Please read this before hiring them. Sorry it's long, but it's important if you don't want to get screwed!
My family & I have been loyal customers to Shamrock for over 15 years. My grandfather hired them many times, my mother worked w/them frequently over the last 5 years, & I recently hired them for several plumbing requests. Until recently, they have been fantastic! With Luis being their lead & ensuring that everything in the field was done above expectation. There were never any issues when they were working w/my grandfather & mother. As soon as my grandfather passed, & they had to work solely w/my mother as the head of the house (a female vs. a male), the problems began. Now working w/me as the new head of the house, they have been nothing but rude, demanding, & unprofessional. This will be the LAST time I will EVER be working w/them again since Luis has been promoted & is no longer in the field, leaving Paul as owner to run the show and deal poorly w/customers.
After multiple back & forth conversations & a detailed email regarding the work that needed to be done, workers were sent to complete the work with LITTLE TO NO INSTRUCTION! They had no knowledge of the detailed email & did the bare minimum of work while they were at my house. Things like installing my kitchen faucet backwards because the soap dispenser was in the way of the handle, without even speaking to us about potential solutions (such as not installing the soap dispenser) or letting us know that it would be backwards! Leaving 5 feet of piping in our driveway that they removed & replaced w/copper piping (but just left their trash behind). Throwing out the entire installation box from the kitchen faucet, including any additional parts, instructions, & registration information!! Leaving the sensor for our new faucet just dangling under our sink without even attempting to properly mount it. Lastly, we have requested MULTIPLE TIMES for them to update our records to my phone number & remove my mother's number. Yet they are still calling on her phone instead of calling me. Their work & attitude during the entire installation was completely unprofessional & absolutely unacceptable.
We contacted the office to discuss the issues w/Paul, as well as calling Paul on his direct line which he had personally provided to us. He was on vacation at the time & was not happy that we were contacting him regarding this job, again. Once he returned from vacation, he showed up at our house & demanded to know what the problems were...obviously already annoyed and w/no seeming interest as to how HIS CUSTOMERS were treated. We explained the issues & were told "well, my guys don't act like that, they are just quiet". When we again attempted to explain the situation & our dissatisfaction w/the work, we were told to "shut up" so that he could talk over us! His demeanor & attitude were so abrasive & brash that I could hardly believe we had been working with them for over 15 years. He put my mother in tears before he left! As this was MY first experience w/Paul, I can definitely say I would NEVER be interested in working or dealing w/him or his company EVER AGAIN!!
When it came time for us to pay for this pathetic excuse for work, we received an invoice & called to make a partial payment. Being loyal customers for over 15 years & ALWAYS paying our bill in full (frequently before the invoice is even received), you would think that breaking an invoice up into payments would not be a problem. We made one payment last month w/no issues. However, when calling to make the second payment this month, we were questioned on if a payment arrangement had been set up w/Paul. Then advised that he would be calling us promptly. Paul then called to yell at us (not discuss anything, just bark orders) yet again & demand immediate payment. Stating that we have to ask him to in order to be able to make any payments. He then threatened to put a lien on our house!! There was no inquiry regarding if we were having trouble making payments, empathy for a 15-year customer, ZERO cares were given! Now, if this invoice was for thousands of dollars...I would maybe understand. But it is for LESS THAN $300!! So apparently this is now the type of company that threatens its customers instead of trying to find a solution. They must be really financially hurting for our invoice to be affecting them so intensely.
Don't waste your money or your time trying to deal w/them. They will simply overcharge you, misunderstand your needs, & then yell at you for their misunderstanding. Definitely look elsewhere for a local plumber! It is sad that this company has gone so far downhill, as they have been our go-to plumbers for over 15 years. But they are not the same company they once were. We have never even received an apology for the way that we have been treated by the OWNER OF THE COMPANY. Everyone has bad days or miscommunications, but the way that this situation is being handled is appalling. read more
