it ticket. Great value for the money. Sallie S. read more

Had my car serviced today. They changed my oil and did an inspection found out I needed new tires and have an oil leak. I know that they always will send me back my car inspected thoroughly. And when I came back to get my car it looked great with a car wash! Thanks for car wash and a drive home in the morning. Thank you!! read more

we have been going to service at the Audi dealer,- but recently changed over to SA& fleet and we were very pleased with this Garage...it seems like we just landed in a big family.. everyone has been so nice and helpful,- very much appreciated! thats where we will take our Audi for now! thank you! read more

Have been a customer for about 20 years and have always been treated fairly. Friendly staff which speaks well for the owner.

Excellent communication and advice, thorough inspection, no-pressure explanation and polite crew. My favorite auto repair shop in the county. Trustworthy! read more

always amazing service. they even gave me a ride home after i dropped my car off for a quick oil change.

Good and fast service and they know what their doing. yes I recommend this shop to friends and family Awesome people. They would be a ten or more stars not 5 Did a job others couldn't do dialysis quick and right Took my car to three other shops and they couldn't fix it but make things worse. Thank you Doug and crew awesome job read more

When I picked up my car. I was told that a call was in for Mercedes to get back to your company. After a week, I left a message for Aaron. No reply. Another week and I left another unanswered message. Yesterday, for the first time in months, I attempted to lower my rooftop and it went halfway. Never happened before. I am not sure, but I think when your technician was looking into the electrical system, he may have altered something. So, not a happy customer. read more

I needed a headlight repair and they were able to fix it the same day, before I needed to go on a road trip in the rain. This is the best, most reliable place for car service and repairs. They also wash your car! Wonderful people. read more

My service advisor was great about explaining what the process was to determine the problems and solutions necessary to get our RV roadworthy and dependable. It isn't cheap to own and maintain an RV. It is reassuring to know that the work from Specialized is of very good quality and there is inherent value in good work and customer service. read more

Specialized Auto's response to our car problem was timely, efficient and accurate. I can not recommend a more reliable automotive service than Specialuzed Auto. read more

Specialized provides honest, thorough, reliable service--I wouldn't take my car anywhere else!

The gentleman at Specialized are very knowledgeable, professional, and they have fair pricing. I will be using them as my primary mechanics for my sprinter van. If you have a sprinter van and are looking for capable mechanics (if you've owned a sprinter for some time, you know this can be tricky), I would definitely recommend using Specialized down in Watsonville. read more

Another great service on our Winnebago View on a Sprinter chassis. Doug was great explaining everything and got our RV all set for its next adventure. read more

Customer service is top notch. The first time I brought my vehicle into this place I only needed a front license plate installation. There had been recent reports in the community about being ticketed for not having one so I thought I should get one. They took care of everything while I waited and were extremely professional. When I needed an oil change, I called and discussed the ability to do this which they said they were quite comfortable with doing particularly on my German vehicle. I had also had my tires recently checked and planned to make an appointment with Costco, but when they came out to give me the estimate and share with me their observations following the oil change, they advised that my tires needed to be replaced, which I already knew. So I had to decide right then and there whether I wanted to continue waiting and reschedule the replacement of new tires and brakes because I needed those as well, so I decided to go for it and accept a ride home. Incidentally, it was Jose who I don't with and he is super! The following day they came back and picked me up and brought me back to my car, externally washed and ready to go. on top of all that I asked if they would take a check which they received approval for as long as I had a drivers license and I was mortified to find out that I had didn't have it on me. They gladly accepted the check with my license number printed on it because obviously I know my drivers license number. I didn't plan to spend the money that I spent, but I haven't priced all of these things out and from what I can tell everything was priced fairly. read more

We took our 2007 BMW 525i in for an overdue repair on the oil pan. While we were there, we had the rear brakes and rear tires replaced. While specialized is not the lowest price option around, they do know what they are doing and we have never had an issue with them that wasn't resolved. They have also worked on our 1986 BMW 325es, which is not any easy task due to it's age. I would not hesitate to use these guys. Aaron and Doug do a great job keeping you up to date on the process. read more

Everything went well. I trust the service and repairs and love the car wash. They keep me up to date on the service I need

I tend to only write reviews when the experience is either horrible, or surpasses my expectations - this is one of the latter. I brought my RV in to Specialized for an alignment, and to have them install some shocks and stabilizer bars. From start to end, this was a super-smooth experience. Work was done well, on time, and the communication was great. They even found a squeak that I thought was the suspension and turned out to be a loose floor; they could have just said 'nope, not our stuff', but went the extra mile in resolving my issue. Also drove me all the way from Watsonville home to Scotts Valley - didn't need to do that. I wish I had more auto/RV experiences like this one. read more

I have been going to Specialized since 2016 and they have serviced 2 cars and 2 trucks including an engine and trans replacement. Service is very good, on time and I always get prompt informed advise. read more

Able to handle tough jobs on trucks Not able to handle classic cars Prices seem on the high side, but maybe not for a diesel truck read more

Great people Trusted performance, service requested, time promised Quality work Good value I've found my place! read more

Doug and crew are total professionals and their service is top notch. Worth it all the more for me as I don't have another car and person to pick me up and depend on the always dependable Jeanine who "specializes" in driving customers during the day read more

I have a Mercedes S430, and I recently called Specialized Watsonville to get a quote for front brakes. I was told by the man who answered the call that I would need to speak to Aaron, the owner, first because my husband had had a disagreement with him 7 years earlier & was told not to come back. He was referring to an incident that occurred when my husband brought his MB in for a simple oil change & was charged for the 'full oil service,' which cost more & included a lot of unneeded extras, instead of the simple oil change that my husband requested. When my husband questioned the charge, Aaron became very angry & evidently put a note in my husband's file that day, because when I called the mechanic he knew immediately who I was, which is why I was told that I needed to speak to Aaron first before getting a quote or coming there for service. Is this a childish way to run a business or what? My husband had noticed early on that they had a habit of forcing customers into services that weren't needed because they want to make more money. Now we go to "Catalpa Street Motors, " just next to Hwy 1, who specialize in German cars & are lovely people to work with. read more

