Cancel

    Open app

    Search

    Spaulding Brick Co

    1.5 (2 reviews)

    Spaulding Brick Co Photos

    You might also consider

    Recommended Reviews - Spaulding Brick Co

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    5 months ago

    Horrible customer service with no follow through on orders, lead-times and tracking numbers. I deal with this company out of necessity.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Building Supplies 938 times last month within 25 miles of this business.

    Verify this business

    Frank Webb Home

    Frank Webb Home

    (2 reviews)

    We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

    In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

    Home Outlet

    Home Outlet

    (2 reviews)

    $$

    If you're looking for affordable cabinetry and countertops, look no further. I loved my experience…read moreusing Home Outlet. From start to finish, it was a seamless process and the staff were all very knowledgeable. I appreciate my friend telling me about his experience here and I look forward to sharing my experience here with others

    For certain items this place is great - pre hung interior and exterior / steel entry doors,…read moreflooring tile, countertops made from laminate or granite and of course a wide range of cabinetry (they offer preassembled or ready to assemble cabinets - you can even pay them to put them together if you do not have the time / skills / tools)...a lot of handymen I know swear by the kitchen faucet assemblies for upgraded looks without the big box stores price tags! The above items all seem to be on the up and up at reasonable pricing. Some of the items they sell - bathroom faucet sets are double the price of the big stores. They have toilet and sink repair items but not everything you might need depending on the job and again - the prices aren't exactly a bargain. They sell shower assemblies that I would think may be fine in an all adult household - but I can not picture them standing up to the typical wear and tear of little kids or teenagers. The staff was busy but still friendly on the three occasions I've been in recently - even when i needed to return an item - so that was good. Shop around, do your homework - but keep this place in mind for kitchen remodels on a budget! April 2018 Update - adding a star! I have now purchased ready to assemble cabinet assemblies for myself and for my employers office renovation. I have found Matt and Adam to be super helpful and well versed in the cabinet lines they carry. The cabinets were easy for a two man team to assemble very quickly and the cabinets themselves are all very nicely made / good quality. I would definitely recommend purchasing cabinets and accessories through this store anyday.

    Douglas Lumber - Bright sitting area with two wooden accent chairs featuring woven backs and colorful patterned pillows, positioned in front o...

    Douglas Lumber

    (13 reviews)

    Went to Douglas Lumber looking for stair railings. Were given 2 booklets to go through and was told…read moreto go back for a quote. Went back today, January 28. No one wanted to help us. There were 6 salespeople sitting at desk. One finally came up and told us we would have to talk to a salesman. Took us back and the salesman told told him that he would have to call the company to get a quote. Went back to the showroom and he told one of the other men that he did know how the "f" to do that. He did not abbreviate that as I did. He did not know we heard him. A female tried to help but she also said we should come back when Brendt was there. Brendt only gave us the booklet I have never seen such bad customer service. I know Douglas Lumber was sold. They are getting a bad reputation when they always had a good one. Went directly to Coventry Lumber and they could not have been more professional! Guess I will be going to them from now on.

    Poor customer service. Ordered 50k+ of windows and doors with them and wanted to return 2 standard…read moreAnderson 400 series about 5 days after my builder placed the order. They gave him the run around about special orders and blamed Anderson. So I called spoke to Dave who said a manager will call me back. 3 days later no call back. So I emailed the owner Steve Carlino. The return was 2k on 50k orders AND I probably KT would have done my kitchen and floors with them for the house we are building. He instantly read my email. He forwarded my email to his GM (gotta love email tracking tools). 3 days later STILL not a peep. I call back "o yes the owner got your email he will be reaching out to you". 2 days later STILL no reply . One more call, one more left message. Finally, Steve gets back to me with a BS answer same as his team gave my builder. BUT he did offer that if I spent another 75k (do my kitchen or floors with them) he'd give me a 2k credit. And then I could sell the windows on Craigslist. So I replied ...... and as expected received no reply. Hello Steven, I'm sorry to bother you on vacation and I hope the weather in Florida is as good as we had in Juno beach a few weeks ago. I tried contacting the management at Douglas and when I spoke with someone (Dave?) he was going to call me back and never did. I then took it upon myself to reach out to you directly over the weekend. A few more calls (3 to be exact) with the same results this week until your email now. The customer service experience so far has been lack luster to say the least. I'm pretty firm with our return policies too and sometimes we go over and above the polices when it makes sense to satisfy a customer, especially a new customer. It's pretty disappointing to hear the solution is: spend another 50k with Douglas then we will credit $2,000, which is something I'd likely get the sales rep to give me anyways in normal negotiations and "builder" discounts and so forth. Also I'll strap these windows to my roof, drive them home, and as you said go sell the two windows on Craiglist to a stranger. Maybe I'll invite him him to meet the kids and play with the dog. If it is your final decision to not put the product on your "Boneyard" Close-Out & Discontinued Items section and not refund or credit my builder or me the $2,500 for the two standard double hung santone windows then so be it. I will share my unpleasant experience with Douglas Lumber with our community and social media to let people know how my customer experience has been. Maybe me being a customer is insignificant to you (seems the way it is) and while margins are low as you say, they aren't that low. Even at a low 20% margin, which I am sure you make north of that, you still make 10k and minus 2.5k still leaves 7.5k on the bone, makes a customer happy, and likely would get repeat business for flooring and our kitchen. Don't bother setting up a store credit as we likely won't be purchasing anything else from Douglas Lumber. There are so many other companies who provide the same or similar products, the real differentiator for any non-OEM is customer service. Enjoy the rest of the vacation time.

    Spaulding Brick Co - buildingsupplies - Updated May 2026

    Loading...
    Loading...
    Loading...