Dot , our salesperson, was extremely knowledgeable and helpful. We love our new cabinets- great…read morequality! We saved a significant amount of money. Process from start to finish was easy and painless. Highly recommend!

Excellent pricing great materials. They offer a multitude of products including windows they even…read morehave a designer to help with kitchen and bathroom design. They have two locations one on Post Road and one in West Warwick they also offer Windows and Doors for sale . Thank you stay in business we need you . See you soon buildER surplus.

Amazing service great prices they don't have it they'll get it for you staff is friendly they cut…read morebaseboards to your liking to your size perfect if you're on a budget quality is great

For years, I bought cabinets that held up very well, but the last two or three years ago the…read morequality is garbage. I'm getting water damage that I never got in any of the other cabinets. I noticed a few little spot paint from the factory finish that was in very visible locations. Unless those damages were done by the assemblers in Warwick and they spot painted them I will never know. Either way I was very satisfied with some cabinets. I bought six years ago, but I wouldn't spend the money again there. Now for the record these guys that work in Warwick are the best great service you feel like everybody wants to help you there couldn't ask for better service. I'm just dissatisfied with the cabinet quality.

If you're looking for affordable cabinetry and countertops, look no further. I loved my experience…read moreusing Home Outlet. From start to finish, it was a seamless process and the staff were all very knowledgeable. I appreciate my friend telling me about his experience here and I look forward to sharing my experience here with others

For certain items this place is great - pre hung interior and exterior / steel entry doors,…read moreflooring tile, countertops made from laminate or granite and of course a wide range of cabinetry (they offer preassembled or ready to assemble cabinets - you can even pay them to put them together if you do not have the time / skills / tools)...a lot of handymen I know swear by the kitchen faucet assemblies for upgraded looks without the big box stores price tags! The above items all seem to be on the up and up at reasonable pricing. Some of the items they sell - bathroom faucet sets are double the price of the big stores. They have toilet and sink repair items but not everything you might need depending on the job and again - the prices aren't exactly a bargain. They sell shower assemblies that I would think may be fine in an all adult household - but I can not picture them standing up to the typical wear and tear of little kids or teenagers. The staff was busy but still friendly on the three occasions I've been in recently - even when i needed to return an item - so that was good. Shop around, do your homework - but keep this place in mind for kitchen remodels on a budget! April 2018 Update - adding a star! I have now purchased ready to assemble cabinet assemblies for myself and for my employers office renovation. I have found Matt and Adam to be super helpful and well versed in the cabinet lines they carry. The cabinets were easy for a two man team to assemble very quickly and the cabinets themselves are all very nicely made / good quality. I would definitely recommend purchasing cabinets and accessories through this store anyday.

We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

They have a great selection of different types of wood and everything looked to be in fantastic…read morecondition. The person that helped us pick out some mahogany was interested in the project we were working on (a table) and looking for the most suitable piece of wood for that use. In addition to lumber they have a small shop with things you'd use for woodworking projects. Any time I am looking at bowed or mangled pieces of lumber at a big box store I wish I had just gone to L Sweet. I want to go back but their business hours are a bit limited during times I am free and my car is too small to handle most of what I would want to buy. It would be worth it to inquire about delivery - I should do that myself!

Good products but terrible service. Trying to get a quote for something takes forever. Email and…read morecall no response. Maybe they only like to deal with commercial buyers.

Went to Douglas Lumber looking for stair railings. Were given 2 booklets to go through and was told…read moreto go back for a quote. Went back today, January 28. No one wanted to help us. There were 6 salespeople sitting at desk. One finally came up and told us we would have to talk to a salesman. Took us back and the salesman told told him that he would have to call the company to get a quote. Went back to the showroom and he told one of the other men that he did know how the "f" to do that. He did not abbreviate that as I did. He did not know we heard him. A female tried to help but she also said we should come back when Brendt was there. Brendt only gave us the booklet I have never seen such bad customer service. I know Douglas Lumber was sold. They are getting a bad reputation when they always had a good one. Went directly to Coventry Lumber and they could not have been more professional! Guess I will be going to them from now on.