I love using Specialized to service my YV on a Dodge Sprinter van, Mercedes engine. They always do a good job,very reliable and Jose is consistently on the spot with friendliness and diagnosis. read more

Our motorhome broke down in Salinas CA. After 2 days of trying to get Ford to handle the issue (under warranty), I gave up and started looking for a private shop. When I called Specialized Auto & Fleet, I got a prompt response and a "Yes, we can handle your RV. I'll make sure there's a place for the tow truck to put it before you get here". We had it towed there, got a lift from mom in law and spoke with Jose about the problem. We were hoping to get fixed quickly and back on our vacation, but a good shop is always busy and this place was no exception. It was late in the day so we got a hotel for the night just in case it could be seen to on Friday. Spoke with Jose and he was honest that they would not likely be able to get to it today. Monday would be the earliest. So we drove home to Reno. Jose called Monday to advise they inspected and confirmed problem, needed authorization to proceed which I gave. I also let him know we're home so it's not any hurry, if it could be done by Friday that would be perfect. Tuesday Jose called to let me know it was done. We took a day off Friday and drove out to pick it up. Drove 300+ miles home and not a hiccup, problem fixed and everything in good working order. I would not hesitate to recommend Specialized Auto & Fleet for any services. Top notch communication, professional, clean (as much as a shop can be) and pleasant to do business with. read more

This is my second experience with Specialized, first was for my son's Previa import, which I rated as 5 stars. This time, major work on my 2006 Taco, a new engine, clutch, radiator and associated parts. I was reluctant, but the cost for a used Taco 2006+ with low mileage was going to be more than the new engine, so it was an easier decision to make (never easy when spending thousands). The engine took two months to arrive (not their fault), but once the work started, it took two weeks. Just picked up today. It's early to do a thorough review, but the car feels good, so far. The clutch is buttery smooth and the engine is quiet. Doug is a professional and I feel confident about their expertise. They polished my headlamps as a courtesy. Happy to have my Taco back and will review again after a thousand miles or so. Not an inexpensive shop, but highly recommended. read more

Great service and quality repairs! Thanks again always a pleasure working with your company. read more

Always satisfied with the service they give me. They treat me good and my car always comes out with a great shine after being washed. I love the little extras they do for me. read more

My husband and had heard decent reviews about Specialized the only negative was that they take a lot longer than usual. We have always gone to Mercedes of San Jose and the service was great but we decided since we were out of warranty we would use someone local. My SUV started burning oil so I brought it in. Two weeks and $10,000 later, I finally got my car back. Drove off and immediately the check engine light went on. Brought it back, they had it for another couple days and said it was fixed. Couple months went by and it started burning oil again. Brought it back in thinking they would warrantee their work. They told us it was a new problem and quoted us $15,000. We went and picked up our car and had it towed to Mercedes San jose. They found the problem and we drove away with the car repaired for $3000. Needless to say we will not be going anywhere near Specialized ever again read more

This used to be a solid and trustworthy place to take your vehicle with consistently good service. You could tell the people helping you knew what they were doing and their confidence easily instilled a sense of trust whenever I left my vehicle to be worked on. Over the last year or so since I gave my mother my Mercedes, I trusted them to work on her car and had no concerns of having her go alone or that any service recommendations would be false or upsells. I haven't personally had a European car in a year or so and I also haven't lived in the area for several years until recently (for both). In short, my recent psuedo bait & switch experience combined with my mother's similar recent experience has us both looking for a new place to take our cars to be serviced. Mine will both be going to the dealer, since they're actually cheaper than Specialized. I left feeling as if I had just picked up my 5 month old Audi from a Wheel Works or Jiffy Lube. Me: Called last week 1/5/22 and made an appointment for Tuesday 1/11/22, 8am. Asked for a quote for the requested an oil & filter change. Doug couldn't provide the quote as they "didn't have the filter". -Called to confirm appointment Monday, 1/10 only to find out the appointment was made for 1/12/22 at 8am. That was fine, I moved around my work schedule. -I followed up and asked if they had the parts and oil needed (I have 2 - 2021 VW/Audi vehicles, they take a special green synthetic oil). They said they did in fact have everything needed and provided the quote at $136. This morning 1/12/22 around 9am, Doug called to let me know they in fact did NOT have the correct oil and did need to increase the estimate to $160. Ended up being $150ish when I picked it up. Seems like a lot of running around and too much mis-information for a simple Oil Change. My Mother: Dropped off her Mercedes for the Oil Service and all was well. She was told by Doug at her previous service ~50k miles that she needed to do Spark Plugs at 60k miles, which her car is now at and which is a correct recommendation for this specific car. This is a manufacturer recommended service, which we thought we would be reminded of at this most recent service. We were actually fine with having them changed. After the oil service was complete, the service advisor (not Doug, the younger gentleman) advised her that she actually didn't need to replace them until 100k miles. He did, however, recommend that she spend $1,000 lubing the chasis and other suspension components. These experiences were quite unbecoming of their reputation. I hope the staff can improve their knowledge of service recommendations or at least get on the same page before recommending different things to their customers. I don't trust my mother taking her car here any more and I now wont bring either of mine here. Further, I hope that they improve their knowledge of on hand parts and materials. These short comings completely undermine what this business advertises itself as, a Specialized service center. read more