I have been trying to sign up for Mountain Valley Spring water delivery for over two months. First, they lacked sufficient bottles. Then, when I mentioned my Costco membership, they brusquely referred me to Costco.com and said there was nothing they could do. Unfortunately, Costco does not offer Mountain Valley Spring water delivery, only other Primo brands, and I'm back to square one. This lengthy, disappointing process prompted me to read the reviews, and after I realised who would fulfil my orders when I signed up, I decided against it. Thankfully, the signup process was awful enough to save me from further headaches. I was communicating with an "acquisition specialist" in Arkansas who either sends long, templated emails or one-liners--disinterested and challenging to work with. Avoid. read more

Re: PRIMO BRANDS - Water delivery This company is horrible!!! I have been transferred 4 times and disconnected and I have been on hold for over 2 hours. They are rude and don't seem to care about their customers, it is a horrible business. They have also raised their prices and sneak extra charges they don't tell you about. I should have been charged $32 (this is my bill) but then I discovered I was charged $48. I was told it was for delivery fees, but delivery was already included in that $32. What they say don't make sense, and they aren't honest, so I would be very aware of this company. Even Costco and Sam's Club sell water for $5, so save your time and sanity! I will never work with this water company again (sparkletts and primo is now one company) they merged!!! HORRIBLE read more

Sparkletts Water - My bill - Water Delivery Near Me - Gardena, California

Sparkletts Water is now Premo Water Premo water is terrible. 1. They changed my delivery day of the week without notifying us. They also tried to change the frequency from every 2 weeks to every 3 without telling us. 2. Price increased 3. Unable to talk to a human when you call 4. I found on the website FAW they can cancel your delivery whenever they want as long as they reschedule for a different day (which they don't tell you what that day is) Sparkletts was average to good. Primo is terrible. read more

They never make their deliveries on time for me. Then I make a new order and they missed that one. I am tired and thirsty.

Service is terrible. One trip they deliver more than ordered, the next trip they bill us more than delivered. Getting to talk to someone who can fix it is nearly impossible. Actively searching for a better provider, and will then cancel this service. read more

NO NO NO NO NO on Primo! Since they merged with Sparkletts, the service or lack of is horrible. For example, no show on deliveries, not the right number of bottles when they do deliver. No one needs the added frustration, shame on you Primo. Get your act together Primo or you'll soon go out of business! read more

Beware of this so called company! When they were spark-lets water they were excellent. Now they are horrible! Leave you on hold for hours, tell you they are going to resolve it but it never happens!!!!! Charged me for water I never received! Be smart don't use this crooked company! read more

Yet again, Sparkletts have given us cracked bottles and yet again we have to foot the bill for clean up. If you have to use Sparkletts (and to be honest they have such a monopoly that they don't even care about thousands of 1 star reviews), make sure to check your bottles when the driver drops them off or you'll have to deal with a mess at some point. Cancelled my home Sparkletts because of the same issue now about to cancel the Sparkletts delivery for 5 of our offices. read more

Sparkletts Water - Cracked bottle and waterlogged carpet - Water Delivery Near Me - Gardena, California

I just wanted to compliment our delivery man. He is super friendly and lightens the mood in the office when he delivers. I wish I knew his name so that I could thank him personally! If it helps, our office is on Vermont Ave in Torrance- he usually comes on Thursday. Please tell him that Kerri and the crew really appreciate him! read more

Primo is the worst company ever. I cancelled in the first place because they were inconsistent in delivering our water. Tried again and once again they never showed up on delivery day even though I called. They assured me the water was on the way. 3 days later and water still has not arrived. Avoid this company like the plague. read more

AWFUL customer service. They take forever to answer a call, literally almost one hour and that was each time we called. Then at some point they merged with Primo or Ready Refresh or something I don't know and just abruptly moved our account. They didn't refund us our glass bottle refund of almost $200 and it has taken over 40 minutes each time to call and it the call has been dropped. We gave up a month ago. Really wish there were more options for water delivery. read more

