Came here for a smog check. Arrived on a very busy day and was rewarded with excellent customer…read moreservice & kindness the following day. Much appreciated :)

Easy. Fast. Smart. Reliable. Good price. No hassles. Smog check done with honesty and trust. Don't…read morehesitate. Just go here for your boring smog check and you'll have friendly service!

I had a great experience bringing my Mercedes here! The entire process was smooth, professional,…read moreand easy from start to finish. Moz at the front desk was very helpful and made everything easy to understand, especially as a woman who doesn't know much about cars. I really appreciated how patient and informative he was throughout the process. Roberto also did a great job helping me with my battery replacement at a fraction of what I would have paid at a dealership. He answered all my questions and made sure I understood everything. It's refreshing to find a shop that specializes in Mercedes, provides great service, and makes you feel comfortable and informed without feeling overwhelmed. I would definitely recommend this place to anyone looking for reliable Mercedes service! Just make sure to book an appointment ahead of time, as they get pretty booked throughout the day. I'll definitely be coming back!

Moz was fantastic! I brought in my car for service and couldn't be happier with how I left. He was…read morehelpful, transparent, and upfront with all the work that needed to be done along with what could wait. Francisco was also super helpful and thorough. Super nice too and he explained everything I needed since I don't know much about cars. I look forward to returning for the next tune up!

So far I've only written them a message asking for an estimate on getting a battery replaced. They…read moreresponded very quickly and were very helpful with the information I requested! I will write more if I end up going there and receiving their services !

DO NOT GO TO THESE GUYS!…read more I took my car there because my power steering fluid was leaking. I had them do a diagnostic to find out where the leak was. They told me that I had to replace the pump and the rack & pinion because they claimed that's where the leak was. It would've cost me $2400. It didn't sit right with me so I told them I would think about it and took my car, and paid for the inspection fee they failed to mentioned! I was surprised by that, but I paid it regardless. I took my car to another mechanic my friend recommended to get a second opinion. It turns out, the leak was happening at the hoses and I only needed to replace that! I was so glad I took it to another mechanic. These guys at AutoMed are liars and crooks. They insisted it was the pump and rack & pinion when it was the hose that needed replacing. Never going to them again. It surprises me how these guys managed to get over 4 star rating.

Good service at this center. Issue with coupon codes. Oil change performed. Visiting this area of…read moreCalifornia and really like this location of this valvoline instant oil change center.

I went in for an oil change and tire rotation today. The young men who helped me were very…read moreprofessional and thorough. Thank you for the great service!

I don't know anything about cars so I'm often weary of going to the mechanic. But Adam's takes all…read moremy worries away. Everyone there is polite, straightforward, and honest. I never feel pressured to have additional work done and when I have questions or want opinions I always receive helpful answers. I've been taking my cars here for years and they're running great because of this crew!

