Can't say enough about the professionalism, good friendly vibes, and too the point fast service I received today for my 20 year old car. She needed a new muffler flange and they welded a new pipe on there and an hour later I was on my way. I went to the nearby cafe and met another customer there and had a great chat that made the time pass quickly. I'll be sending others (and myself) to Bobby's in the future. The lady I had breakfast with said she was a long time customer and wouldn't take her car anywhere else. We joked that old cars you switch the insurance away from comprehensive to roadside assistance as the years go on. She said anytime she has the big car problems she just gets it towed over the Bobby's! Sounds good to me! read more

Had an issue with my AC. They quoted me $3000-7000 to fix it, which would include disassembling the entire dashboard of the vehicle and take 2 weeks. I searched around the internet and found a video on YouTube that taught me how to fix the issue for $200 in parts without disassembling anything. Took me 2 hours and the AC works fine now. They also charged me for Freon fill up even though my issue had nothing to do with the Freon being low. I'm now a bit skeptical of this place. read more

I don't get it. Two Uber drivers and a bunch of yelp reviews led me to believe that I could get my car repaired at Bobby's. Even their website had me won over. I just got off the phone with the receptionist and am very disappointed. I only wanted to get an estimate for a tune up. Instead, she asked me what was I looking to get. Oil change, fluid checks? No. I want a tune up. Why can't I make an appt to get a tune up? I also have a repair. She said that I needed a diagnostic. That's fine, but what about my tune up? Is there no such thing now? I said, never mind. She said okay, have a nice day! Ugh! Turns out, after calling several repair shops, and getting the same type of response, I find out on YT that tune ups aren't a thing now. It'd be nice if someone would tell me that on the phone. I found a shop that understood what I wanted. read more

Our Sienna was riding rough, so we brought it in for struts (Sienna's are notorious for requiring new struts every 100K miles). Bobby's team conducted a thorough diagnostic and test drive, and told us the struts were fine. We paid just $80 instead of ten times that amount for new struts. They got a new lifetime customer. read more

I came here for a smog check, and when I went to pick up my car, I had a few questions about the OBDII and how it related to the buyback program. The woman at the front desk was extremely rude and dismissive, every time I tried to ask something, she just kept focusing on how much I owed instead of actually listening. After I asked for clarification, she called over a nice man who took the time to explain the OBDII information clearly and respectfully. Once that was settled and I had already paid, she suddenly mentioned that the monitors needed to be worked in since I had just replaced my battery. That information would have been really helpful to know before the test -- if I'd known that earlier, I could have driven the car a bit first and avoided unnecessary issues. It wasn't just me -- my boyfriend said she was rude to him when he dropped the car off, but he didn't think much of it until he saw our interaction during pickup. To top it off, she was so busy being rude that she even gave me more change than she was supposed to. Needless to say, all my paperwork got approved today, even with all the negativity and discouragement. I'm glad things worked out in the end, but based on the customer service alone, I won't be back. read more

As a consumer class action attorney and a car buff, I have exacting standards for the care of my automobiles. I have been a customer of Bobby's for over ten years. They are simply the best in Santa cruz County. If you want your motor vehicle fixed once, fixed right and at a good price, then Bobby's Pit Stop is your place to go. read more

Easy to work with. Fast service. I know what to expect when I come here for smog checks.

I'm surprised I haven't wrote a review yet! Well let's go... first of all I'm very OCD on who I trust and allow to work on any of my vehicles, I was going to another mechanic for years until on of their guys broke the grill on my truck and then refused to replaced it all I got was you can leave it here for a few hours and we can glue it together... BYE I talked to my brother Inlaw and some coworkers who said they have gotten trust worthy work done so I thought with this man people name dropping a local family owned company let's give it a go! I have only gotten positive results from Bobby's on mine and my wife and kids cars/trucks they are very honest and educated in their profession and I wouldn't go anywhere else now! #supportyourlocalbusiness read more

Bobbi is incredibly ethical, kind, and professional. Not only do they do great work, but if something doesn't go so well they handle it in a way that restores faith in humanity. I wish I could give this place 6 stars! read more

My daughter was away at school and needed some work done on her car. It's always scary when you have no experience with a shop but I called and spoke to Bobby and immediately felt at ease. I wanted him to look over the car because when she was home I drove the car and felt that the brakes needed attention. It had been a bit since it had any kind of service so I asked him to do a thorough exam. Bobby called to let me know that the brakes did need to be done (knew that) and that everything else was in good shape, and oil change and topping off some other fluids and we were good to go. It was the positive reviews that led me here so I wanted to write one myself in hopes of helping someone else make a good decision. read more

Bobby was wonderful to work with and team did excellent job with my truck. Best deals on Smog checks too!

