I was hopeful about going here for PT until I started treatment. The space is really beautiful and…read morethey are pretty quick to get you in for an initial appointment (you need a script from your PCP first though) After one evaluation and 2 sessions, I realized they weren't experienced with treating chronic pain even though they knew that's what I came in for. I ended up getting pretty hurt because in my second session my overzealous PT had me do some exercises that just weren't appropriate for where I am at. Although at that session she explained that they probably weren't a great fit for me because they aren't used to chronic pain, I just wish I was told that outright. Or even at the end of the evaluation. The plus side of this place is that, unlike most PT offices, there is a lot of space and privacy when you meet with a PT. I'm sure they do a decent job with the generic one time knee/whatever injury kind of pain but because of my experience I wouldn't recommend them to a friend. *Note, they aren't at 280 Washington St anymore- they're at 20 Guest St. Brighton in the New Balance Building

Please do not leave your family member here. Particularly not on that second floor…read more The staff is unprofessional, abusive and the care is negligent. Spare your family member the abuse.

Our dad spent about six months at this nursing home, and our family is truly grateful for the care…read morehe received. The facility was always very clean, which gave us additional peace of mind. From the very beginning, the staff were attentive, kind, and genuinely caring. One of our biggest concerns was the language barrier, but the team went above and beyond to make sure he was comfortable and understood. They showed so much patience and compassion in the way they communicated with him and cared for his needs. We appreciate the warmth and respect they showed him every day, and we're very thankful for everything they did.

My mom has been in good and awful rehab facilities, and this is the very best. She has nurses and…read morePTs and other caregivers visiting her many times of the day and night. They all know her and are on top of what meds she takes and what type of support she needs. I've had lengthy discussions with her nurses, who are easy to find and extremely knowledgeable about her. The food is good, she has opportunities for socialization at meal times, and when she presses the nurse call button a nurse responds right away. Honestly, I don't know what more I could ask for.

my friend told me i was in th best rehab in the country. it must have changed since she was there…read more my friends sent me flowers. they were beautiful but not one had a name on it when it was delivered.i had no idea who they were from.iasked and asked for help finding who had sent the flowere but no one cared to help me.it still bothers me. the aides were cranky. they seemed over worked and under paid. actually the aides that were men seemed less tired and they were not cranky at all

Wonderful experience here Had right knee replaced…read moreEveryone here was great Spotless facility

My Mom was a long term resident on the 2nd floor. The nurses, CNA's and unit coordinator, Nancy…read moretreated her like they would their own Mothers. She enjoyed activities like bingo, outings to Castle Island and the New England Aquarium and Fenway Park. The food was awesome. She could not have received better care anywhere!

Don't judge a book by its cover ! What looks like a beautiful welcoming facility is the complete…read moreopposite. Inside is the most rudest , disrespectful, evil , condescending people you will ever meet . They don't know how to be compassionate and shouldn't be operating as a business! They are run by agency nurses who don't know the patients they don't respect their staff they think they can talk to people how ever they want to . They are rude and incompetent and will leave your relatives disheveled and a mess if you are not involved . Watch out for this facility they deserve 0 stars !! The management is poor and let aggressive and condescending behavior run rampant and they treat patient families like they don't matter !

The actual physical therapists are generally very good, with one or two exceptions, but otherwise…read morethe nursing staff (which includes the aides who take the actual care of the patients ) is not good. These helpers are understaffed' , have too much work to do so they're constantly rushing to get you in or out of bed, helping you to get into a chair,go to the bathroom, or leaving you there for a long time ,etc. One nurse made me sit in a chair for four straight hours although I pleaded that I had pain from my fracture and wanted to go to bed. I was not happy there.

I can't even get through on the phone to check on my loved one. I called both the Nurses Station…read moreand the room with no results. is anyone working????

The building was so run down and uncared for. All we saw were a lot of bodies parked up against…read morethe TV -- outside area had no cover. No one was out there but if they were they would burn to death. It looked awful. Just awful and SO expensive! $17k a month take your LO to rot like a vegetable. Please. Just shout this place down.

I read these midling reviews here and on google maps, but this was the best place/option at the…read moretime for my father when he was released. This facility will literally will put your loved one at risk. My father was rushed to the ER after I found him slumped over in a chair. His room was next to the nursing station. I asked the nurse simple questions like has a doctor made his rounds today and seen my father and did he eat his breakfast. The nurse would not answer these questions directly, forcing me to ask them repeatedly until she admitted she did not know the answers and would have to get back to me. I then asked for assistance for my father. Two people came to check on my father including the doctor. It was not until the 3RD person came in and they took his vitals. It was a dire situation and he desperately needed O2. Thankfully they relented and called the ambulance. During this difficult time, the nurse who I asked the simple questions reported me to the administration. Jeremy, some sort of nursing supervisor, entered my room (while my father was in distress) and accused me of threatening behavior, which he could not articulate. He then threatened to call the POLICE to have my arrested. LOL Guys, these guys are unprofessional clowns. If you have a loved one who you care about, do not send them here. If you have someone you are trying to get rid of or possibly punish, this is your place.

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

so I'm not reviewing services im reviewing how I was treated once I entered establishment…read more the young lady was so helpful I was so stressed out picking up my son and this young lady just made this experience stress free she was kind helpful and treated me so nice I've been in these establishments before I was never treated with such kindness I learned one thing through my journey kindness goes along way

Worst hospital ever. A nurse told me that I always have a grimace face. Well, when you're…read moreclinically depressed you can't smile. This place should be ashamed of themselves. Horrible place!

I was inpatient and outpatient. I couldn't have asked for…read morebetter on either! Inpatient has a commitment requirement that the patient will participate in physical rehabilitation for three hours every day. I found this immensely beneficial, since some places just leave you doing little or nothing every day. The rooms look like The Four Seasons Hotel! I was in a room of my own...all hardwood, large windows with water views, a nurse with no more than seven patients. Lots of rehabilitation work, but everyone is very attentive. My nurse was phenomenal. There are no meal menus. An attendant comes to your room with a wheeling computer cart, and reads you menu suggestions, but you are always free to voice your own choices and wishes. Food was delicious. There's so much detail to every single thing here! If you HAVE to be somewhere, it's a terrible catastrophe, but being at Spaulding, Charlestown is the best!

Know nothing about Alzheimers patients or elderly! They don't even make sure they get their meals…read more Patient left alone in room in shitty diapers and urine. They just don't care. They are worse than the typical bad nursing homes with stupid nurses. My friend Tom Vance was ignored and given sub par therapy. Now they decided they want him out.

I have been under the care of the amazing staff at ATI for the last four months. They were referred…read moreto me by my doctor at Beth Israel Hospital. Kerri is my physical therapist, and since the first day I came in for a consultation I have felt comfortable, personally cared for, and most importantly, I am now able to do the activities I was limited in before I started. The team including front desk staff and assistants go above and beyond to make each patient feel welcome and part of the ATI family. I always could get an appointment during a time that worked for my busy schedule and was sent home with the tools I needed to continue at home exercises and even a plan for a week I was traveling. The app is extremely useful to Keep track of my progress and exercise. I'm coming to the end of my sessions and it will be hard to leave! Thank you Kerri, Alex and the entire team for getting me back on my feet (literally) before my wedding day. Needless to say, this location and staff come with my highest recommendation!

This review is NOT about the PT, NOT about the location. It is about the senior management that…read morethinks that an answering service is a good way to deal with customers - absolutely impersonal, inconvenient, and highly frustrating. Nothing worse that being treated as a "date of birth". AWFUL. Why can't we call the location directly? As a business owner myself with multiple offices, I know that this is possible.