Poor customer service. Ordered 50k+ of windows and doors with them and wanted to return 2 standard…read moreAnderson 400 series about 5 days after my builder placed the order. They gave him the run around about special orders and blamed Anderson. So I called spoke to Dave who said a manager will call me back. 3 days later no call back. So I emailed the owner Steve Carlino. The return was 2k on 50k orders AND I probably KT would have done my kitchen and floors with them for the house we are building. He instantly read my email. He forwarded my email to his GM (gotta love email tracking tools). 3 days later STILL not a peep. I call back "o yes the owner got your email he will be reaching out to you". 2 days later STILL no reply . One more call, one more left message. Finally, Steve gets back to me with a BS answer same as his team gave my builder. BUT he did offer that if I spent another 75k (do my kitchen or floors with them) he'd give me a 2k credit. And then I could sell the windows on Craigslist. So I replied ...... and as expected received no reply. Hello Steven, I'm sorry to bother you on vacation and I hope the weather in Florida is as good as we had in Juno beach a few weeks ago. I tried contacting the management at Douglas and when I spoke with someone (Dave?) he was going to call me back and never did. I then took it upon myself to reach out to you directly over the weekend. A few more calls (3 to be exact) with the same results this week until your email now. The customer service experience so far has been lack luster to say the least. I'm pretty firm with our return policies too and sometimes we go over and above the polices when it makes sense to satisfy a customer, especially a new customer. It's pretty disappointing to hear the solution is: spend another 50k with Douglas then we will credit $2,000, which is something I'd likely get the sales rep to give me anyways in normal negotiations and "builder" discounts and so forth. Also I'll strap these windows to my roof, drive them home, and as you said go sell the two windows on Craiglist to a stranger. Maybe I'll invite him him to meet the kids and play with the dog. If it is your final decision to not put the product on your "Boneyard" Close-Out & Discontinued Items section and not refund or credit my builder or me the $2,500 for the two standard double hung santone windows then so be it. I will share my unpleasant experience with Douglas Lumber with our community and social media to let people know how my customer experience has been. Maybe me being a customer is insignificant to you (seems the way it is) and while margins are low as you say, they aren't that low. Even at a low 20% margin, which I am sure you make north of that, you still make 10k and minus 2.5k still leaves 7.5k on the bone, makes a customer happy, and likely would get repeat business for flooring and our kitchen. Don't bother setting up a store credit as we likely won't be purchasing anything else from Douglas Lumber. There are so many other companies who provide the same or similar products, the real differentiator for any non-OEM is customer service. Enjoy the rest of the vacation time.

Horrible customer service with no follow through on orders, lead-times and tracking numbers. I deal…read morewith this company out of necessity.

Old school brickyard with a good selection. Do not expect good customer service here. I believe the…read moreinterview process must hinge on finding the rudest candidates possible and then making them a job offer. Employee reviews likely Focus around who can treat customers most poorly. I've been here numerous times over the years and every time regardless of the employee they are among the rudest group of any business I've ever been to. They'll have what you need in terms of products but you will be shaking your head at how they go out of their way to be nasty on a daily basis. If likely is a terrible place to work. I did run into one really nice employee driving a forklift in the yard. I told him to run and not look back. In summary, they know their products and they have a good selection and if you're looking for an example of what not to do for customer service oh, this is the place to visit.

i met John at the tile store while I was looking to remodel my 2 bathrooms, the girls that works…read morethere recommended him to me. he came over to my home and gave me a very competitive quote. he also gave me a time line and a list of materials I needed. he listen to what I wanted and gave very constructive advise. needless to say I am loving my bathrooms. John is very professional, and he communicates well, always called back when I have question. I will definitely use him again on my other project.

Had John do a backsplash and floor for me, rates were very competitive, craftsmanship was spot on,…read moreprofessional and very clean. Couldn't have asked for a better job. I would recommend him to anyone looking for some great tile work.

My experience with M & J Supply has always been a positive one. From the beginning of my project,…read morethe staff was friendly knowledgeable and courteous. They explained how to choose the right siding and roof for my home. They treated me with respect and did not make me feel like just a number like the big box stores. I am so pleased with the product and service at M & J. Soon I will be remodeling my kitchen, I will definitely be using M & J Supply.

My incident has been resolved in a fair manner and I would be comfortable doing business with themread more