Have been going to BPS for years for smog/oil changes but wasn't sure if they did electrical...my left rear running light has had a short for about a year...sometimes it would come on, sometimes not...it could've been as simple as replacing the bulb or as invasive as tearing the rear of my auto apart looking for a faulty connection...then yesterday, I discovered my right rear brake was out...time to get these looked at...I called and spoke to Bubba...he told me to swing by and they would take a quick look...luckily both issues were solved by replacing the bulbs, which he did in 2 min!...all jobs, no matter how big or small requires payment, but Bubba refused to charge me a penny!?!...he did not have to go that route but he did and I'm am grateful...as always, very impressed with BPS read more

This review is long overdue. Bobby and his crew are exceptional! They are kind, patient, and always charge a fair price. That's on top of knowing what they are doing. HIGHLY recommended for any service you need. read more

Bobby's is always great. Good service with fair and honest pricing. I will be back for sure.

Best auto mechanical services in the area! Great team of knowledgeable, professional, courteous and experienced pros. Highly ethical and fully trusted! John S. read more

Excellent customer service! I kept breaking muffler bracket do to vibration. They eliminated the problem. Did an awesome job! No more clanging noises! read more

Bobby's Pit Stop - Auto Repair Near Me - Santa Cruz, California

Always a great experience... reliable, fair, honest, knowledgeable, and thorough!!! Bobby's has been around for a long time and this is why.

I was so surprised by their timeliness and efficiency that I hadn't even finished my sandwich at Eric's Deli by the time they said it was ready. Great old fashioned service too. read more

I've have been coming here for probably over 20 years. These guys are the best. Always do a great job very friendly, they are fair I would highly recommend them. I'd bring both my vehicles here. read more

Bobby's Pit Stop - Auto Repair Near Me - Santa Cruz, California

Bubba and Bobby were great...super fast service...1st time here and I was very impressed.

I've gone to Bobby's for many years, and before Covid hit I really respected and appreciated them. I needed some work done at the very beginning of SIP and when I went in wearing a mask and asked why they weren't wearing them I was told that they weren't going to enforce them. Not only is this flouting the law, it is incredibly disrespectful to the health and safety of their staff and customers. We have a high risk family member, and their disregard for their health was enough for me to choose a new go-to auto repair business. read more

Absolutely stellar business. Upstanding owner and phenomenal service. I will be giving them business as long as I'm around. In January (2020), I needed to have some serious work done on the steering joints in my '95 pickup truck. The truck has 250,000 miles on it and this was expected. The truck drove a bit younger after that and I was satisfied with the job. Then, in August (2020), the symptom that originally tipped me off to have an inspection in January showed up again. I called Bobby and he told me to bring it in immediately and that he'd "rather me be safe than wait for an appointment". In less than an hour, his mechanics had taken a closer look at the right control arm and found that welding was needed. I left the truck overnight and came back the next day right at closing time to get an update; the crew had spent the whole day on the job. At this point, anyone with common sense would expect a fairly hefty bill to show up after an all-day labor-intensive project. Notwithstanding the aforementioned, I was handed the keys back free of charge. I was stunned and inspired by the stand-up character and integrity of Bobby's Pit Stop in handling a repair that could have been collateral from their work in January, but just as easily could have been occurring naturally years prior. They handled a tough situation with equity and utmost customer service. Well done Bobby! read more

Quick and easy smog check. They even printed out a list of recalls that needed to be done on my car.

Worst fucking place to bring your vehicle, they said they replaced my breaks with new ceramic breaking. Started hearing terrible noises a few months later, I eventually brought it to the dealership and they told me that the breaks were not replaced nor were they new. Don't go here. They ripped me off for 1000$ which I don't have to just give away. Hope you guys feel good about yourself! Not everyone can just afford to be stepped on. read more

These guys are the real deal ! They are honest/trustworthy and provide excellent service. I brought in my 98 mazda truck in with a bad fuel injector. They did not get it right the first time, they tried with the what seemed the correct part. The exact replacement part was no longer available. I drove it out the first time, and it craped out (started missing again) but drove. They could have kept my money and said sorry. Instead they called around the country like I did for this factory only part. They eventually found it, not me (I'm a good mechanic with my 60s hot rods), and fixed this 25 year old truck right, no extra charge for all there extra long hours on it. They wont leave you until its done right. Something I think is very rare in this post pandemic world. Especially when its obvious there always very busy because of there great word of mouth I assume. It's been six months now, and it's perfect. Thanks for hanging in there with me Bobby's ! read more

