"A Rough Start with a Redeeming Finish"…read more I flew into Atlanta for my girlfriend's birthday and we visited the spa at the W over the weekend and to be honest, my experience started off on the wrong foot. I scheduled these massage services well over 6 weeks ago and there was a mix-up with my booking not one time, but three times. And when i arrived to check in, I was told they moved me from 3:30 to 4:30 That didn't work for my evening plans. And that's when everything turned around. The manager, Lorraine immediately stepped in and sincerely apologized. Not only did she offer both of us complimentary champagne, but Paola and Rahsaan were incredibly kind! The level of empathy and professionalism they showed completely shifted my perspective. They were able to move both of our services up to 1:30 and 2:30, and while we wanted later times, this ultimately worked out for us. The therapist, Leasuer was exceptional--attentive, skilled, and clearly experienced. That session alone was enough to make me reconsider my initial disappointment. It's rare to see a business take responsibility and work so hard to make things right. While my first impression wasn't great, the genuine customer care won me over. I'll definitely give them another chance.

Overall, a very good massage experience. My back felt much looser after the session, and the…read moretherapist was attentive and professional. The atmosphere was nice, but the room was slightly chilly, which took away from the comfort a bit.

I'm writing an update to my 2020 review because I gave the spa an opportunity to address this…read moreconcern directly before posting publicly. In January, I took the time to write a thoughtful and professional message and electronically send it. When I arrived for my February appointment, I realized I had not received a response. I printed the message and hand-delivered it to the staff. One staff member verbally acknowledged, "Yeah, we received it." Now, as I prepare for my March appointment, I still have not received any response. As noted in my original review, I have been a loyal customer since 2020 and schedule my appointments for the entire year in advance. My massage therapy journey began in college after a physician referral, and it has remained an important part of my wellness routine ever since. I value my relationship with my massage therapist just as I value relationships with my physicians and hairstylists. Jordan knows my body well, and I feel comfortable in his care. To be clear, this review does not reflect the majority of the staff. Many are consistently kind and professional, such as Amour. This feedback is directed toward the staff who appear dismissive and unwilling to provide a professional response to reasonable customer feedback. While booking my 2026 monthly appointments, I noticed yet another price increase. The 90-minute deep tissue massage increased from $155 to $180 -- approximately a 16% increase. I did not request any price adjustment or special accommodation. I simply scheduled a 60-minute deep tissue massage at the current $140 rate. My only request was that the spa consider announcing annual price increases in advance. In the past, staff have called to acknowledge feedback, which I appreciated. I expected the same professional courtesy this time. I am not asking for the owner to contact me -- simply a professional acknowledgment. This seems reasonable considering the spa regularly sends emails and newsletters with other announcements. A former employee mentioned the spa has been under new management since I began coming in 2020. If expecting basic communication and professionalism is unrealistic, then perhaps my loyalty as a long-standing customer is also being taken for granted. Supporting a business should never feel like your voice is dismissed and doesn't matter.

Maurice and Ren did an absolutely astounding job with the couples massages! Maurice worked hard for…read moresure, I am typically in a pretty fair amount of pain daily at this point and high pressure helps relieve that, and Maurice did some things no one else has done before, and they really helped my arm and lower back feel better. My girlfriend loved her massage from Ren. Facility was clean and quiet and relaxing. Highly recommended! J.Ja

I recently visited the spa at the Four Seasons Atlanta as a birthday treat, and it was such a…read morememorable experience. From the moment I arrived, the atmosphere felt calm, welcoming, and truly elevated. I was greeted with sparkling cider, which was a thoughtful touch that made the experience feel extra special. The therapists were incredibly kind, attentive, and professional--they made sure I was comfortable throughout and tailored the experience to my needs. The space itself was clean, serene, and beautifully maintained, which really added to the overall sense of relaxation. Everything felt intentional, from the service to the ambiance. If you're looking for a place to unwind or celebrate something special, I would definitely recommend this spa. It's a great option for a self-care day or a meaningful treat.

10/10!!! I visited…read morethe spa for a pre-Christmas mani and pedi. EXCELLENT service from start to finish. Complimentary valet for spa guests makes arrival seamless. Check in was quick and efficient. The young woman who gave me my tour was so kind and thoughtful. I spent some time in the sauna and relaxation room before my service. The hot drink of the morning was peppermint tea. PERFECT. The tech took such great care of me - one of the best spa mani/pedis I have had in YEARS!!! I'll definitely be back and recommend going earlier in the day if you prefer a quieter and less crowded experience. This place was packed by noon.

I will always recommend this location when someone asks me about spa services. I have been coming…read morehere for 3 years now, specifically to see Nicole for my facials. She is super amazing! Even outside of her, the staff is always professional and kind. Roxana is the best for massages! If you are close to this specific location come here! Even if you aren't, take the drive!

Awesome experience! Celebrated my daughter's sweet sixteen in Atlanta by treating her to a…read morenurturing facial. She loved it! My massage was no short of amazing! Super friendly staff. Thanks for making my baby girl's day special. She is literally glowing.