Terrible company !!! impossible to talk to anybody :) after they sold out to primo water is 10 times worse ,terrible web site worser customer service but great for billing ,even is my account is close !! they cannot find my account ?? and my address from there website ???? is ridiculous read more

If I could give 0 stars I would. I'm furious...they had the nerves to pick up the empty bottles today and still no water delivery in over a month. They push back the delivery date repeatedly. If you're luck enough to get a rep on the phone after sitting on hold for an hour, they lie and say water will be delivered and it never is. I have them on auto pay and can't remove my card. Will be canceling tomorrow, I've had enough. There has to be some recourse for customers, this simply isn't right. read more

We've been customers for over 10 years. Never had a problem until Primo/Ready Refresh took over the company. It's been two weeks and still no delivery. They pushed our date back THREE times without informing us. We called twice today to confirm delivery and were told they were on their way. Ten minutes ago, my husband received an email saying it won't be delivered AGAIN for another 4 days. I told him to cancel service. Not worth the headache. read more

I have been a member for years and today I found that there was debris in the container where I was drinking water for the past month. It was not visible as I paid no mind to the container until I decided to pour the remainder of the water into a separate cup. After seeing this in a glass cup, I realized the danger that we were pouring ourselves in. We were promised quality water not this. I called in three customer service number to report it. The call center was busy and loud that I could not really understand the person who was helping me. He was not sympathetic and was more interested in replacing the container than showing compassion for our wellbeing. He asks for the delivery date and time. I told him Oct 11, 2024 3:21pm. After he wanted to end the call without giving me a ticket number and he refused to give me his name. He finally gave me a ticket number and said I can talk to the local office when they call me tomorrow. Maybe they can help with the inconvenience. Worst service and worst experience with the quality of drinking water. Never had this happened to me. Look at the pictures below to see what we were consuming. I am so disappointed. read more

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I cannot believe I am still having issues with this company. I had cancelled service in MAY yet I am still getting charged for water that I had not even received. It is extremely frustrating that every time I contact this company I am on hold for AT LEAST an hour and then I am promised that I will not be charged and my account in closed yet I receive a phone call or an invoice stating that my payment is past due. Again...for your sanity DO NOT get service with Sparkletts. read more

With sparketts for over 25 years. Never had a problem with them. Recently they have failed to deliver water as scheduled twice. Called CS to find out what's happening and was told due to recent merger service was interrupted. Was given a number to call local office so that I can figure out when water would delivered. Obviously this new company is not interested in maintaining their customer base. I will be canceling service first thing Monday morning. read more

Don't delivery on time based on the date customer service advise you. Failed to close out the account timely. Delivering water after account is close. Called six time this month with a 45 min response time for each call. Each representative give you different information. read more

False delivery promises. They keep deleting your delivery instructions on the Sparkletts website. They are now making up random delivery tickets. Drivers will ignore any delivery instructions given. read more

Sparkletts Water - Charging us for non-delivery. We have been waiting since the 26th - Water Delivery Near Me - Gardena, California

Wish I could rate a negative 10. Everything this company touches turns to crap. They bought and ruined Mountain Valley Water and they have the worst customer service in the world. Avoid anything to do with this company or you will be sorry. read more

Juan Lopez The person who delivers the water sis not deliver it. They charge for the water and the rent for the dispenser. I cancel the service I pay in full. They charging for the rent the dispenser the company don't collected the dispenser and the company send me to collection, because they didn't pick up their dispenser. They are thief. read more

Infuriating No delivery Cumbersome robotic phone system Finally made contact with a rep and was given a false delivery promise Been on the phone 45 minutes trying to get new delivery commitment Thier robot suggests you leave a number, they'll call back, I did, phone rings once and goes to voicemail. Water is 13 dollars per five gallons with a 13 dollar delivery fee.. You would think it was bottled at Lourdes I'm done read more