I am extremely disappointed with my experience here. I brought my car in on October 6th 2025 for a…read morediagnostic knowing I needed an oil change and possibly had an oil leak. I paid $130 for what was supposed to be a full diagnostic.. a thorough report of issues found after inspection. Instead, I got a single vague paragraph on paper (quote 1) summarizing $2,000+ in repairs with no itemized breakdown. I asked for photos, and they showed me pictures of my engine filters (note you have to get pass air ducts for this). Later that day I requested an itemized quote and suddenly the total dropped by nearly $1,000. Some of the issues just disappeared from the quote. That was my first red flag. How does a "diagnosis" of the same car change that drastically within hours? What did I pay $130 for if not an accurate inspection and record of the car's condition? I decided to check things myself. I ordered my own cabin, engine, and oil filters online for around $35 total (they quoted $180). I replaced the cabin filter in five minutes. Then I went to replace the engine air filter and immediately saw two large tears in both air intake ducts ... the hoses that deliver air into the engine (pre-filter at least). But both were completely ripped. This was never mentioned in either diagnostic, quote 1 or 2 despite being obvious... I paid $130 for them to "inspect" my car, and they missed something anyone could see under the hood? That's not just sloppy... it's negligent. And since accessing the engine filter requires moving those ducts, they had to have seen it. So, recap: I paid $130 for a diagnostic that missed two gaping holes in the air intake ducts something front and center. If I hadn't checked, I'd still be driving with this glaring issue. It's hard not to wonder if I was brushed off because I'm a woman. Im not the type to take someone's word without checking. This felt either lazy or deliberately dishonest. Fast forward to October 11, I came back for what I assumed would be a simple oil change. I'd already paid $130 for the lacking diagnostic, I believe I was informed with my initial quote that would go towards other services. Nope. They charged another $160. But I didn't have the energy to argue and I was planning to bring up the ducts. No one mentioned them... not even when I asked if there were any other issues. So I walked outside opened the hood pointed at the ripped hose and asked "What's this, and why wasn't it in my diagnostic?" The man looks me dead in the eye and says, "Oh, that's not really a big deal... most people don't fix that." Excuse me? I paid for a diagnosis and someone decided this shouldn't be included. Make it make sense. After pressing, he admits it should be replaced... something I already knew since I'd ordered both ducts for $30 online. Then he gives me a verbal quote of $55. I ask him to print it (because I'm not doing he said she said). He writes it up adding "no labor charge" like he's doing me a favor. I already had both parts sitting in my car. When I got home, I realized the quote was for one side the one I'd pointed at. Both were torn. At this point, I've lost all trust in this location. They're not transparent, not thorough, and the way they handled my situation was insulting. I hoped I could trust them with my car, but instead I learned a hard lesson. I'll now personally verify every service I pay for. If you rely on shops for maintenance.. open your hood. Watch a few videos. Understand what's being done before paying the "convenience" premium. Many of these fixes are simple and inexpensive. TL;DR: - Paid $130 for a "diagnostic" that missed two huge air duct tears. - Received inconsistent quotes -- price dropped $1,000 after asking for details. - No transparency or accountability. - Dismissive attitude when confronted. - Trust broken. Would not return.

I have been to this place twice and referred a friend also…read more Friendly and professional service They previously diagnosed and issue 2 other places misdiagnosed Reasonable price

We brought our car for an 830am appointment. We have been there for service a few times and loved…read morethe service. This time they never contacted us with an estimate, and didnt start looking at the car until after 12. They started working on it without contacting us to to tell us a price. We are very disappointed in the service department today. The woman who helped us did not appear to be knowledgeable and she did not listen. They were way too busy and should have explained that when we got there.

I was here yesterday and came back with a question. They were so accommodating. Very nice guys!read more

The sign says "15-minute oil change," but my visit took an hour and a half…read more I'm a regular Valvoline customer and usually go to the Woodland Hills location. Since I was in the area, I visited the location at 9014 National Blvd. in Los Angeles. What a disappointing experience. There were three service lanes, and the staff directed me into one behind a car already being serviced. I waited and waited while cars in the other lanes were serviced and left--including a car that arrived after me. When I finally spoke up, an employee apologized and explained that the car ahead of me needed a part they had to order, which had just arrived. If they knew that car was delayed, why direct me into that lane without explaining the situation? Instead, I spent an hour and a half watching other customers come and go. I also wanted to speak with a manager, but none was available. To make matters worse, they forgot to mark when my next oil change is due. I hope the manager reads this review and addresses the poor communication and handling of the service lanes. As a returning customer, I expected much better service..

Enrique and the crew are amazing I got air on my tires…read more This is my spot Thank you guys

Follow up from my review - Nov of 2023 for Cook's Tire & Service on Sepulveda in West LA:…read more "This place is a complete scam. I brought my car in for a lug nut replacement, quoted at 15 bucks. I knew this was a low price for parts + service, so I called two days before to confirm that there wouldn't be any additionally service fees. They assured that there wouldn't be. I finally decided to overlook other poor reviews since I go to UCLA and this place was closeby. I dropped my car off around 2. When I called to see if my car was ready, around 5, they said that It was actually missing an additionally second lug nut and bolt. They suggested I have it repaired for an additional 200 dollars. I already knew my car wasn't missing these parts beforehand since I had inspected and photographed my vehicle just a few days prior. I denied the service and decided to come pickup my car before they found another 'problem' with it. When I came back, I walked directly into the parking lot and found my car parked HIDDEN behind their DUMPSTER. I inspected the wheels and noticed that they STOLE 3 OTHER LUG NUTS FROM MY WHEELS, which they didn't tell me about when they initially let me know that I needed an additional replacement lug nut and bolt. Clearly, they were planning to upcharge and scam me for EVEN MORE after I paid the first 200 dollar upcharge. I would have been more than willing to pay 50+ dollars for the initial 30 minute lug nut repair, which Is why I had intially contacted them to see if there was a service fee. Instead, they tried to take advantage. My car is in much worst condition now." - Following this incident, I asked Cook's what they did with the stolen lug nuts. They denied that they removed them, so I took my car keys and stole back my car, which they had hidden in the back of the parking lot, behind a dumpster. I ended up needing to buy 4 lug nuts AND a lug nut bolt, rather than just the 1 lug nuts that was initially missing. I had to pay much more for the lug nut bolt replacement than I would have if Cook's didn't STEAL parts out of my car. This place cost me hours of time, hundreds of dollars, and inhibiting stress. I will never forget how rudely I was treated. DO NOT take your car here.