I booked a deep tissue stretch massage at NOW Massage West Midtown a few days before my marathon,…read moreand Zanah absolutely delivered. She was amazing -- got deep into areas I didn't even realize were holding tension and focused on mobility, recovery, and real body work. This wasn't just a feel-good massage... this was purposeful. I walked in tight, heavy from weeks of training. I walked out lighter, aligned, and feeling like my legs remembered who they were. Exactly what you want before race day. Zanah has strong, intuitive hands and clearly knows the body. She took her time, listened, and worked with intention. I left feeling like a new man -- reset, grounded, and ready. If you're an athlete, runner, or just carrying stress in your body, I highly recommend booking with Zanah. I'll definitely be back.

I wasn't able to book an appt at my usual spot so, I decided to risk it all and go outside of my…read morenorm. I found The Now. I really like the layout, it's very airy and serene especially the massage area. The secluded beach getaway vibe was working for me the curtains and atmospheric sounds definitely help to set the mood and help you mentally escape. Walking in I was greeted by the friendly staff and ushered to the back by my therapist who took time to ask me my preferences and areas of concern....I liked that But, my actual massage experience was not great. I purchased the 80mim deep Tissue, my therapist never applied the proper pressure for the type of massage I requested, even after informing her to apply more pressure. I was just being rubbed on, for someone that works out as I do that's just a waste of my time. I left with the same stiffness and knots....not feeling rejuvenated at all. Which is disappointing seeing others had better experiences. My assessment was that she was new and not the best match for me or the massage. My therapist was not as skilled as I would have hoped for the price Now asks for. My recommendation is that Now should do a better job of paring therapist to the client and type of massage, I do not see myself going back after this experience.

This is the only spa I will go to in Atlanta. I feel truly cared for and pampered when I am there…read more Her skin car recommendations have never been wrong. I have sensitive skin and her products have never made me break out, and I always leave feeling renewed!

Extremely convenient location, parking was easy once I saw the sign, pulled up drive way and the…read moreback is very cute! The front has some landscaping being done but it didn't bother me at all. The entrance around back is decorated with lots of plants and foliage, it was easy to spot and the door led to the waiting area. I was welcomed and waited just a few for my scheduled services. I did a 50 minute hot stone massage and the woman who did it was fantastic, she really focused on areas I mentioned and I felt really refreshed after. Prices were perfect for the services offered and I'll be back any time I need a little de stressing!

Overall, my experience here was decent. This is a great find through Groupon so that's a huge plus…read more When I got there, the staff were really nice. My massage was amazing. As far as the look, compared to the hotel itself, the waiting room and powder room were a bit underwhelming. I booked the earliest appointment and they were out already out of champagne which was interesting (it was supposed to come with my service). And to note, if you book the earliest appointment, you can still arrive early. When I booked my massage for 11AM, considering the spa doesn't open until 11AM, I was under the impression that that's the earliest I could arrive. However the time I took to get ready was deducted from my massage which was a bummer but understandable per the policy. So don't be like me haha. They're only open Thurs-Sun so not much room to call for Q&A.

One word: Relaxing!…read more By the grace of G-O-D I was able to snag a massage cancellation as my own!! Working every Saturday and Sunday, I took advantage of my first weekend off with brunch and a spa evening at The Starling! The staff were very nice and accommodating. They made me feel comfortable before, during, and after my appointment. The amenities include your choice of infused water or hot tea to enjoy, secure lockers to place your belongings, robes and sandals for wearing around the facility, dry sauna with aromatherapy and a steam room/shower combo. I enjoyed a 90 minute massage with hot stones. It was customized to focus on my target areas and my LMT was great about checking in about pressures and temp of stones throughout. If you're interested in facials or mani/pedi. They offer those services as well. So happy I was able to use my spa finder gift cards to help pay for this relaxing experience. Afterwards, I enjoyed went to the bar located in the lobby (Latana Lounge) for small bites and a couple drinks. In true J fashion, I had the bartender whip up something from scratch. I love seeing their creativity flow! The Bang Bang shrimp was perfect! Check out my reel here: https://www.instagram.com/reel/CxN7IKtgQaQ/?igshid=MzRlODBiNWFlZA==

Stopped by on a Friday because my boyfriend surprised me with a couples massage at the Howell Mill…read morelocation of Massage Etoile, and we had such a great experience! From the moment we arrived, we were warmly welcomed and guided through the check-in process, including selecting the focus areas for our one-hour massage. Since I spend a lot of time standing, I requested extra attention on my legs, calves, and back, and they absolutely delivered! The massage was relaxing, thorough, and exactly what I needed. The space was clean, calming, and we felt completely comfortable and safe throughout the experience. To top it all off, we walked out to glasses of champagne and chocolates, which was such a nice touch. We left feeling refreshed and relaxed and will definitely be back soon, hopefully to check out one of their new locations!

On a week night, decided to book a Couples Getaway Package. We love wellness, self care and just…read moredisrupting the week with a massage treatment. This location is very tranquil - a big departure from the busy street outside. The waterfall wall creates a nice sound effect that drowns out the horns and traffic. This is also the view from the foot massage area. The therapists ask your pressure level (light, medium, sports) and they provide robes if you're not dressed for the foot soak and massage afterwards. The foot massage comes with bottled water and a piece of candy. Then we made it to our massage room that included two beds and a large whirlpool tub. Fresh rose petals were everywhere creating a great ambiance. The two therapists come in and get to work. The oil they use is generous and they cover the back & front. Lastly, a 30 minute soak in the whirlpool that's cozy for 2. You also get a glass of champagne. Truly a getaway experience! Parking is free out front. The costs is comparable for 140 minutes service for two people. I would come back and recommend it for friends & lovers.