My mother in law booked appts for my daughter and I to get mani/pedis done. When we walked in there was no warm greeting. In fact there was never any welcoming feeling at all. My daughter is 12, we had to have our appts one after the other because they don't have staff, I understand that. So I sat in my car for an hour. Then it was my turn so we switched and she sat in the car for my appt. I tried to have some sort of conversation with the nail tech but she wasn't interested in being friendly. The service she performed was mediocre. My feet are fairly soft with the exception of rough spots on the outside of my big toes. So one spot on each of my bit toes. The rough spots are stiff there, the "massage" never went higher than my ankle and felt more like a tickle rub vs a massage. I also was told by my mother in law that the appt was made for both mani and pedi but we were told we were done after the pedicures. I didn't set it up the appt so we just left. $90 for 2 mediocre pedicures and I still need to give my toes some attention. I assumed this place was amazing since it's in a beautiful historic building and has been in business for years.. but that's not the case. We will not ever be returning. There are many other spas and nail salons where they are happy to have you as a customer and actually do an amazing job for way less than what we spent here. Thankfully we had gift certificates or I would have been very upset at the services performed. I'm rating this place at a 2 because the building, massage chair and heated table you lay on were nice. The paint job was decent as well but there was no scrub, or anything. Do yourself a favor and go somewhere else, you'll get better service at Le Nails done the road. read more

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I hadn't heard the best things about this place but, my husband got me a gift card for Christmas & was bugging me to use it! It's very beautiful inside & I was greeted warmly by the receptionist. She was very nice. I scheduled a European pedicure & reflexology..... The nail lady was not very friendly at all!! I use a rollator to assist with my walking & had a hard time getting up on the bed. I have MS & I have difficulty with some things. She seemed irritated with me & made me feel bad. The Reflexology lady was nicer but, I won't be back. read more

Early January I visited Spa On The Lake to have my eyebrows done. I have no eye brow hair at all and was really very exhausted with drawing them on every morning, since I work anytime from 6am-8am. I also work with water, all day, so this also caused a problem when it came to drawn on eyebrows. Well, I still draw my eyebrows on because I received crooked and completely uneven eyebrows that I can't stand. In no way are they similar and don't look ok. Anyone that's seen them has immediately pointed out their differences and said one is much higher, which I agree with, among other things. I'm just upset and disheartened that not only do I still have to draw them on, but underneath is something I'm not proud of. Unhappy customer. read more

Fantastic relaxing day at our local spa! Beth does a fantastic job and comes highly recommended. Please don't hesitate to call for an appointment. You have no idea what you are missing and it is much better than the franchise massage in Lake Orion and Rochester that is no more than a back rub!! No pressure and no up sell job going on here. I will be returning. Thanks Beth!!! read more

My mom went to get a gel mani-pedi for her birthday. She came home 2 and a half hours later with nail polish all over her hands and feet and stained cuticles. There was not one finger not covered in polish. The woman doing her nails was "in a rush" but still took almost 3 hours to make her nails look like a 5 year old did them, probably worse. I do not recommend! read more

I am 7 months pregnant and I have a 19 month old at home so on my vacation I booked a spa pedicure and a facial so I could have a couple relaxing hours to myself. Once I arrived, the receptionist was not very friendly or welcoming at all. But the lady who was doing my pedicure came out to get me and she had a pleasant demeanor and brought me back to the private room. About halfway through the service we hear a knock at the door- the receptionist found a problem with gift certificates I had and proceeded to question me as I was LAYING on the massage table. After engaging in a conversation with her, my massage was continued followed by the rest of the pedicure but I was so upset because I was trying to relax and it left me fuming the rest of the service. When I was done I walked to the receptionist area and was told they would not honor the certificates so I ended up paying out of pocket. I could not believe how unprofessional it was to completely interrupt the service instead of waiting until I was finished to approach the issue. I attempted to speak to the owner about the experience I had received and after waiting a week he finally called me but was so focused on the certificates instead of why I truly wanted to speak to him which was about the way I was treated during the spa service. A service that they describe on their website "Our clients have stated that the ambiance, professionalism, and personal touches have truly enhanced their spa experience" His professional responses included: "what do you want me to do, fire her?" "If you're in such a tizzy from her interrupting the service I don't know how to help you" and my favorite "what exactly do you want from me?" to which I replied that the only thing I was looking for was an apology over the entire matter. Although my review of his business doesn't matter as he told me that he has been in business for 19 years and it didn't care if I let my friends and family know how I was treated. read more

I've been here a couple of times, and finally cashed in all those gift certificates and treated myself to a day here. The works. I had a full massage, body wrap/scrub, full facial, eyelash tint, manicure, pedicure. It was heaven, and then some. Oh my, what a lovely day it was. The massage is firm with good amounts of pressure. This is so important to me as I have a great deal of tension spots that need a lot of manipulation. They are willing to work with whatever you want. Experience is evident here, and they know what they are doing. Often times the pressure will ebb and flow, and this is not the case. When I get a massage, I know what I want. I have not been disappointed here. The facial is also amazing. She really spent the time to go over my skin and pay attention to the details. My face felt vibrant and fresh for days afterwards. The eyelash tint wasn't as spectacular as I have had in the past, but I am not complaining. The mani and pedi - the last part of my entire day, by this point, I was fighting falling asleep. In your own private room, another massage on the legs, dang! I was a bucket of jello by this time, and so relaxed. The polish job on my toes lasted weeks, honestly. A++. The one thing that I think needs some help is the sound ... noise from the street. They need to install noise canceling devices and sound blocking curtains, especially in the massage rooms. Hearing an a dump truck go down the road when your back is getting massaged is not relaxing. Turning up the spa music would help too. But white noise devices are clearly needed since this is a very old and lovely building, Victorian, and with a great deal of charm (and creaks and squeaks). The staff all are friendly, unassuming, warm, friendly, and eager to please. They want you to feel at ease, and they want you to come back. I will. read more

I was looking for a place to get a facial and eyebrows done close to home since moving to the area. The first facial and waxing experience I had was great a couple of months ago. I went in today and had a different person who I made stop the facial midway through. She was trying to pick the wax she dropped out of my hair and it was painful! When I looked in the mirror a gob of wax was in my hair which I know was an accident but then I also had uneven eyebrows that were too thin and I said please stop I want this to be over. Total disaster, not relaxing, painful, disappointed. Now I have to hope the eyebrows grow back so I can try to have them fixed. And hope the wax comes out of my hair. Oh and I was still charged for half a facial. I left in tears because I felt and look terrible. read more

Love this spa. Love the spa packages. Very relaxing. Will be back in for sure. Best place to get eyebrows done in Lake Orion Oxford area.

I visited Schenden's just before leaving for a vacation because I needed some last-minute services performed. As a broke college student I was initially discouraged by their slightly higher prices, but the kind receptionist went out of her way to make me feel welcome and even offered a slight discount on one of my services to encourage me to stick around and give them a try. I ended up having more services done than I'd originally planned and I couldn't have been more pleased with the results. My aesthetician was named Sonja and she did a wonderful job. I would definitely go back again thanks to the fantastic service I received! read more

AMAZING. I have been going to this spa since it was located on Lake Orion and have had nothing but great experiences. I have had several deep tissue massages and a few pedicures. I never request a specific person so I have worked with many and always come out feeling like I could run a marathon! Today, I tried ashiatsu (barefoot) massage with Kay because I have been having lower back pain and I feel INCREDIBLE. Their spa is beautiful and clean and the staff is always courteous and professional. Highly recommend! I would give 5 stars if they greeted you at the door with a mimosa ;) read more