I was having issues with my 2001 Chrysler 300m. I was very nervous as I was under a time crunch. I am starting a new seasonal job in Tahoe on the 8th and desperately needed my vehicle fixed! Bobby hit the phones and got the part I needed and my vehicle fixed very fast and efficiently.I am very satisfied and will definitely come back for most if not all future repairs! Thanks Bobby's pit stop! read more

After my smog shop closed after 15 years. I was desperate to get my car smogged. One of the guys at work suggested Bobby's pslogged. I called and they said they could take me later that day. I was in-and-out in 25 minutes. Super friendly service. I was so happy with the level of service that the following week I took my wife's car in and smogged it as well. I now have a new go to for smog.. thanks. read more

I took my Mazda 3 in to have it checked as I had been neglecting it since I purchased it used in 2017. I was fearing the worst and some expensive services on it. None of that, they just did an oil change, replaced the air filter, rotated the tires (they need to be changed they told me), inspected the car and told me everything was good. They also fixed a part under the car that I had broken. They were professional and very easy to work with. They were very honest and told me that I should shop around for tires as they didn't have the best deals on them. Staff is super friendly and their customer service is outstanding. I think I have found my forever auto repair shop! I will definitely be back for any work I need done in future. read more

Rapid and honest response on a Sunday in a crunch when I needed to replace my battery.

Great place to get smogged. Quick easy and reasonably priced. I waited maybe 20 min to get it all done. These guys are great. Smog check read more

Been bringing my cars to them for over 20 years. Super nice guys and I trust them.

It was quick and easy, I'll be coming back with my other 2 cars. It only took a few days to get an appointment and I was out in a manner of minutes read more

Wow. Wish all service was as fast and as efficient as Bobby's. First time customer for a Smog check this morning and was impressed! Owner himself was working the desk- friendly and talkative. Work was prompt (they even took my car back 4 min ahead of schedule!) and done in 20 min! They've got a customer for life now! read more

This shop is amazing! Bobby runs a tight ship and is by far the most dependable shop in town. Bobby's Pit Stop is an honest and dependable shop staffed with the nicest folks around. They will not up sell you services that are not needed and are as honest as they come. I would recommend this shop to anyone who needs a smog or work done on their vehicle. read more

I trust Bobby with our vehicles 100%. He will not make up stuff that you don't need. He fixes what needs to be fixed for a super fair and reasonable price. I give him my credit card and tell him fix and charge me I'll pick the car up later. I trust him that much. I highly recommend taking all of your vehicles to Bobby!! read more

Bobby's Pit Stop is fantastic! Especially Bobby (Jr?). My '93 Ford F250 had a 'death wobble' in the front end, and two other shops just shrugged their shoulders and said 'sorry, nothing we can do', but had no problem charging me for my troubles. Then, my brother referred me to Bobby's Pit Stop. Bobby and his team did a thorough inspection, diagnosed the issue(s), and proposed a fix. The entire front end suspension needed to be replaced, and for a truck of this vintage, the parts were not readily available, so Bobby hit the phones, and within a few days, he found all of the necessary components at various places around the country! Who does that?! I initially balked at the price to repair the truck (it's old, and it was a TON of parts and labor to make it safe again) but Bobby didn't blink or pressure me into moving forward with the repairs. Then, when I saw what it was gonna cost me to replace it with a similar truck, I called him and asked him if he could still get all the parts. So back to phones he went, got everything shipped to the shop that he needed to make the repairs in about a week, and had the thing completely rebuilt in 2.5 days. I'm so glad I trusted these guys to fix my truck! It runs like new and I love it. I would recommend this shop to anyone looking for an honest, reputable mechanic. There's not many of them left! read more

If want a honest mechanic- these guys are great!!! Highly recommend to anyone in the Santa Cruz area- 5 stars!

Great service. They charged exactly what they estimated despite the job being just a little trickier than anticipated. And they did it quickly. read more

Took my car in for rodent nest removal. Great service, friendly helpful staff, fair pricing. I totally trust these guys. I highly recommend for your car needs. read more

Bobby is the most honest mechanic I have ever met. They do great work at a competitive price but what I really like about Bobby's Pitstop is you never have to second-guess a diagnosis. My wife and I have been using them for years and have come to trust Bobby and his son completely. We have even had a Nissan dealership claim there was a problem with my wife's car and myself being a shade tree mechanic, had to question it. We took it into Bobby's and of course, there was no issue. Very highly recommend! read more