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4 months ago

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6 days ago

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2 months ago

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2 months ago

This shop is so cute and well organized. The owner was nice and helpful. I came home with lots of goodies.

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3 months ago

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6 months ago

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Calico - Mill Valley Calico Storefront

Calico

(16 reviews)

$$$$

Be very careful with this store. I was going to order fabric that was on sale in October for…read morecushions. After I made a selection Amanda measured the cushions that I brought in to tell me how much yardage I would need. After I got her figure, I went to my own upholster to confirm the amount of yardage, as the fabric was $110/yard. Amanda quoted me that I needed 7 yards and my upholster said a little over 1 yard. I ordered 2 in case I needed it for something else. That's quite a difference in price Also, I had ordered and paid for motorized roman shades November 4 that were on sale. I signed a paper with my payment that day. When I called in late December to get an estimate of delivery they could not find the paper that I signed that I would pay for the shades. I already paid in November with my order. So my order did not get started until December 8 as I had to resign their promise to pay contract . Since it takes up to 10 weeks for assembly, I'm still waiting for my shades. Be very careful and don't let them tell you how much you need, get a second opinion.

This rating is for the store personnel. The people who do the measuring, fabrication, and…read moreinstallation deserve a five-star review, but there is no way to rate them, or interact with them, separately. The only customer-interface (or significant lack there of) is with the store. We had a fantastic experience about 8-9 years ago with custom living room drapes made by Calico, and when we needed new bedroom shades I turned to them. Due to covid, I ordered swatches online and selected the fabric I wanted, then left a voice mail and email that we were ready. The woman who returned my messages was helpful and had good ideas. She arranged a measurer to come and gave us a quote and date by which the coverings would be ready. All good. Then, radio silence. I called and she was never there. The date came and went by months. No return calls. I escalated to a district manager and said to cancel everything and refund my deposit. I received a call back from the store manager who apologized and promised to handle it herself. She said that they looked beautiful and we're almost done, we could have a significant discount, gave us a new delivery date, etc. She promised to call every Friday. She called once, blew through the deadline, we never heard from her but eventually got a call from the installation person. The coverings are nice and we like them. We were charged the full amount. I disputed it with my credit card company and called the store manager. She never returned my call, but the charge was reversed a couple of days later. The final product is nice but we will never go there again! Too bad their customer service is abysmal because the work product is okay.

Spare - fabricstores - Updated May 2026

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