I am writing to explain why I have called today to schedule my account to be closed next Thursday. I work in an office building with multiple Sparkletts accounts and delivers, yet for the last several months Primo has been unable or unwilling to deliver water to my office despite repeated efforts on my part. I have called customer service at least 4 times. Each time the person on the phone claimed to solve the issue and that water would arrive the next delivery -- it never did. I called to cancel my service and was offered to have a branch distribution manager reach out to me to solve my issue. The manager called me and left a voicemail; however, he did not respond to my 3 calls or voicemail afterward. I ran into a Sparkletts driver at a gas station near my work and asked him to share a note with my phone number with the driver who serviced my buildings -- nothing came of that. In the meanwhile I have been paying for coolers that I had previously requested be returned and which i could not even use after having no water deliveries. I should be refunded for the last several months for this. I called again today to cancel my service and scheduled a pickup of my equipment and remaining (long empty) bottles next week. The person on the phone did not seem to care about the issue and clearly wanted the call to finish quickly. I fully expect Primo to fail to pick up the equipment and I will be forced to call again to find a delivery address so i can drop off the equipment myself. The service of my commercial address has been so poor I am considering cancelling my private address which itself has had no issues. Reading previous reviews reminds me of my own story. As an added bonus I could not even write my story down into their customer contact portal which claimed to have an issue (see attached). Updated review to include company response. Worth noting I did not see any 1-star reviews updated with higher ratings after having their issues resolved. read more

Sparkletts Water - Poor customer service portal that would prefer you call them and hopefully just give up. - Water Delivery Near Me - Gardena, California

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The WORST! We ordered service for the entire set up. This was Thursday. They set the date for delivery for the following Monday. They have no specifics like between 9am to noon or afternoon....just between 9 & 5. Monday....all day waiting. Nothing. No courtesy call or anything. Tuesday....nothing. I called They said, "Tomorrow for sure.". All week. Called, asked for a supervisor. No supervisor. No one had any idea what was going on all week. Weekend is here, I'm not waiting around for them this upcoming week. I just don't care about it anymore. The absolute worst, 3rd grade intelligence for customer service. They should be so embarrassed. read more

I've been their customer for over 25+ years.. i never had a problem until Primo Waters took over and for the past year + .. the delivery man can not delivey the right amount of waters .... Each time i call, they apologize and say that they will pick up the excess amount of bottles .. but they never do.. company has too many incompetent people.. its bet tiring.. I have now cancelled .. they are a total disappointment .. and sad that they will treat their loyal customers like this read more

Wow, now I know why this company has a 1 star rating. They really don't even deserve the one. The driver decides if he's going to skip you for months at a time.. nobody ever gets back to you or helps you out. Might as well go pick up your own water.. or you will be very thirsty. read more

I had Sparkletts home service for many years with no problems but something happened this year where over several months, the driver could never get my delivery right. I tried talking to him in person, calling customer service, sending emails. One day I even tried to flag the truck down on the street as he drove by my house and did not stop to deliver the water. No one ever contacted me to try to make it right so I cancelled the service. It just got too crazy and frustrating. I wish I'd looked at the Yelp reviews. After reading about all the delivery problems others have experienced, I would have cancelled a lot sooner. read more

If I had a few million dollars and wanted to multiply it several times, I would start a water delivery company called "Not Sparkletts" and I'd probably instantly get most of their customers to switch. That's how impossibly bad Sparkletts is. This company takes the apathy of the DMV, combines it with the incompetence of USPS/FedEx, and adds a dash of fraudulent billing practices. Sparkletts will screw up so badly and so often that it seems like the employees want the company to fail. You cannot get a credit for a missed delivery. You cannot request a change. You cannot do anything but pay them and then take whatever they give you and hope it's the right product. Then when you are sick of this, you cannot cancel. They simply don't do it. They keep charging you and will eventually use a collection agency. (No idea how any collection agency is willing to buy their accounts after years of incorrect billing). Install water filters. Buy water at the store. Do anything. But don't ever make the mistake of signing up for Sparkletts. read more

