I've taken 2 of our cars here for smog check, and they were great. Specifically Ben was great. Super nice and easy to work with.
However, I sent my best friend there and what a horrible experience! The older guy with gray here was super rude to her and her girlfriend, but not only that, took total and complete advantage of them. Not having a ton of experience in this area, they agreed to a $100 fee to diagnose the check engine light. That seemed really steep to them, but they were assured that it was fair.
Granted, it was their mistake to not do more research beforehand, but because I had recommended them, they didn't think that they'd be ripped off by this place.
The gray haired mechanic called back to say my friend needed her brakes replaced and something else, and she agrees to get the brakes replaced but the other work she holds off on because the part was still under warranty from a previous auto mechanic. She asks how much it is, and he tells her the price, and tells her she also needs to pay the $100 fee just to tell her what the problem was. I called a couple other mechanics in the area and they all said that they typically waive the fee when you get work done with them, and that $100 is really high in general just to have a check engine light checked. I heard between 40-50 dollars.
So I go with her to pick up the car, and ready to talk over the price with him. We go in looking fairly upset and prepared to argue with him given the fact that we have called the other mechanics. He pulls up the bill, and immediately I see that the service charge is actually $50!!!! Which means that there standard service charge is $50!!!! Quoting $100 was total bullshit and ripping us off!!
He then erases it, and puts in 0. And then pulls it up again, and puts in $25. Then he starts saying what a favor he did for us for cutting the charge to $25 instead of $100. He is super rude the entire time and when we start asking questions, he answers in an extremely derogatory tone. We were appalled by his manner and will not EVER come back here again. Please go somewhere else.
The only reason I didn't give 1 star was because he did take it down to $25 instead of the ridiculous $100, and also because of the positive experiences with Ben. If you need a smog check, ask for Ben. Otherwise, stay away from this place! read more