Danny, Steven, and Carlos were really helpful and I love how this place doesn't cheat you on the…read moreprices. They were very communicative and gave good service.

I had to stop by Jiffy Lube on Overland Blvd, Culver City since my "low tire pressure" light was on…read moreagain. He took care of it and made sure he showed me which tire was the culprit. He even showed me how to turn off the error message on my dashboard so it doesn't keep coming on even when the tire pressure was not low. Daniel is the epitome of someone who truly loves his job. Thank you for your OUTSTANDING SERVICE, Daniel. It means a lot to this senior citizen who will be driving back 50 miles home. You just gave me peace of mind. I'll be back when I visit my friend over at Sony Entertainment Pictures again soon to make sure my tires are in tip top shape.

Carlos was very nice and extremely helpful…read more We fully trusted this place because they are recommended by Ed Little Auto (who recommends West Coast when the work is beyond what they can do) My parents and I have been going to Ed little for many years, and they have excellent reviews. My parents have also used West Coast a bunch of times. My car was having some pretty severe issues. I didn't need an appointment to come in, the car was fixed by the next day (we could have got it back the same day if we wanted, but we let them keep it overnight for some extra testing) They didn't try to upsell us at all. They mentioned a few things that they noticed needed done and when we said not now..they didn't push. And these were things that would be obvious with the work they were doing..they didn't go out of their way to pull out air filters or check unrelated things we didn't ask them to, like Subaru did. Everyone was super polite, professional, friendly, and very quick to answer whenever we called. We were in and out quickly for both drop off and pick up. It was extremely pricey, but what isn't these days. But also, I did have a lot of broken stuff. I am no longer allowed to drive it like it's stolen.

I've been coming to West Coast Tire before, but unfortunately this experience was disappointing…read moreenough that I don't plan on coming back. I first reached out to Tom asking about Bridgestone Potenza RE-71RS tires. He asked if I meant the RE-71RZ, and I clarified that I specifically wanted the RE-71RS because that's what I currently have on my car. After that, I never received another response. Since I ended up getting the tires myself, I went on their website and scheduled an appointment to have two tires mounted and balanced. Greg then texted me asking me to confirm that I already had the tires before he could give me pricing. I responded right away, gave him the tire information, explained exactly what I needed, and also asked about an alignment. Hours went by and once again, no response. At this point, it just feels like I'm wasting my time trying to give them my business. I previously had an issue where my wheel valves were scratched during service, although, to their credit, they did replace the damaged one. Ever since that situation, though, the communication and service toward me have felt different. I can't say for sure if that has anything to do with it, but if a shop doesn't want my business, I'd rather they tell me instead of leaving me hanging. After being ignored by two different employees while simply trying to purchase tires and schedule service, I won't be returning, and I can't recommend them to my friends or other car enthusiasts that I know. I understand technical issues can happen, but that still doesn't explain my entire experience. I contacted Tom before this outage and after I clarified that I wanted the RE-71RS, I never received another response. Then when I scheduled through the website, Greg reached out to me directly asking for information and I replied immediately. From my perspective, I had already been having communication issues before yesterday's outage. Also, bringing up my other Yelp reviews has nothing to do with the service I received from your shop. My review is based on my actual experience trying to spend money with your business and repeatedly not getting a response. If the outage caused yesterday's delay, I'm willing to acknowledge that, but it doesn't erase the lack of communication that happened beforehand. I simply expected better communication from a business I've used before.