We have experienced bad service for the delivery of water. We have been customers for years. They set up a delivery date and the water is not delivered on that date. Sometimes it takes 2 or 3 days after each schedule date for the water to arrive. Email notifications of delivery is always wrong! We got tired of poor service and cancelled the water, so now they charged me for two bottles that was after the cancellation date and we never got the water. Charges for 2 bottles plus delivery charges!! This will be the second call to make sure they stop deliver and correct billing for August. Poor customer service! Go to Arrowhead or somewhere else! read more

It's been over 6 months since I canceled my service with this company. I even drove the water cooler and returned it myself because they wouldn't pick it up. I made sure to have everything paid off because I didn't want to ever deal with this company. To my utter surprise I got a collection letter for $215.99. I really hate this company and most of the employees who are rude and don't know how to do their job. Now I have to deal with a collection agency who's just as bad as the sparkletts primo water employees. I really hope that costco drops their company bc they are the worst at every thing they do. read more

Sparkletts Water - Nasty water - Water Delivery Near Me - Gardena, California

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ZERO!!! I only wish I went to Yelp before I signed up at my local Costco for water service. He really made it sound convenient. There was absolutely nothing convenient about this service. The worst company I have ever dealt with. read more

We had a scheduled equipment pick up for May 13 and nobody ever came to pick it up. I am 5 months pregnant moving the cooler and all the water bottles in every damn day. If no one comes to pick it up this week we're trashing it. This is unacceptable and absolute bullshit. Someone needs to contact me and pick up the equipment NOW. read more

Worthless water service. Water machine rental is too high. I could purchase my own with half a year rent. Five gallon water price is equal to buying water from a regular market. Delivery drivers does not inform you as they arrive to your doorstep. I pretty much have to imagine as the water must have been delivered or hear a truck sound. Collecting money for every drop of water is to the point. Businesses might not care for the issues but for a daily functioning home this is not making life easy. read more

I am a home delivery Sparkletts customer living in Long Beach. I signed up through Costco. The delivery service is unreliable. Promises and schedules made only to be broken and ignored. I don't know if my service comes from Gardena or another location but wherever it comes from, you will have nothing but headaches. Try calling the branch. You'll get voicemail. Rarely will anybody answer. I've spoked with the manager repeatedly. I could go on for pages relating my attempts to get service but I'm here to tell you that if you don't care when you get your water, try your luck. Otherwise, find a different vendor. read more

The lady was nice and took the machine that I dropped off gave me a receipt so in the future I will let them know that I took the machine back! read more

it is really bad services, they change my deliver schedule day by day, even we keep calling told them we already out of water of warehouse. we will cancel our account, no more with this service. read more

Unfortunately I have to agree with the rest of the negative reviews. there have been several missed water delivery attempts, after Sparkletts not delivering on about four attempts I have now canceled my service and two attempts to pick were failed due to them not coming to pick up the water dispenser. now I'm trying to obtain a drop off address to get rid of this water dispenser that I'm renting monthly I was told that a supervisor will be calling me back within 24 hours (why can't I just be provided the address with the customer service rep??) I've called twice and nobody's ever called me back it's been over a week now and each time I call them the hold time is about an hour. To future customers I recommend finding service elsewhere. read more

Once again Sparkletts is disappointing. We used to get service every Thursday. We have bottles gathering outside and being ignored. The only thing that is on time is the bill. We are seriously considering cancelling the service and going with Arrowhead. We enjoyed Sparkletts for well over a decade. It is clear to me that it must be the current leadership. I can't believe the customer service is so poor now. read more

Sparkletts Water - Pictures of the empty water bottles waiting for pick up at our residence. - Water Delivery Near Me - Gardena, California

