Wow I wish I would have read these reviews prior to purchasing a couples massage on Groupon. I purchased this offer as a birthday present for my husband only to find out they were extremely overbooked! I thought I was fortunate enough to get an appointment within one months time, only to receive a call to cancel 55 minutes prior to our appointment. They claimed "their masseuse had an accident and her bone is sticking out of her arm". First of all if you have a business that's this overbooked, why in the world wouldn't you have multiple masseuses working for you or at the very least, a backup masseuse??? They called twice to confirm my appointment the day before. During the second call within the same day, I could tell I was dealing with an inexperienced person as I could hear her being coached in the background. I have no problem with someone being new but, after reading prior reviews, it's obvious that their sraff is inexperienced. When I explained to the rep who called me to cancel, that I could not cancel because my husband and I have already taken vacation time and waited 1 month for this appointment, she YELLED at me. Stating something ridiculous like she was not going to make this person work with a bone sticking out of her arm. How ridiculous does that sound? No apology, no sympathy and extremely unprofessional! Many people are unaware when making this purchase through Groupon, that this business is extremely overbooked and has moved to a very unsightly industrial location near a paint and bicycle repair shop at 1900 West Esplanade Ave in Kenner. You can google the address and see how unsightly it actually is. Even when I called the first time to make an appointment I should have noticed the red flags I experienced during the conversation. RED FLAG #1 When you call to make an appointment you receive a voicemail that has a repetitive message mentioning to only leave ONE voicemail and/or text. This is an immediate indication that people have called repetitively in attempt to make an appointment with no timely response. RED FLAG #2 It took them 3 days to return my call for an appointment. RED FLAG #3 The person who called me sounded extremely unprofessional and irritated. I've worked in the customer service industry for more than 16 years and know that no matter how frustrated you are, you DO NOT express or exhibit that kind of behavior to clients. Especially when someone is trying to give you money! RED FLAG #4 This business has since reduced their price on Groupon for a couples massage in order to get more business as it appears from not only my experience, but from the reviews I've read, they are now losing business due to their lack of professionalism!!! My impression is that this business is completely focused on money coming in and has no experience, or desire for repeat customers. I hope my review saves someone else the disappointment and waste of money. The only saving grace here is that Groupon is very good about offering refunds for businesses like this. read more