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So we signed up at Costco in the beginning of October. Our first delivery was scheduled for a Monday. By 4:30, no water and dispenser had been delivered so I call. Was assured it would arrive but may be just a little late. Tuesday rolls around and same ole story. Customer service apologizes profusely and that it should arrive. By 8 pm, we decided that we're just not even going to try using their service. I mean this is their first impression? The customer has to be the one to call to see if and when the delivery would arrive?!? Unfortunately we could not even get through on their toll-free number. Finally arrives Wednesday. By this time, I had already toted a 5 and 3 year old and a 9 month old with me to fill up our water jugs. So me and the mister decide screw it, we'll give them a try. The driver was real nice and had explained this to set everything up and what not. So our delivery was scheduled for yesterday. Lo and behold, it does not show up. Again. I called customer care and the representative puts me on hold to find out what's going on. She spoke to some manager named Anthony. (At least that's what she told me). She said Anthony assured her that our delivery would arrive first thing in the morning. It's past 2:30 in the afternoon, which isn't even morning. I call and was given the "sorry for the inconvenience" spiel but due to what's going on they cannot guarantee delivery. Um, what?!? This is a horrible way to conduct business. Anyone know of another company that delivers water? C'mon, Sparkletts, get it together. Don't email a delivery schedule if you just plan on delivering whenever the hell you feel like it. read more

This has been one of the worst customer experiences I've had in a while. My rating is actually 0 because of the hassle I've had to go through the last 3 days. As a new customer I should not have to spend 3 days following up on driver status. I understand this location is short staffed but communicating this to your customers would be beneficial so people can expect longer delays. My order was to be delivered on Wed 7/20. I waited all day for cooler + water to be delivered. I was reassured 4 times that the order would be delivered. Delivery times are 8a-5pm. 6pm came and still no delivery but 10mins later I saw the truck drive by on my street but it didn't stop. I had to wait until the next day to call customer service because the department was already closed. Thursday 7/21 I called at 9:30am to cancel my service altogether! I was not expecting a delivery since my service is canceled but at 11:30am the delivery was sitting on my porch. I had to call back 3 times to make sure it was picked up the same day. Of course it wasn't because the driver and the supervisor does not check their messages! Friday 7/22 I call back to make sure the order is picked up today. The agent tells me they left a voicemail and sent notices to the driver and supervisor to call me today. As of now, no phone call. Paula who is a manager at the call center left me a message to ensure that the order would be picked up today however she did not mention that a pickup was not scheduled so again, I have to wait due to their error! Called back to speak to another agent who scheduled the pickup for next Wednesday. Why do I have to wait that long?! It's their fault for delivering after I canceled my service. The whole point of canceling was so that I didn't have to go through this BS! This location is below 0 in terms of service. Hire a new manager because that person is not addressing the concerns of customers. At least respond when someone is trying to reach you. We pay Sparkletts for a service so they should do more to appease the customers. Worse service and I won't ever recommend it. From the reviews here on Yelp, no one recommends it. Make sure to also get your credit care removed from their system to avoid having to deal with billing issues once you cancel the service. My rating is still a 0! Today (7/27) was my scheduled pickup day. It wasn't a surprise that the driver requested to reschedule but no one reached out to me to let me know. Sparkletts communication channels are horrible. Multiple people dropping the ball in customer care and management. I had to call back a second time today, only to be told that a pickup would not be made & they had no reschedule date. How is this location still open and people still have a job? The fact that there is no concern about the inconveniences these drivers cause to their customers, is mind blowing! One person said that the tracking program for driver ETA was so bad that they don't even have access to see the drivers location anymore because it was so off on the actual times. I understand being short staffed but not communicating to customers when it impacts the customer is not good for business. I have no confidence that this equipment will be picked up so I'll have to drop it off myself. I will not wait another week or 2 for Sparkletts to fix this problem. The manager Sharon did let me release my frustrations but not much she could do to ensure my pickup would be done. Sharon called back to let me know that the branch manager said to reschedule a delivery for 7/29 but it will be the same thing like last week. No pickup so I won't even waste anymore time. I recommend that you never do business with Sparkletts unless you want to spend your days as a new customer following up on the status and checking if someone will address your issues. Thank you Sharon for trying to help but Sparkletts will continue to lose customers if they don't fix their internal communication structure/processes. Any responses from Yelp "business owners" don't mean anything because no one gets back to you anyway. This company is a huge fail! read more